Senior Amazon Connect Architect – AI & Omnichannel Expert

Compunnel Inc.; Toronto; On-site; CAD 90,000 - 115,000; Full time

Job summary

Compunnel, Inc. is seeking an experienced Amazon Connect Architect in Toronto, Ontario, who will lead the architectural design and implementation of innovative features released by AWS. The role involves collaborating with business stakeholders to create high-quality customer experiences across channels, focusing on Amazon Connect's end-to-end design, configuration, and new feature delivery.

The ideal candidate should possess hands-on expertise with Amazon Connect and Salesforce integration, along with a solid grasp of serverless development and omnichannel architecture using AWS services. Candidates are expected to have relevant qualifications including a Bachelor's degree.

Qualifications

• Hands-on expertise with Amazon Connect configuration and administration.
• Strong IVR design and skills-based routing knowledge.
• End-to-end omnichannel architecture experience using Amazon Connect and AWS services.

Responsibilities

• Design and document complex integrations between Amazon Connect and AWS services.
• Integrate Amazon Connect with Salesforce CRM.
• Utilize AWS Glue ETL pipelines for data extraction and storage.
• Research and implement AI features in Amazon Connect.
• Create frameworks and best practices for Amazon Connect implementations.
• Translate business needs into technical solutions.

Skills

Amazon Connect configuration and administration

Salesforce CRM integration

Conversational AI

Omnichannel (Voice/Chat/Email/SMS)

Serverless development (AWS Lambda, API Gateway)

Scripting in Node.js or Python

IVR design

Test automation

Education

Bachelor's Degree

Job description

Compunnel, Inc. is seeking an experienced Amazon Connect Architect in Toronto, Ontario, who will lead the architectural design and implementation of innovative features released by AWS. The role involves collaborating with business stakeholders to create high-quality customer experiences across channels, focusing on Amazon Connect's end-to-end design, configuration, and new feature delivery.

The ideal candidate should possess hands-on expertise with Amazon Connect and Salesforce integration, along with a solid grasp of serverless development and omnichannel architecture using AWS services. Candidates are expected to have relevant qualifications including a Bachelor's degree.