Group Account Director - AntiSocial

Digital Agency Jobs; Vancouver; Hybrid; CAD 110,000 - 170,000; Full time

Benefits offered by this job

Dog-friendly offices

Unlimited coffee, drinks, and snacks

Medical and extended health benefits

Flexible time off and vacation

Job summary

AntiSocial is seeking a seasoned Senior Account Leader to manage a portfolio of major client relationships from the Vancouver area. You will provide strategic counsel, oversee multi-disciplinary teams, and drive organic growth while maintaining exceptional client satisfaction.

You will collaborate with Strategy, Creative, Production, Media, and Social teams to ensure high-quality, integrated campaigns and actionable business reviews.

Qualifications

• 10+ years of experience in account management or business leadership within an agency.
• Experience leading large, complex, high-value client relationships.
• Strong understanding of social-first marketing and integrated campaigns.
• Experience managing multidisciplinary teams across Creative, Strategy, Production, Media, and Social.
• Track record of growing client relationships and identifying organic opportunities.
• Confidence working with senior and executive-level stakeholders.
• Strong commercial awareness, including budgets and profitability.
• Excellent presentation, negotiation, and relationship-building skills.
• Leadership and mentoring experience.
• Ability to balance big-picture with detailed account movement.

Responsibilities

• Lead and oversee a portfolio of key client accounts as senior point of contact.
• Build long-term relationships with senior client stakeholders and understand their business goals.
• Provide strategic counsel and translate challenges into opportunities.
• Oversee programs across social, creative, content, influencers, digital media, and campaigns.
• Collaborate with Strategy, Creative, Production, Media, and Social teams to ensure strategic, strong work.
• Lead senior-level client presentations, conversations, workshops, and business reviews.
• Identify opportunities to expand partnerships and introduce capabilities.
• Own account health including satisfaction, scope, profitability, and resourcing.
• Help with growth strategies, forecasting, scopes, and annual planning.
• Mentor Account Directors, Account Managers, and team members.
• Establish clear ways of working across internal and client teams.
• Navigate challenges and develop proactive solutions.
• Ensure teams have information and resources to deliver exceptional work.
• Stay connected to social platforms and industry trends.
• Contribute to new business opportunities, pitches, and organic growth.
• Shape continued growth of the Account department and client experience.

Skills

Account leadership

Senior client relationships

Strategic marketing

Cross-functional collaboration

Presentation

Commercial acumen

Mentoring/leadership

Tools

CRM software

MS Office

Job description

What You’ll Be Doing

Lead and oversee a portfolio of key client accounts, serving as a senior and trusted point of contact

Build strong, long-term relationships with senior client stakeholders and develop a deep understanding of their businesses, brands, audiences, and goals

Provide strategic counsel to clients and help translate business challenges into clear opportunities for the agency

Oversee integrated programs spanning social, creative, content production, influencer and creator marketing, digital media, and campaign development

Partner closely with Strategy, Creative, Production, Media, and Social teams to ensure work is strategically sound, creatively strong, and delivered to a high standard

Lead senior-level client presentations, conversations, workshops, and business reviews

Identify opportunities to expand existing partnerships and introduce additional AntiSocial and Thinkingbox capabilities

Own account health, including client satisfaction, scope, profitability, resourcing, and overall quality of delivery

Partner with internal leadership on account growth strategies, forecasting, scopes of work, and annual planning

Provide direction and mentorship to Account Directors, Account Managers, and other members of the Account team

Help establish clear ways of working across internal teams and client organizations

Anticipate challenges, navigate difficult conversations, and proactively develop solutions before issues escalated

Ensure teams have the information, resources, and clarity needed to deliver exceptional work

Stay connected to social platforms, creator culture, digital trends, emerging technology, and broader changes in the marketing landscape

Contribute to new business opportunities, pitches, and organic growth initiatives

Help shape the continued growth of AntiSocial’s Account department, culture, processes, and client experience

What You’ll Bring

10+ years of experience in account management, client services, or business leadership within an agency environment

Experience leading large, complex, and high-value client relationships

Strong understanding of social-first marketing, digital campaigns, content, creators/influencers, and integrated marketing

Experience managing multidisciplinary teams and collaborating across Creative, Strategy, Production, Media, and Social

A track record of growing client relationships and identifying organic business opportunities

Confidence working directly with senior and executive-level client stakeholders

Strong commercial awareness, including experience managing scopes, budgets, forecasts, and account profitability

Excellent presentation, communication, negotiation, and relationship-building skills

Strong leadership skills with experience mentoring and developing account teams

The ability to balance big-picture strategic thinking with the details required to keep complex accounts moving

A proactive, solutions-oriented approach and comfort navigating fast-moving environments

A genuine interest in culture, social media, creators, advertising, and the evolving digital landscape

Additional Info

Monday - Thursday in office (Fridays are remote optional)

Flexible time off, including paid vacation and sick days

Consistent culture and team-building events

Employee recognition and incentive programs

Seasonal celebrations and gatherings throughout the year

Office lunches

Branded company swag

Access to industry events, learning opportunities, and non-profit outreaches

Dog-friendly offices

Unlimited coffee, drinks, and snacks

Flex work and travel options

Comprehensive extended health benefits

401k matching (US employees only)

What Makes You Stand Out

You’re someone who clients want in the room and teams want in their corner. You can see the bigger picture while still understanding what it takes to get great work out the door. You’re comfortable challenging a brief, navigating ambiguity, having difficult conversations when necessary, and creating clarity for the people around you.

Most importantly, you care about building partnerships rather than simply managing projects — helping clients achieve their goals, helping teams produce work they’re proud of, and finding opportunities for both to grow.