Senior Accounts Receivable Analyst

Chubb Ltd.; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading insurance company is seeking a Senior Accounts Receivable Analyst to manage the collection process for Agency Billed Premium Receivables. The ideal candidate will have strong analytical skills, a background in Accounts Receivable, and the ability to foster positive relationships with clients. Responsibilities include managing payment discrepancies, utilizing reporting tools, and coaching team members. This full-time position offers an opportunity to contribute to operational efficiencies and enhance the customer experience.

Qualifications

• Minimum of five years experience in Accounts Receivable P&C environment.
• Strong analytical skills with comfort in working with numbers.

Responsibilities

• Manage collection process for Agency Billed Premium Receivables.
• Build positive customer service relationships to improve collections.
• Identify collection gaps and recommend efficiencies.

Skills

Critical Thinking

Customer Service

Communication

Education

College Diploma / University Degree in Commerce, Business Administration or Accounting

Tools

Microsoft Office Suite

PeopleSoft Enterprise

Job description

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

KEY OBJECTIVE :

The Senior Accounts Receivable Analyst will primarily be responsible for effectively managing the overall collection process per their assigned portfolio and fostering and maintaining strong business relationships with internal / external customers. It is also critical that the individual is analytical and demonstrates that they can proactively achieve individual and department goals and objectives.

MAJOR RESPONSIBILITIES :

• Manage the collection process for Agency Billed Premium Receivables for Global and National accounts.
• Ensure that payments are detailed and reconciled within the same month to ensure that the quality of Collection Statements are accurate and reflects balances due.
• Proactively utilize reporting tools and applications to strategically manage assigned Producer portfolios with the intent of minimizing Write Offs and past due receivables.
• Work closely with our Producer’s and Underwriter’s to identify and manage payment discrepancies; escalate collection disputes and other issues that can hinder monthly cash flow expectations.
• Build and foster positive customer service relationships with internal / external parties to better understand the various business segments to improve overall collections and process knowledge.
• Identify collection gaps and make recommendations that can create efficiencies.
• Coach and develop Offshore Team members on various collection process activities when required.
• Participate in department projects which may lead to operational efficiencies and / or a better customer experience.
• Miscellaneous other tasks as assigned.

Qualifications

• Completion of College diploma / University degree in Commerce, Business Administration or Accounting.
• Minimum of five (5) years of professional work experience in Accounts Receivable P&C (Agency Bill) environment is highly desired.
• Strong critical thinking skills and aptitude for evaluating, analyzing and interpreting detailed information, including high degree of comfort in working with numbers.
• Intermediate or Advanced knowledge of Microsoft Office Suite (Excel and Word) and other business collections applications such as PeopleSoft Enterprise would be considered an asset.
• Well organized, with high degree of initiative to prioritize, multi-task, maintain flexibility and meet and exceed deadlines in a fast-paced environment.
• Demonstrated elevated level of responsiveness, customer service and efficiency when working with internal and external stakeholders.
• Superior written and verbal communication skills with the ability to highlight trends and / or issues.
• Ability to work independently and as part of a team.

At Chubb we are committed to providing equal employment opportunities to all employees and applicants. It is our policy to provide equal employment opportunities to employees and applicants based on job-related qualifications and ability to perform a job. If you require an accommodation during the hiring process or upon hire, please inform Human Resources. If a selected applicant requests accommodation during the recruitment process, Chubb will consult with the applicant in order to provide suitable accommodation that takes into account the applicant’s accessibility needs.

Job Info

• Job Identification 20475
• Job Schedule Full time
• Regular or Temporary Regular
• Job Category Billing & Collections
• Business Unit Canada
• Legal Employer Chubb Insurance Company of Canada