Senior Analyst & AI Agent Solutions, Human Resources Information System

Bombardier; Dorval; Hybrid; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Insurance plans (Dental, medical, life

Disability coverage

Retirement savings plan

Employee Assistance Program

Tele Health Program

Competitive base salary

Job summary

Bombardier is seeking a Senior Analyst & AI Agent Solutions, HRIS, to translate strategic HR priorities into target-state processes and roadmaps. You will lead end-to-end analysis, oversee SAP SuccessFactors across integrations, and ensure data security and privacy across the HRIS portfolio.

You will mentor analysts, drive upgrade readiness, and guide governance forums with HR, IT and vendors while maintaining stringent privacy controls and measurable success metrics.

Qualifications

• Bachelor’s or Master’s degree in HR or IT required.
• 8+ years professional experience with SAP SuccessFactors HR systems.

Responsibilities

• Act as a senior advisor to HR leaders and process owners by translating strategic priorities and complex requirements into target-state processes, solution designs, roadmaps and measurable outcomes.
• Lead end-to-end functional analysis, including discovery, process mapping, requirements, fit-gap assessment, configuration decisions, test strategy, deployment readiness and post-implementation stabilization.
• Provide solution oversight across SAP SuccessFactors and connected platforms, assessing integration dependencies, data flows, security roles, privacy impacts and downstream operational risks.
• Establish design standards, documentation practices and decision records that improve consistency, maintainability and auditability across the HRIS portfolio.
• Lead root-cause analysis for complex incidents and recurring issues; coordinate internal teams and system integrators through resolution, prevention and knowledge transfer.
• Guide release and upgrade readiness by evaluating vendor changes, defining regression scope, coordinating testing, assessing business impacts and supporting go/no-go recommendations.
• Mentor analysts and business partners, review deliverables, raise analytical quality and promote reusable methods, templates and playbooks.
• Facilitate governance forums with HR, IT, Security, Privacy and vendors; surface trade-offs, recommend options and drive decisions to closure.
• Define service and solution success measures, monitor adoption and quality indicators, and use insights to prioritize continuous improvements.
• Demonstrate complete discretion with confidential employee data and embed privacy, security and least-privilege principles into solution design.

Skills

Analytical thinking

Stakeholder management

Communication skills

Privacy awareness

Mentorship

Education

Bachelor’s or Master’s degree in HR or IT

Tools

SAP SuccessFactors

Microsoft 365 Copilot Agent Builder

Microsoft Copilot Studio

HRIS platforms

Job description

Senior Analyst & AI Agent Solutions, Human Resources Information System

When applicable, Bombardier promotes flexible and hybrid work policies.

Why join us?

At Bombardier, we design, build and maintain the world’s peak-performing aircraft for the world’s most discerning people and businesses, governments and militaries. We have been successful in setting the highest standards by putting our people at the heart of it all, and defining excellence, together.

Working at Bombardier means operating at the highest level. Every day, you are part of a team that delivers superior experiences and products, pushing the boundaries of what's possible in our industry and beyond. By prioritizing employee growth and development, we empower everyone to reach their full potential on their own terms, because the best work happens when you are free to be yourself and share your unique expertise.

Bombardier’s Benefits Program

With our employees’ well-being top of mind, we offer a comprehensive and competitive Benefits Program, which includes the following:

• Insurance plans (Dental, medical, life insurance, disability, and more)
• Competitive base salary
• Retirement savings plan
• Employee Assistance Program
• Tele Health Program

What are your contributions to the team?

• Act as a senior advisor to HR leaders and process owners by translating strategic priorities and complex requirements into target-state processes, solution designs, roadmaps and measurable outcomes.
• Lead end-to-end functional analysis, including discovery, process mapping, requirements, fit-gap assessment, configuration decisions, test strategy, deployment readiness and post-implementation stabilization.
• Provide solution oversight across SAP SuccessFactors and connected platforms, assessing integration dependencies, data flows, security roles, privacy impacts and downstream operational risks.
• Establish design standards, documentation practices and decision records that improve consistency, maintainability and auditability across the HRIS portfolio.
• Lead root-cause analysis for complex incidents and recurring issues; coordinate internal teams and system integrators through resolution, prevention and knowledge transfer.
• Guide release and upgrade readiness by evaluating vendor changes, defining regression scope, coordinating testing, assessing business impacts and supporting go/no-go recommendations.
• Mentor analysts and business partners, review deliverables, raise analytical quality and promote reusable methods, templates and playbooks.
• Facilitate governance forums with HR, IT, Security, Privacy and vendors; surface trade-offs, recommend options and drive decisions to closure.
• Define service and solution success measures, monitor adoption and quality indicators, and use insights to prioritize continuous improvements.
• Demonstrate complete discretion with confidential employee data and embed privacy, security and least-privilege principles into solution design.

How to thrive in this role?

• Bachelor’s or Master’s degree in Human Resources, Information Technology, or a related field.
• 8+ years professional experience working with SAP SuccessFactors HR systems.
• Experience with SuccessFactors implementation cycles and upgrade testing.
• Design agent solutions using Microsoft 365 Copilot Agent Builder and/or Microsoft Copilot Studio.
• Knowledge in developing and conducting technological training.
• Ability to multitask and be flexible to handle changes in meeting requirements and deadlines & to coordinate projects.
• Knowledge in assisting with developing presentations.
• Interpersonal skills necessary to establish and maintain effective working relationships with co-workers, other business areas, vendors and suppliers.
• Knowledge of database design and how they inter-related with other systems, including third party systems.
• Good understanding of HR processes and best practices.
• Skills with Microsoft products.
• Understand project management terms and methodologies.
• Knowledge of data privacy concepts.
• Ability to stay current with industry trends and emerging technologies in HRIS.
• Champion Responsible AI principles through transparency, human oversight, accountability, fairness, safety and clear communication of agent limitations.

Bombardier is an equal opportunity employer and encourages persons of any race, religion, ethnicity, gender identity, sexual orientation, age, immigration status, disability or other applicable legally protected characteristics to apply.

Job Senior Analyst & AI Agent Solutions, Human Resources Information System

Primary Location Administrative Centre (CA)

Organization Aerospace Canada

Shift

Employee Status Regular

Requisition 16501 Senior Analyst & AI Agent Solutions, Human Resources Information System

Dorval, QC, CAN, H4S 1Y9