Senior Advisor, Delivery Excellence and Innovation

Desjardins; Lévis; Hybrid; CAD 110,000 - 150,000; Full time

Benefits offered by this job

Annual bonus

Flexible vacation

Pension plan

Group insurance

Wellness reimbursement

Telework equipment

Job summary

Desjardins seeks a Senior Advisor, Delivery Excellence and Innovation to transform ServiceNow delivery capabilities and optimize the SDLC across hybrid in-house/external delivery. You will drive adoption of modern delivery approaches, including low-code/no-code where appropriate, automated testing, and AI-enabled capabilities to deliver business value.

You will lead governance, measure delivery performance, and advise the management committee and partners on evolving delivery practices and

Qualifications

• Bachelor's degree in a related field.
• Minimum eight years of relevant experience.
• Proven track record in transformation of development cycles and delivery models.
• Experience in managed services and delivery partner management.
• Experience implementing Agile, DevOps and continuous delivery practices.
• Experience evolving software development, quality assurance and test automation practices.
• Experience implementing performance indicators and value measurement mechanisms.
• Experience using automation and artificial intelligence to improve development and delivery practices.
• Leadership experience with executives, strategic suppliers and management committees.
• Knowledge of French is required; intermediate English due to duties/tools.

Skills

Leadership

Agile

DevOps

CI/CD

Test automation

AI in delivery

Delivery governance

Managed services

Executive communication

French language knowledge

Education

Bachelor's degree in a related field

Job description

Requirements

As a Senior Advisor, Delivery Excellence and Innovation, you help transform and continuously improve ServiceNow delivery capabilities, ensuring alignment with industry best practices and internal governance. Working within a hybrid in-house/external delivery model, you contribute to enhancing the software development life cycle (SDLC) by implementing effective, measurable practices across the entire delivery chain, from requirements definition to production deployment. You act as a consultant for the management committee to help advance development practices and drive the adoption of modern delivery approaches, including traditional development, low-code and no-code development, automated testing, and capabilities enabled by artificial intelligence and emerging technologies. Using a data-driven approach focused on business value, you ensure that investments made in the platform generate tangible benefits for clients by promoting speed, quality, reliability, and efficiency throughout the development cycle. More specifically, you will be required to:

• Define and evolve the delivery cycle strategy to optimize execution speed, delivery quality, predictability of commitments, and the value generated for client sectors
• Establish and evolve development practices, working methods, tools and operating models based on business needs, internal governance, compliance requirements and the desired cost-benefit ratio
• Help transform the software development life cycle (SDLC) by strengthening source code management, traceability, change governance, environment management, and version control practices.
• Optimize continuous delivery capabilities by promoting automation, continuous integration and continuous deployment (CI/CD), as well as efficient delivery coordination
• Define and evolve testing and quality assurance strategies by focusing on test automation, the standardization of validation practices, and improving the reliability of releases
• Promote the use of the most appropriate coding level, including traditional, low-code, and no-code approaches, to accelerate solution delivery while continuing to meet all quality, security, and governance standards
• Leverage data, automation and artificial intelligence to improve delivery cycle performance, team productivity and operational efficiency
• Establish governance indicators and mechanisms to measure delivery cycle performance, solution quality, value creation and return on investment
• Act as a consultant to the management committee and partners to support the evolution of development practices and the managed-service model

Requirements

As a Senior Advisor, Delivery Excellence and Innovation, you help transform and continuously improve ServiceNow delivery capabilities, ensuring alignment with industry best practices and internal governance. Working within a hybrid in-house/external delivery model, you contribute to enhancing the software development life cycle (SDLC) by implementing effective, measurable practices across the entire delivery chain, from requirements definition to production deployment. You act as a consultant for the management committee to help advance development practices and drive the adoption of modern delivery approaches, including traditional development, low-code and no-code development, automated testing, and capabilities enabled by artificial intelligence and emerging technologies. Using a data-driven approach focused on business value, you ensure that investments made in the platform generate tangible benefits for clients by promoting speed, quality, reliability, and efficiency throughout the development cycle. More specifically, you will be required to:

• Define and evolve the delivery cycle strategy to optimize execution speed, delivery quality, predictability of commitments, and the value generated for client sectors
• Establish and evolve development practices, working methods, tools and operating models based on business needs, internal governance, compliance requirements and the desired cost-benefit ratio
• Help transform the software development life cycle (SDLC) by strengthening source code management, traceability, change governance, environment management, and version control practices.
• Optimize continuous delivery capabilities by promoting automation, continuous integration and continuous deployment (CI/CD), as well as efficient delivery coordination
• Define and evolve testing and quality assurance strategies by focusing on test automation, the standardization of validation practices, and improving the reliability of releases
• Promote the use of the most appropriate coding level, including traditional, low-code, and no-code approaches, to accelerate solution delivery while continuing to meet all quality, security, and governance standards
• Leverage data, automation and artificial intelligence to improve delivery cycle performance, team productivity and operational efficiency
• Establish governance indicators and mechanisms to measure delivery cycle performance, solution quality, value creation and return on investment
• Act as a consultant to the management committee and partners to support the evolution of development practices and the managed-service model

What we offer

• Competitive salary and annual bonus
• 4 weeks of flexible vacation starting in the first year
• Defined benefit pension plan that provides predictable, stable income throughout retirement
• Group insurance including telemedicine
• Reimbursement of health and wellness expenses and telework equipment
• Benefits apply based on eligibility criteria.

What You Bring To The Table

• Bachelor's degree in a related field
• A minimum of eight years of relevant experience
• Please note that other combinations of qualifications and relevant experience may be considered
• Significant experience in the evolution or transformation of development cycles and delivery models
• Experience in managed services and delivery partner management
• Demonstrated experience in implementing Agile, DevOps, and continuous delivery practices
• Experience in evolving software development, quality assurance, and test automation practices
• Experience in implementing performance indicators and value measurement mechanisms
• Experience using automation and artificial intelligence to improve development and delivery practices
• Experience in a leadership and influence role with executives, strategic suppliers and management committees
• Knowledge of French is required
• Intermediate knowledge of English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients
• Knowledge of low-code/no-code approaches and their governance in a corporate context

Action oriented, Customer Focus, Differences, Interpersonal Savvy, Nimble learning, Strategic mindset

Equity, Diversity, Inclusion and Accessibility

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Job Family

Information technology (FG)