Senior Amazon Connect Engineer - Remote CCaaS Architect

Navixus (Formerly Eventus Solutions Group); Toronto; Hybrid; CAD 110,000 - 193,000; Full time

Benefits offered by this job

Medical insurance

Vision and dental insurance

Paid time off

Disability insurance

Job summary

A leading technology firm is seeking a Senior Customer Experience Software Engineer in Canada. This remote position involves engineering complex contact center applications and requires expertise in AWS solutions and Amazon Connect. Ideal candidates have over 3 years of experience with cloud contact center technologies, strong programming capabilities, and the ability to communicate effectively with both technical and non-technical stakeholders. The role also involves leading client projects, API integrations, and managing development efforts. Competitive compensation and benefits are offered.

Qualifications

• 3 or more years’ experience with Amazon Connect (Lambda, DynamoDB, Cloud Formation).
• Experience creating and presenting to executive level stakeholders.
• Experience with LLM integration, prompt engineering, or AI-driven automation.

Responsibilities

• Lead development for CCaaS implementations on client projects.
• Ownership and responsibility for end-to-end solution development.
• Advise on testing strategy and provide input into test plans.

Skills

Amazon Connect

AWS Cloud contact center solutions

API integrations

LLM integration

Programming knowledge

Database structure

Education

Bachelor’s degree in computer science, IT, or engineering

Job description

A leading technology firm is seeking a Senior Customer Experience Software Engineer in Canada. This remote position involves engineering complex contact center applications and requires expertise in AWS solutions and Amazon Connect. Ideal candidates have over 3 years of experience with cloud contact center technologies, strong programming capabilities, and the ability to communicate effectively with both technical and non-technical stakeholders. The role also involves leading client projects, API integrations, and managing development efforts. Competitive compensation and benefits are offered.