AWS CCaaS Architect — AI-Driven Contact Center

TELUS Digital; Canada; On-site; CAD 120,000 - 140,000; Full time

Job summary

A leading technology firm in Canada is seeking a passionate Amazon Connect Architect to drive innovation in cloud-based contact centers. The ideal candidate will have over 5 years of experience in software development, strong programming skills in Python, Java, or Node.js, and hands-on experience with Amazon Connect and AWS services. This role offers a full-time position with competitive compensation.

Qualifications

• 5+ years of software development experience in cloud-based environments (AWS preferred).
• Strong programming skills in Python, Java, or Node.js.
• Experience with various AWS services.

Responsibilities

• Design, develop, and deploy scalable cloud-based contact center solutions using Amazon Connect.
• Collaborate with teams to build innovative CCaaS solutions.
• Implement AI/ML capabilities, including chatbots and sentiment analysis.

Skills

Cloud-based software development experience

Programming in Python

Programming in Java

Programming in Node.js

Experience with AWS services

Hands-on experience with Amazon Connect

Tools

Amazon Connect

AWS Lambda

AWS Lex

AWS Polly

Amazon S3

Amazon Kinesis

Job description

A leading technology firm in Canada is seeking a passionate Amazon Connect Architect to drive innovation in cloud-based contact centers. The ideal candidate will have over 5 years of experience in software development, strong programming skills in Python, Java, or Node.js, and hands-on experience with Amazon Connect and AWS services. This role offers a full-time position with competitive compensation.