Senior Account Manager - AntiSocial

Digital Agency Jobs; Vancouver; Hybrid; CAD 70,000 - 100,000; Full time

Benefits offered by this job

Dog-friendly offices

Unlimited coffee, drinks, and snacks

Extended health benefits

Flexible vacation policy

Office lunches

Team-building events

Industry event access

Remote Fridays option

Branded company swag

Travel opportunities

Non-profit outreaches

Job summary

Digital Agency Jobs in Vancouver seeks an experienced Account Manager to lead client campaigns, align with internal teams on business goals, and ensure requirements are met throughout the process. You will oversee multiple campaigns, liaise with the team, and identify new business opportunities at every stage of the engagement.

Bring 5+ years in account management and sales at a digital agency, with strong writing and verbal communication, leadership, and organization.

Qualifications

• 5+ years of account management and sales experience at a digital agency.
• Knowledge and passion for the social and digital world.
• Paid media experience is an asset.
• Proven track record of hitting sales targets and delivering revenue.
• Excellent written and verbal communication skills with stakeholders.

Responsibilities

• Lead client campaigns and align with internal teams on goals and requirements.
• Oversee multiple campaigns and liaise with the team to track progress.
• Identify new business opportunities and provide strategic recommendations.
• Develop growth roadmaps and opportunities for account growth.
• Support producers with managing client requirements, communications and budgets.
• Lead social media marketing and content creation with excellence.
• Ensure profitability for each deliverable or retainer.
• Provide strategic partnership input during annual planning with clients.
• Offer cross-client support and ensure the team delivers exceptional work.
• Provide senior management with performance and opportunities reports.
• Monitor team capacity and manage risk and schedules.

Skills

Account management

Sales

Social media

Paid media

Communication

Presentations

Leadership

Organization

Job description

What You'll Be Doing

Work closely with clients and internal teams to ensure a thorough understanding of the client's business goals and objectives and ensuring that all requirements are met throughout the campaign and content creation process

Oversight of multiple campaigns and regular liaising with the team to ensure the progress of each campaign and flagging any suggestions/concerns to the team

Stay close to key contacts over email, phone or face-to-face meetings while providing recommendations and identifying new business opportunities at every stage of the campaign

Identifying opportunities for organic account growth and building roadmaps for achieving growth results

Support producers with managing client requirements, communications and balancing project schedules and budget

Act as a leader for social media marketing, content creation, creative ideation whilst contributing to a culture of excellence around creative use of social media in advertising and marketing

Ensure project profitability for each outgoing deliverable or retainer

Supporting with annual planning sessions with clients to ensure we're acting as a strategic partner with an eye on further business changes and needs

Offering support across each client you may work on, ensuring team is supported and delivering exceptional work

Provide senior management with reports on performance, team and project status, and upcoming opportunities.

Monitor capacity of team members and adapt to change, with a close eye of risk assessment and mitigation

Regular tracking of team hours through Harvest/Forecast

Developing and implementing strategic plans to help grow/mitigate risk on the client

Having strategic conversations with clients to ensure we are working on the right work to achieve business results

Providing recommendations for ensuring we are maintaining a high standard of client servicing

Proactive account planning and working with clients on future scope

What You'll Bring

5+ years of account management and sales experience at a digital agency

Knowledge and passion for the social and digital world

Paid media experience is a considered an asset

A proven track record of hitting sales targets and delivering consistent revenue

Exceptional organizational skills, able to independently manage multiple campaigns to an extremely high standard, in a fast-paced environment

Experience with pitching and selling ideas to clients, and ability to present confidently to stakeholders at all levels of an organization

Excellent written and verbal communication skills, with the ability to tailor communications and build relationships with stakeholders at all levels both internally and externally

Outstanding leadership skills with a can-do attitude

Additional Info

Monday - Thursday in office (Fridays are remote optional)

Flexible time off, including paid vacation and sick days

Consistent culture and team-building events

Employee recognition and incentive programs

Seasonal celebrations and gatherings throughout the year

Office lunches

Branded company swag

Access to industry events, learning opportunities, and non-profit outreaches

Dog-friendly offices

Unlimited coffee, drinks, and snacks

Flex work and travel options

Comprehensive extended health benefits