Amazon Connect Engineer – Contact Center, AWS, IVR & Java

Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!; Toronto; Hybrid; CAD 90,000 - 130,000; Full time

Job summary

Astra-North Infoteck Inc. in Toronto, ON is seeking an experienced Amazon Connect Engineer to design and optimize a scalable contact center. You will focus on IVR flows, routing, queues, and seamless integration with AWS services.

Collaborate with IT and customer service teams, troubleshoot routing issues, and implement CRM integrations (Salesforce, Zendesk). Strong Java, Python/JS, and telephony knowledge are valued.

Qualifications

• 5+ years hands-on experience with Amazon Connect.
• Expertise in contact flows, routing profiles, queues, IVR, and call routing design.
• Experience integrating Connect with AWS services and CRM systems.

Skills

Amazon Connect

Contact Flows/IVR

Routing/Call Routing

CRM integrations

Java development

Python/JavaScript

Troubleshooting

Telephony/VoIP

Enterprise contact center

Networking concepts

Tools

AWS Lambda

DynamoDB

API Gateway

S3

CloudWatch

Salesforce

Zendesk

Cisco UCCE/CVP

Job description

Job Title

Amazon Connect Engineer

Location

Toronto, ON

Work Mode

4 days hybrid

Skill Required

• 5+ years of hands-on experience with Amazon Connect.
• Strong expertise in Contact Flows, Routing Profiles, Queues, IVR, and Call Routing Design.
• Experience integrating Amazon Connect with AWS Lambda, DynamoDB, API Gateway, S3, and CloudWatch.
• Knowledge of Amazon Lex for chatbot and voice bot implementations.
• Understanding of telephony and voice technologies, including SIP, VoIP, CTI, IVR, and call routing.
• Experience designing and supporting enterprise-scale contact center infrastructure.
• Ability to troubleshoot routing issues, call failures, and performance bottlenecks.
• Experience with CRM integrations such as Salesforce, Zendesk, or similar platforms.
• Strong Java development skills; knowledge of Python and JavaScript is desirable.
• Exposure to Cisco Contact Center technologies (UCCE, CVP) is preferred.
• Knowledge of networking concepts including Routing, Switching, MPLS, SIP, and VoIP.