Senior Account Director, Health & Wellness

ZENO Group; Toronto; On-site; CAD 110,000 - 118,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Headspace subscription

Vacation and holidays

Tuition assistance

Job summary

Zeno Group in Toronto is seeking a Senior Account Director, Health & Wellness to lead integrated healthcare communications programs across biotech, consumer health, medical devices and related areas. You will work with clients and cross-functional teams to translate strategy into measurable programs and grow key relationships.

You will mentor teams, manage budgets, and drive strategic counsel with senior stakeholders, delivering business value through bold, narrative-driven campaigns.

Qualifications

• 10+ years of experience in public relations, communications or related fields within an agency or similar environment.
• 5+ years of experience in Healthcare communications.
• Experience leading healthcare communications programs within complex or regulated environments.
• Strong understanding of biotech, pharmaceutical, consumer health and/or medical device sectors, including relevant market dynamics and industry trends.
• Ability to translate complex scientific, business and regulatory information into clear communications strategies and compelling narratives.
• Demonstrated success counselling clients and building trusted relationships with senior stakeholders.
• Experience developing integrated communications strategies and leading programs across multiple disciplines.
• Experience identifying opportunities to grow client relationships and contributing to new business efforts.
• Strong account and financial management skills, including experience managing budgets, scopes and resources.
• Strong writing, storytelling and presentation skills, including experience presenting strategic recommendations to clients.

Responsibilities

• Health Communications Strategy & Client Leadership: Lead integrated communications strategies that connect client business priorities with stakeholder needs and measurable outcomes across complex healthcare environments.
• Industry Expertise & Strategic Counsel: Serve as a trusted client advisor, applying knowledge of healthcare markets, regulatory considerations and communications trends to develop thoughtful recommendations and navigate evolving challenges.
• Integrated Communications Leadership: Lead cross-functional teams across disciplines, helping translate strategy into cohesive programs and ensuring strong collaboration and execution.
• Client Growth & Business Development: Identify opportunities to expand existing client relationships, introduce new capabilities and contribute to new business efforts across the Health & Wellness practice.
• Account & Financial Management: Oversee account performance, budgets, forecasting, resources and deliverables while supporting strong client service and sustainable business performance.
• Team Leadership & Talent Development: Lead, mentor and develop team members while fostering a collaborative and inclusive environment where people can learn, grow and do their best work.
• Innovation & Industry Insights: Stay informed on emerging healthcare, communications and cultural trends, bringing forward ideas and approaches that strengthen client programs.

Skills

Public relations

Healthcare communications

Client leadership

Strategic counsel

Job description

Company Overview

Zeno Group is the fiercely independent and global, integrated communications agency, born from PR. We bring together the boldest and brightest talent to help clients across industries and sectors unleash the power of strategic communications. Guided by our "Fearless Pursuit of the Unexpected," we push the boundaries to achieve real business value and societal impact for clients. Winner of the industry's most coveted awards including the 2024 PRWeek U.S. Outstanding Large Agency of the Year, 2023 PRWeek Purpose Agency of the Year, 2022 PRWeek Global Agency of the Year, 2022 PRovoke Best Large Agency to Work For in North America and a three-time winner of PRWeek's Best Places to Work. Zeno has also been previously recognized by the Cannes Lions International Festival of Creativity. Zeno is a DJE Holdings Company.

Job Title

Senior Account Director, Health & Wellness

Job Description

Do you thrive at the intersection of healthcare, business strategy and communications? Are you energized by helping organizations navigate complex healthcare environments, build trust with stakeholders and develop communications programs that deliver meaningful impact? As a Senior Account Director, Health & Wellness at Zeno Group, you will lead integrated communications programs across biotech, consumer health, medical devices and other areas of healthcare. Working closely with clients and cross-functional teams, you will develop strategies grounded in a strong understanding of the healthcare landscape, business priorities and evolving stakeholder expectations. This is an opportunity for an experienced communications leader to counsel clients, lead integrated programs, grow client relationships and mentor teams while contributing to the continued success of Zeno's Health & Wellness practice.

About the Role

• Health Communications Strategy & Client Leadership: Lead integrated communications strategies that connect client business priorities with stakeholder needs and measurable outcomes across complex healthcare environments.
• Industry Expertise & Strategic Counsel: Serve as a trusted client advisor, applying knowledge of healthcare markets, regulatory considerations and communications trends to develop thoughtful recommendations and navigate evolving challenges.
• Integrated Communications Leadership: Lead cross-functional teams across disciplines, helping translate strategy into cohesive programs and ensuring strong collaboration and execution.
• Client Growth & Business Development: Identify opportunities to expand existing client relationships, introduce new capabilities and contribute to new business efforts across the Health & Wellness practice.
• Account & Financial Management: Oversee account performance, budgets, forecasting, resources and deliverables while supporting strong client service and sustainable business performance.
• Team Leadership & Talent Development: Lead, mentor and develop team members while fostering a collaborative and inclusive environment where people can learn, grow and do their best work.
• Innovation & Industry Insights: Stay informed on emerging healthcare, communications and cultural trends, bringing forward ideas and approaches that strengthen client programs.

