Senior Account Manager

Sedgwick; Toronto; On-site; CAD 120,000 - 150,000; Full time

Job summary

Sedgwick is seeking a Senior Account Manager to support client services nationwide. You will act as the main liaison for key accounts, drive client satisfaction, and contribute to growth through identifying new opportunities and cross-selling services.

The role requires strong communication, multi-account management, and experience in the insurance/claims domain, with a salaried full-time arrangement and a competitive CAD compensation package.

Qualifications

• Minimum five years of experience in client services or account management.
• Preferably ten years of experience or an equivalent combination of education and experience.
• Basic knowledge of insurance, claims or business management.

Responsibilities

• Manage and maintain client relationships to ensure satisfaction and retention.
• Primary point of contact for client inquiries and communications.
• Identify opportunities for growth and cross-sell of services.
• Participate in client meetings and stewardship activities as required.
• Assist with development of Stewardship reports and Loss Runs.
• Prepare client communications and internal staff updates.
• Coordinate training and provisioning of client access and codes.
• Support in contract/proposals/presentations delivery.

Skills

Insurance basics

Communication skills

MS Office

Organizational skills

Team player

Education

Bachelors in Risk Mgmt/Business/Finance

Tools

Adjuster licensing

Job description

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Senior Account Manager

PRIMARY PURPOSE

To support the Client Services discipline nationally in Canadanationally.

ESSENTIAL FUNCTIONS And RESPONSIBILITIES

• Responsible for managing and maintaining client relationship to ensure satisfaction and retention
• Primary point of contact for client, responding promptly to client inquiries
• Supports business growth through identifying new opportunities and cross-selling of services
• Participates in client meetings as required (ie/performance reviews/stewardship etc..)
• Provides ancillary support based on client or departmental needs
• Assists with the development of Stewardship reports & Loss Runs as needed
• Preparation of client communication as required to internal staff
• Assists with the assembly of contracts, proposals, presentations and Client Service Instructions
• Maintain necessary client documents in TheCurrent
• Assist in CAT events
• Coordinate completion of client reports as required
• Key contact for inquiries with respect to AR
• Update/maintain client rates
• Request client code set up
• Request system access for clients
• Coordinate training as required by client internally with operations
• Attend industry functions as deemed necessary

ADDITIONAL FUNCTIONS And RESPONSIBILITIES

• Performs other duties as assigned.
• Supports the organization's quality program(s).

Qualifications

Education & Licensing

• Bachelor's degree from an accredited college or university with major in Risk Management, Business Administration or Finance preferred.
• Applicable Adjuster Licensing

Experience

• Minimum Five (5) years of experience, preferably (10) years of experience, or equivalent combination of education and experience required

Skills & Knowledge

• Basic knowledge of insurance, claims or business management
• Excellent oral and written communication, including presentation skills
• PC literate, including Microsoft Office products and Excel, PowerPoint
• Analytical and interpretive skills
• Strong organizational skills
• Excellent interpersonal skills
• Excellent negotiation skills
• Ability to work in a team environment
• Ability to meet or exceed Performance Competencies
• Ability to manage multiple accounts and deadlines
• Strong communication and interpersonal skills
• Excellent organizational and time-management abilities
• Customer-focused mindset with strong problem-solving skills

Job type

This position is full-time and compensation is salaried.

We are currently hiring for this position.

Compensation Information

Salary Range: $120,000-$150,000 CAD Annual

Compensation is determined based on experience, qualifications, and internal equity. Sedgwick is committed to transparent and equitable pay practices.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

Where applicable, Sedgwick uses artificial intelligence tools to assist in the screening, assessment, or selection of candidates. These tools are subject to periodic review.

We are committed to inclusive, barrier-free recruitment and selection processes. If contacted for an employment opportunity, please advise Colleague Resources if you require accommodation.