Senior Account Manager - AntiSocial

AntiSocial; Toronto; Hybrid; CAD 90,000 - 130,000; Full time

Benefits offered by this job

In-office Mon-Thu (Fridays optional)

Flexible time off

Dog-friendly office

Health benefits

Team events

Office lunches

Company swag

Job summary

AntiSocial is seeking a Senior Account Manager to lead client relationships and drive growth for direct-to-brand initiatives. You will act as the client’s voice within the agency, guiding strategy across creative, strategy, and production teams to ensure timely deliverables and profitability.

The role requires 5+ years in account management/sales at a digital agency, with a strong understanding of social media and digital advertising.

Qualifications

• 5+ years of account management and sales experience at a digital agency.
• Knowledge and passion for the social and digital world.
• Proven ability to hit sales targets and drive revenue.
• Exceptional organizational skills and ability to manage multiple campaigns in a fast-paced setting.
• Experience pitching ideas to clients and presenting to stakeholders at all levels.

Responsibilities

• Coordinate with clients and internal teams to understand business goals and ensure requirements are met.
• Oversee multiple campaigns and communicate progress to the team.
• Identify new business opportunities and propose growth roadmaps.
• Support producers with client communications and project scheduling.

Skills

Account management

Sales

Social media

Communication

Leadership

Tools

Harvest

Forecast

Job description

Who We Are

Hi! We're AntiSocial, a social-first digital marketing agency powered by people who love to create. Our work spans industries and disciplines, from conceptual campaigns and strategic media plans to creator partnerships, influencer strategies, and content production for leading brands around the world. As part of the Thinkingbox family, we bring creativity, collaboration, and innovation to everything we do. At AntiSocial, you'll join a diverse and talented team that delivers bold campaigns and innovative solutions for some of the world's top brands. Our culture is one of collaboration, creativity, and connection. Whether it's brainstorming with colleagues, hanging out with our office dogs, or enjoying monthly events, we keep our work environment vibrant, inclusive, and fun.

The Opportunity

AntiSocial is looking to hire an experienced Senior Account Manager to join our team! As our Account Manager, you will be responsible for providing exceptional service to our current and prospective clients and leading client acquisition and sales repping initiatives - specifically direct-to-brand. Acting as the main point of contact, you'll be the voice of our clients within the agency, with a deep understanding of their business and objectives, ensuring that all requirements are reflected throughout the content creation process. Project management or production experience is a strong asset, as this role often works cross-functionally with our creative, strategy, and production teams to ensure timelines, budgets, and deliverables are met with excellence.

What You’ll Be Doing

• Work closely with clients and internal teams to ensure a thorough understanding of the client's business goals and objectives and ensuring that all requirements are met throughout the campaign and content creation process
• Oversight of multiple campaigns and regular liaising with the team to ensure the progress of each campaign and flagging any suggestions/concerns to the team
• Stay close to key contacts over email, phone or face-to-face meetings while providing recommendations and identifying new business opportunities at every stage of the campaign
• Identifying opportunities for organic account growth and building roadmaps for achieving growth results
• Support producers with managing client requirements, communications and balancing project schedules and budget
• Act as a leader for social media marketing, content creation, creative ideation whilst contributing to a culture of excellence around creative use of social media in advertising and marketing
• Ensure project profitability for each outgoing deliverable or retainer
• Supporting with annual planning sessions with clients to ensure we're acting as a strategic partner with an eye on further business changes and needs
• Offering support across each client you may work on, ensuring team is supported and delivering exceptional work
• Provide senior management with reports on performance, team and project status, and upcoming opportunities.
• Monitor capacity of team members and adapt to change, with a close eye of risk assessment and mitigation
• Regular tracking of team hours through Harvest/Forecast
• Developing and implementing strategic plans to help grow/mitigate risk on the client
• Having strategic conversations with clients to ensure we are working on the right work to achieve business results
• Providing recommendations for ensuring we are maintaining a high standard of client servicing
• Proactive account planning and working with clients on future scope

What You’ll Bring

• 5+ years of account management and sales experience at a digital agency
• Knowledge and passion for the social and digital world
• Paid media experience is a considered an asset
• A proven track record of hitting sales targets and delivering consistent revenue
• Exceptional organizational skills, able to independently manage multiple campaigns to an extremely high standard, in a fast-paced environment
• Experience with pitching and selling ideas to clients, and ability to present confidently to stakeholders at all levels of an organization
• Excellent written and verbal communication skills, with the ability to tailor communications and build relationships with stakeholders at all levels both internally and externally
• Outstanding leadership skills with a can-do attitude

Additional Info

• Monday - Thursday in office (Fridays are remote optional)
• Flexible time off, including paid vacation and sick days
• Consistent culture and team-building events
• Employee recognition and incentive programs
• Seasonal celebrations and gatherings throughout the year
• Office lunches
• Branded company swag
• Access to industry events, learning opportunities, and non-profit outreaches
• Dog-friendly offices
• Unlimited coffee, drinks, and snacks
• Flex work and travel options
• Comprehensive extended health benefits

Equal Opportunity

At AntiSocial, we're committed to creating an inclusive environment where everyone feels valued, heard, and empowered to thrive. We believe that diversity is our creative strength - it's the range of perspectives, experiences, and backgrounds that fuels our best ideas and most innovative solutions. We welcome and encourage applicants of all races, ethnicities, genders, identities, abilities, ages, sexual orientations, and backgrounds to apply. Your voice matters here.