Senior Advisor, Delivery Excellence and Innovation

Desjardins; Montreal; Hybrid; CAD 110,000 - 170,000; Full time

Benefits offered by this job

4 weeks vacation

Defined benefit pension

Group insurance

Telework equipment

Job summary

Desjardins Group is seeking a Senior Advisor, Delivery Excellence and Innovation to lead transformation of ServiceNow delivery capabilities. The role supports a hybrid in-house/external model and focuses on modernizing SDLC practices, governance, and value delivery across the organization.

Responsibilities include advancing CI/CD, test automation, and AI-enabled approaches while working with executives and partners to drive measurable improvements in speed, quality and client value.

Qualifications

• Bachelor's degree in a related field or equivalent experience.
• Significant experience transforming development cycles and delivery models.
• Proven leadership and collaboration with executives and strategic partners.
• Experience with Agile, DevOps, CI/CD, and test automation practices.

Responsibilities

• Define and evolve delivery cycle strategy to optimize speed, quality and value for client sectors.
• Evolve practices, methods, and tools based on governance, compliance and cost-benefit needs.
• Strengthen SDLC processes: source control, traceability, change governance, environment management.
• Promote CI/CD, automation, and efficient delivery coordination across teams.
• Define testing/QA strategies with emphasis on automation and reliable releases.
• Leverage AI and data to improve performance and productivity.
• Develop governance indicators to measure value and ROI.
• Advise management and partners on evolving delivery models and managed services.

Skills

Delivery leadership

Stakeholder influence

Agile

DevOps

CI/CD

Test automation

AI in delivery

Governance

Education

Bachelor's degree

Job description

As a Senior Advisor, Delivery Excellence and Innovation, you help transform and continuously improve ServiceNow delivery capabilities, ensuring alignment with industry best practices and internal governance. Working within a hybrid in-house/external delivery model, you contribute to enhancing the software development life cycle (SDLC) by implementing effective, measurable practices across the entire delivery chain, from requirements definition to production deployment. You act as a consultant for the management committee to help advance development practices and drive the adoption of modern delivery approaches, including traditional development, low-code and no-code development, automated testing, and capabilities enabled by artificial intelligence and emerging technologies. Using a data-driven approach focused on business value, you ensure that investments made in the platform generate tangible benefits for clients by promoting speed, quality, reliability, and efficiency throughout the development cycle.

Responsibilities

• Define and evolve the delivery cycle strategy to optimize execution speed, delivery quality, predictability of commitments, and the value generated for client sectors
• Establish and evolve development practices, working methods, tools and operating models based on business needs, internal governance, compliance requirements and the desired cost-benefit ratio
• Help transform the software development life cycle (SDLC) by strengthening source code management, traceability, change governance, environment management, and version control practices.
• Optimize continuous delivery capabilities by promoting automation, continuous integration and continuous deployment (CI/CD), as well as efficient delivery coordination
• Define and evolve testing and quality assurance strategies by focusing on test automation, the standardization of validation practices, and improving the reliability of releases
• Promote the use of the most appropriate coding level, including traditional, low-code, and no-code approaches, to accelerate solution delivery while continuing to meet all quality, security, and governance standards
• Leverage data, automation and artificial intelligence to improve delivery cycle performance, team productivity and operational efficiency
• Establish governance indicators and mechanisms to measure delivery cycle performance, solution quality, value creation and return on investment
• Act as a consultant to the management committee and partners to support the evolution of development practices and the managed-service model

What we offer

• Competitive salary and annual bonus
• 4 weeks of flexible vacation starting in the first year
• Defined benefit pension plan that provides predictable, stable income throughout retirement
• Group insurance including telemedicine
• Reimbursement of health and wellness expenses and telework equipment

* Benefits apply based on eligibility criteria.

What you bring to the table

• Bachelor's degree in a related field
• A minimum of eight years of relevant experience
• Please note that other combinations of qualifications and relevant experience may be considered
• Significant experience in the evolution or transformation of development cycles and delivery models
• Experience in managed services and delivery partner management
• Demonstrated experience in implementing Agile, DevOps, and continuous delivery practices
• Experience in evolving software development, quality assurance, and test automation practices
• Experience in implementing performance indicators and value measurement mechanisms
• Experience using automation and artificial intelligence to improve development and delivery practices
• Experience in a leadership and influence role with executives, strategic suppliers and management committees
• Knowledge of French is required
• Intermediate knowledge of English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients
• Knowledge of low-code/no-code approaches and their governance in a corporate context
• Action oriented, Customer Focus, Differences, Interpersonal Savvy, Nimble learning, Strategic mindset

Equity, Diversity, Inclusion and Accessibility At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve. If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Trade Union (If applicable) Job Family Information technology (FG)

Desjardins Group is the largest cooperative financial group in North America. We're the choice for over 52,000 employees and we're named one of Canada's top employers by Mediacorp and Forbes. We offer a full range of financial products and services and share our expertise in personal services, business services, wealth management, life and health insurance, and property and casualty insurance. Pursuing a career at Desjardins means being part of an organization that puts people first.

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