Senior Account Supervisor - Digital Campaigns & CRM

DEPT®; Toronto; On-site; CAD 70,000 - 80,000; Full time

Benefits offered by this job

Flexible hybrid/remote policy

Competitive salary based on experience

Mental health support

15 days paid holiday annually (plus公共祝

Office refreshments all week

Job summary

DEPT in Toronto is seeking an Account Supervisor to oversee the delivery of a wide range of campaigns within our Global Studios team. You will project‑manage the production process end to end and help lead a client services group alongside our global counterparts.

You’ll turn client briefs into strategic direction, coordinate with designers, copywriters and developers, and ensure projects are on time, on budget and maintain high creative integrity.

Qualifications

• Demonstrable agency experience in Client Services, preferably at a Senior Account Manager or Account Supervisor level.
• Experience delivering multi-channel marketing communications including digital, CRM and email marketing.
• Experience with CRM platforms such as Iterable, Braze, or Salesforce Marketing Cloud is preferred.
• Strong understanding of production and interactive processes.
• Extremely organized with ability to manage multiple projects and tight timelines.
• Comfortable navigating ambiguity and unstructured client requests with a proactive approach.
• Strategic thinker with the ability to assess client requests and determine clear next steps.
• Excellent communication, relationship management and stakeholder skills.
• Highly motivated, collaborative and eager to learn and grow.

Responsibilities

• Manage, draft and review client briefs.
• Ensure client deadlines are met across campaigns and coordinate with team capacity.
• Liaise with clients, clarify questions, manage expectations and provide updates.
• Distill client feedback for designers, copywriters and cross-functional teams.
• Navigate ambiguous requests and provide strategic direction for internal teams.
• Apply strategic lens to client asks and assess feasibility before production.
• Prioritize workloads and escalate when needed.
• Build strong client relationships through regular meetings and planning sessions.
• Collaborate with creative, strategy and production teams to deliver high‑quality CRM and digital campaigns.
• Ensure projects are delivered on time, on budget and with high creative standards.
• Maintain understanding of DEPT products and services and identify value opportunities.

Skills

Account management

Multi-channel marketing

CRM platforms

Production processes

Project management

Strategic thinking

Communication skills

Teamwork

Job description

DEPT in Toronto is seeking an Account Supervisor to oversee the delivery of a wide range of campaigns within our Global Studios team. You will project‑manage the production process end to end and help lead a client services group alongside our global counterparts.

You’ll turn client briefs into strategic direction, coordinate with designers, copywriters and developers, and ensure projects are on time, on budget and maintain high creative integrity.