Senior Account Manager, Brand

ZN008 Zeno Canada; Toronto; On-site; CAD 75,000 - 85,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Headspace mental health support

Generous vacation and paid holidays

Tuition assistance

Zeno Wellness monthly allowance

Job summary

Zeno Group in Toronto is seeking a Senior Account Supervisor, Brand to lead integrated communications programs, guiding client teams and cross-functional specialists to deliver campaigns that connect with audiences and support business objectives.

You will mentor junior teammates, steer earned media and develop compelling brand narratives while collaborating with clients and internal stakeholders to drive growth and impact.

Qualifications

• 6+ years of experience in public relations, communications, brand marketing or related fields within an agency or similar environment.
• Experience leading integrated communications programs that support brand and business objectives.
• Strong media relations experience, with a track record of building relationships with journalists and securing meaningful earned coverage.
• Experience developing brand narratives, messaging and strategic communications recommendations.
• Strong writing, editing, storytelling and presentation skills, with experience developing client-facing materials.
• Experience managing day-to-day client relationships and providing strategic counsel across multiple workstreams.
• Strong project and account management skills, including experience managing budgets, timelines and multiple priorities.

Responsibilities

• Lead integrated communications programs for multiple client accounts, delivering strategic recommendations.
• Develop messaging, narratives and strategies that connect brand priorities with audience insights and business goals.
• Oversee earned media and executive visibility programs, including outreach strategy and media materials.
• Partner across disciplines to develop and execute integrated campaigns, events and brand experiences.
• Identify opportunities to expand client relationships and contribute to new business efforts.
• Mentor and develop junior team members through guidance and feedback.
• Oversee budgets, timelines, resources and deliverables to ensure strong execution.

Skills

Client leadership

Brand storytelling

Media relations

Integrated campaigns

Business development

Team leadership

Budget & project management

Job description

Zeno Group is the fiercely independent and global, integrated communications agency, born from PR. We bring together the boldest and brightest talent to help clients across industries and sectors unleash the power of strategic communications. Guided by our "Fearless Pursuit of the Unexpected", we push the boundaries to achieve real business value and societal impact for clients. Winner of the industry’s most coveted awards including the 2024 PRWeek U.S. Outstanding Large Agency of the Year, 2023 PRWeek Purpose Agency of the Year, 2022 PRWeek Global Agency of the Year, 2022 PRovoke Best Large Agency to Work For in North America and a three-time winner of PRWeek’s Best Places to Work. Zeno has also been previously recognized by the Cannes Lions International Festival of Creativity. Zeno is a DJE Holdings Company.

Job Description

Senior Account Manager, Brand you enjoy helping brands build relevance, strengthen reputation and connect with audiences through meaningful storytelling and integrated communications? Are you energized by leading client relationships, shaping communications strategies and helping teams bring impactful ideas to life? As a Senior Account Supervisor, Brand at Zeno, you will lead integrated communications programs for leading brands, partnering closely with clients, account teams and cross-functional specialists to deliver campaigns that engage audiences and support business objectives. This role is ideal for a communications professional who enjoys balancing strategic thinking with hands‑on leadership. You'll have the opportunity to guide client programs, lead earned media and integrated initiatives, mentor junior team members and contribute to business growth.

About the Role

• Client Leadership & Strategic Counsel: Serve as a trusted day-to-day client advisor, leading communications programs, providing strategic recommendations and building strong relationships across multiple accounts.
• Brand Strategy & Storytelling: Develop messaging, narratives and communications strategies that connect brand priorities with audience insights, cultural relevance and business objectives.
• Media Relations & Executive Visibility: Lead earned media and executive visibility programs, including outreach strategy, spokesperson preparation, media materials and relationship‑building with key journalists.
• Integrated Campaign Leadership: Partner across creative, digital, social, creator, analytics and other disciplines to develop and execute integrated campaigns, events and brand experiences.
• Business Growth & New Business: Identify opportunities to expand client relationships and contribute to cross‑practice and cross‑office new business efforts.
• Team Leadership & Talent Development: Mentor and support junior team members through clear direction, thoughtful feedback and opportunities to learn and grow.
• Account & Operational Management: Oversee budgets, timelines, resources and deliverables while ensuring strong execution, collaboration and client service.