About You

• 10+ years of experience in public relations, communications or related fields within an agency or similar environment.
• 5+ years of experience in Healthcare communications.
• Experience leading healthcare communications programs within complex or regulated environments.
• Strong understanding of biotech, pharmaceutical, consumer health and/or medical device sectors, including relevant market dynamics and industry trends.
• Ability to translate complex scientific, business and regulatory information into clear communications strategies and compelling narratives.
• Demonstrated success counselling clients and building trusted relationships with senior stakeholders.
• Experience developing integrated communications strategies and leading programs across multiple disciplines.
• Experience identifying opportunities to grow client relationships and contributing to new business efforts.
• Strong account and financial management skills, including experience managing budgets, scopes and resources.
• Strong writing, storytelling and presentation skills, including experience presenting strategic recommendations to clients.
• Proven leadership experience, including mentoring and developing team members.
• Collaborative and adaptable leadership style with the ability to bring teams together around shared goals.

Preferred Qualifications

• Experience leading integrated healthcare programs across earned, digital, social, creative and other communications disciplines.
• Experience supporting healthcare organizations through significant business, regulatory or reputational moments.
• Experience contributing to new business pitches, organic client growth or practice initiatives.
• Familiarity with emerging technologies, data and AI-enabled approaches shaping healthcare communications.

Pay Range

Pay Range: $110,000 to $118,000 CAD/yr. An employee’s pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of DJEH’s total compensation package for employees. Other rewards may include annual bonuses, a Paid Time Off policy, and region-specific benefits. In accordance with Ontario's Employment Standards Act (ESA), salary posting ranges can not exceed a $50,000 CAD differential and are required for any role with a maximum salary below $200,000 CAD. An employee’s pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of DJEH’s total compensation package for employees. Other rewards may include annual bonuses, a Paid Time Off policy, and region-specific benefits.

Benefits

Healthy, happy employees make Zeno better, so we have programs that support physical, mental and financial wellness. Our culture and benefits are designed to promote flexibility, celebrate diversity and support work/life balance. We offer a variety of medical, dental and vision insurance with prescription plans, as well as short and long-term disability. Our Be Kind to Your Mind program focuses on mental health, providing a paid subscription to Headspace and access to mental health providers and other services through a best-in-class employee assistance program. Employees are encouraged to bring their authentic self to Zeno and participate in our employee resource groups which build communities for sharing and support. And while we love our work, we believe in the restorative power of time off with generous vacation, paid holidays and self-care time. Employees are supported in their pursuit of financial wellness with tuition assistance, life insurance and free access to a certified financial coach. And our unique Zeno Wellness program provides a monthly allowance to fund activities in your personal life that bring you joy and keep you healthy. We are a rapidly-growing agency that provides opportunities to learn, develop skills and collaborate with colleagues at all levels across our global network. Ask us about Zeno's Day of Play, Zeno Gives Back (our global day of service), Fearless University, office happy hours and more. We are always looking for diverse talent who can bring great energy to our teams and our business. Zeno is the place where careers are built and lives are lived.

Company Culture

A Fiercely Independent Agency Zeno is an award-winning, global integrated communications agency, born from PR, operating across North America, Europe and Asia. Zeno is - and always will be - for everyone. We are committed to fostering a global, diverse workforce where all employees feel valued, included and empowered. What sets Zeno apart is the people who comprise the agency – the unique perspectives, the varied worldviews and the impactful empathy – who are dedicated to driving positive change. To support our diverse workforce, we created safe-space communities to connect with others who share similar backgrounds, experiences, identities, etc. These resources include: Black Voices, Zin Miedo (Latinx), PRide at Zeno (LGBTQ+), Asian-cy (Asian and Pacific Islander), Zeno Village (working parents), Freshmen Homeroom (Intern, AAE, AE) and Healthy Minds (mental wellbeing). To reinforce our commitments to DE&I and take action against systemic racism, Zeno launched 'Act Together' in 2020. The initiative is reflective of our shared responsibility to undertake the hard work that brings about real, positive outcomes within Zeno and the broader communications industry. The strengthened infrastructure and resources we put in place ensures DE&I effectively informs everything we do. Act Together remains central to who we are and how we show up with the goal of lasting change. We will not waver in prioritizing this important work.