Team leader, Management support and expertise support

Desjardins; Lévis; On-site; CAD 85,000 - 110,000; Full time

Benefits offered by this job

Annual bonus

Vacation 4 weeks (year 1)

Pension plan

Group insurance and telemedicine

Wellness reimbursements & telework

Job summary

Desjardins in Lévis seeks a team leader to coordinate the unit's activities, guide a team of seasoned professionals, and drive strategic initiatives.

You will manage performance, develop talent, ensure targets on time and on budget, and engage stakeholders across functions. Fluency in French and strong English are required, with 24/7 escalation readiness.

Qualifications

• Bachelor's degree prerequisite and eight years of relevant experience.
• French language proficiency required.
• High level of English proficiency expected.
• Availability for escalation support 24/7.

Responsibilities

• Identify, develop and recommend strategic directions and business positions.
• Help determine your unit’s service offer and ensure your projects and activities are planned and executed.
• Meet targets on time and on budget and manage results, performance, quality and client/partner satisfaction.
• Develop training and skills development strategies and action plans for team members.
• Help resolve complaints and problems in accordance with the organization’s practices.
• Play a non-decision-making role in hiring, performance management, discipline, and skills development. Manage the budget.

Skills

Team leadership

People management

Stakeholder communication

Coaching

Decision making

Education

Bachelor's degree in a related field

Job description

Required As team leader, you support team management. You coordinate your unit’s activities, action plans and initiatives. You coach and guide a team composed primarily of highly experienced professionals, assign tasks and activities, and regularly monitor progress. You support talent development and employee engagement by creating a positive, motivating work environment where everyone’s contribution is valued. Your initiatives require extensive knowledge of your field. You have functional authority over the team and manage individual performance. You make recommendations on the planning and execution of operationally and conceptually complex projects and initiatives that require comprehensive analysis and understanding of the organization and line of business. Coordination is critical, so you interact with stakeholders working in a wide range of other fields. You develop business positions and lead and influence senior management and decision-making bodies. More specifically, you will be required to:

• Identify, develop and recommend strategic directions and business positions
• Help determine your unit’s service offer and ensure your projects and activities are planned and executed
• Meet targets on time and on budget and manage results, performance, quality and client/partner satisfaction
• Develop training and skills development strategies and action plans for team members
• Help resolve complaints and problems in accordance with the organization’s practices
• Play a non-decision-making role in hiring, performance management, discipline, and skills development. Manage the budget.

Required As team leader, you support team management. You coordinate your unit’s activities, action plans and initiatives. You coach and guide a team composed primarily of highly experienced professionals, assign tasks and activities, and regularly monitor progress. You support talent development and employee engagement by creating a positive, motivating work environment where everyone’s contribution is valued. Your initiatives require extensive knowledge of your field. You have functional authority over the team and manage individual performance. You make recommendations on the planning and execution of operationally and conceptually complex projects and initiatives that require comprehensive analysis and understanding of the organization and line of business. Coordination is critical, so you interact with stakeholders working in a wide range of other fields. You develop business positions and lead and influence senior management and decision-making bodies. More specifically, you will be required to:

• Identify, develop and recommend strategic directions and business positions
• Help determine your unit’s service offer and ensure your projects and activities are planned and executed
• Meet targets on time and on budget and manage results, performance, quality and client/partner satisfaction
• Develop training and skills development strategies and action plans for team members
• Help resolve complaints and problems in accordance with the organization’s practices
• Play a non-decision-making role in hiring, performance management, discipline, and skills development. Manage the budget.

What we offer

• Competitive salary and annual bonus
• 4 weeks of flexible vacation starting in the first year
• Defined benefit pension plan that provides predictable, stable income throughout retirement
• Group insurance including telemedicine
• Reimbursement of health and wellness expenses and telework equipment
• Benefits apply based on eligibility criteria.

What You Bring To The Table

• Bachelor's degree in a related field
• A minimum of eight years of relevant experience
• Please note that other combinations of qualifications and relevant experience may be considered
• Knowledge of French is required
• Intermediate advanced proficiency of English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients
• Available 24/7 for escalation support during major incidents

Action oriented, Communicates effectively, Customer Focus, Decision quality, Develops talent, Differences, Directs work, Drive results, Engagement, Nimble learning

Equity, Diversity, Inclusion and Accessibility

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Job Family

Management support and expertise support (FG)

Unposting Date

2026-10-16