About You

• 6+ years of experience in public relations, communications, brand marketing or related fields within an agency or similar environment.
• Experience leading integrated communications programs that support brand and business objectives.
• Strong media relations experience, with a track record of building relationships with journalists and securing meaningful earned coverage.
• Experience developing brand narratives, messaging and strategic communications recommendations.
• Strong writing, editing, storytelling and presentation skills, with experience developing client‑facing materials.
• Experience managing day‑to‑day client relationships and providing strategic counsel across multiple workstreams.
• Strong project and account management skills, including experience managing budgets, timelines and multiple priorities.
• Experience collaborating across integrated communications teams and disciplines.
• Experience mentoring, coaching and providing feedback to junior team members.
• Collaborative and adaptable mindset with curiosity about culture, consumer behaviour and the evolving communications landscape.

Preferred Qualifications

• Experience supporting major consumer or lifestyle brands.
• Experience leading integrated campaigns across earned, owned, social, creator or experiential channels.
• Experience supporting executive visibility, reputation management or thought leadership programmes.
• Experience contributing to organic client growth or new business pitches.

Pay Range

Pay Range: $75,000 - $85,000 CAD/yr. An employee’s pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue‑based metrics, any contractual agreements, and business or organisational needs. The range listed is just one component of DJEH’s total compensation package for employees. Other rewards may include annual bonuses, a Paid Time Off policy, and region‑specific benefits. In accordance to Ontario’s Employment Standards Act (ESA), salary posting ranges can not exceed a $50,000 CAD differential and are required for any role with a maximum salary below $200,000 CAD. An employee’s pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue‑based metrics, any contractual agreements, and business or organisational needs. The range listed is just one component of DJEH’s total compensation package for employees. Other rewards may include annual bonuses, a Paid Time Off policy, and region‑specific benefits.

About Our Benefits

• We offer a variety of medical, dental and vision insurance with prescription plans, as well as short and long‑term disability.
• Our Be Kind to Your Mind programme focuses on mental health, providing a paid subscription to Headspace and access to mental health providers and other services through a best‑in‑class employee assistance programme.
• Employees are encouraged to bring their authentic self to Zeno and participate in our employee resource groups which build communities for sharing and support.
• And while we love our work, we believe in the restorative power of time off with generous vacation, paid holidays and self‑care time.
• Employees are supported in their pursuit of financial wellness with tuition assistance, life insurance and free access to a certified financial coach.
• And our unique Zeno Wellness programme provides a monthly allowance to fund activities in your personal life that bring you joy and keep you healthy.

We are a rapidly‑growing agency that provides opportunities to learn, develop skills and collaborate with colleagues at all levels across our global network. Ask us about Zeno’s Day of Play, Zeno Gives Back (our global day of service), Fearless University, office happy hours and more. We are always looking for diverse talent who can bring great energy to our teams and our business. Zeno is the place where careers are built and lives are lived.

A Fiercely Independent Agency

Zeno is an award‑winning, global integrated communications agency, born from PR, operating across North America, Europe and Asia. Zeno is – and always will be – for everyone. We are committed to fostering a global, diverse workforce where all employees feel valued, included and empowered.

What sets Zeno apart is the people who comprise the agency – the unique perspectives, the varied worldviews and the impactful empathy – who are dedicated to driving positive change.

To support our diverse workforce, we created safe‑space communities to connect with others who share similar backgrounds, experiences, identities, etc. These resources include: Black Voices, Zin Miedo (Latinx), PRide at Zeno (LGBTQ+), Asian‑cy (Asian and Pacific Islander), Zeno Village (working parents), Freshmen Homeroom (Intern, AAE, AE) and Healthy Minds (mental wellbeing).

To reinforce our commitments to DE&I and take action against systemic racism, Zeno launched ‘Act Together’ in 2020. The initiative is reflective of our shared responsibility to undertake the hard work that brings about real, positive outcomes within Zeno and the broader communications industry.

The strengthened infrastructure and resources we put in place ensures that DE&I effectively informs everything we do.

Act Together remains central to who we are and how we show up with the goal of lasting change.

We will not waver in prioritizing this important work.