ACCOUNT MANAGER, TEAM LEAD – CENTRAL REGION

Green Shield Canada (GSC); Canada; On-site; CAD 82,000 - 103,000; Full time

Job summary

GreenShield is seeking an Account Manager, Team Lead to join a hybrid role reporting to the National Director, Growth & Client Service, Central Region. You will manage an assigned book of business, including client relationships, renewals, advisor engagement, service delivery, retention, profitability and integrated sales growth.

The role splits 50% to leadership and training—onboarding, supporting Account Managers, providing guidance, escalation support, and contributing to team initiatives.

Qualifications

• Experience in client-facing roles.
• Strong sales, marketing and customer service knowledge.
• Excellent presentation and communication skills.
• Demonstrated leadership and team-building abilities.

Responsibilities

• Manage an assigned book of business, including client meetings, renewals, presentations and advisor engagement.
• Promote GreenShield products and services and implement plan amendments.
• Drive profitability, retention and integrated sales targets for the assigned block of business.
• Manage at-risk client relationships within governance framework.
• Participate in client and prospect presentations and finalist meetings.
• Partner with Business Development and Service teams to ensure client deliverables are achieved.

Skills

Client-facing

Leadership

Communication

Problem-solving

Teamwork

Detail orientation

Education

Post-secondary degree or diploma in Business/Commerce

LLQP designation (within timeframe)

Job description

WHO WE ARE

When it comes to health, we’re always looking for waysto push for better. It’s why we were founded in the first place. In 1957, ourfounder, pharmacist William Wilkinson, witnessed a mother sacrifice her healthby forgoing her own medicine to pay for her sick daughter’s prescription. Heknew there had to be a better way. So, he introduced North America’s firstprepaid drug plan, and GreenShield was born as a non-profit with a missionto support better health for all Canadians.

We aren’t just a health and benefits company. We’rethe only non-profit social enterprise that brings worlds of coverage andcare together, all in one place.

We’re noble challengers, purposefully building a betterway and we need the best people to help us create a more holistic approach thattakes care of the mind and body.

Our mission is to create better health for allCanadians, and we know that starts with our employees.

THEROLE IN A NUTSHELL

Base Salary: CAD $82,017.00 - 102,522.00

Reporting to the National Director, Growth & Client Service, Central Region, the Account Manager, Team Lead will play a hybrid role that combines hands‑on account management with team leadership. Approximately 50% of the role will be dedicated to managing an assigned book of business, including client relationships, renewals, advisor engagement, service delivery, retention, profitability, and integrated sales growth. The remaining 50% will focus on leadership and training activities, including supporting Account Managers, providing guidance and escalation support, contributing to team initiatives, and helping execute the overall segment strategy.

Account Management Responsibilities

• Manage an assigned book of business, including scheduling and leading client meetings, negotiating renewals, presenting annual benefit plan reviews, promoting GreenShield products and services, and implementing plan amendments.
• Build and manage strong relationships with aligned advisors.
• Drive overall profitability, retention, and integrated sales targets for the assigned block of business.
• Manage at‑risk client relationships in alignment with the established governance framework.
• Participate in client and prospect presentations, including finalist meetings.
• Partner closely with Business Development and Service teams to ensure client deliverables are achieved.

Team Lead Responsibilities

• Support the implementation and monitoring of key initiatives for the Account Management team.
• Lead onboarding and training for new Account Managers and provide ongoing training on new processes and products for existing team members.
• Serve as the first point of contact for technical questions and support.
• Act as the first point of escalation for client issues and concerns raised by Account Managers.
• Provide renewal support and guidance to the Account Management team.
• Work closely with the Director team to execute the overall segment strategy.
• Assist with the development and maintenance of process documentation.
• Support ad hoc projects as required.

WHO WE'RE LOOKING FOR

The ideal candidate is motivated by the opportunity to contribute to a growing team, brings strong relationship management and leadership capabilities, and is comfortable balancing client‑facing responsibilities with team support and strategic execution.

Qualifications and Attributes

• Experience in client‑facing roles.
• Post‑secondary degree or diploma in Business, Commerce, or a related discipline.
• Knowledge of and experience with health and dental underwriting.
• Strong sales, marketing, and customer service knowledge.
• Excellent presentation and communication skills.
• Demonstrated leadership and team‑building abilities.
• Collaborative team player with strong problem‑solving skills.
• Strong attention to detail and creative thinking.
• Confident, agile presenter who builds relationships easily.
• Valid driver’s license and ability to travel.
• Ability to complete the LLQP designation within a reasonable timeframe.

THE CULTURE

We believe a career should be meaningful. Not just a means to earn a living. Our culture is one where everyone's voice is heard andvalued. Because that’s what it takes to create better health for all. We dare to challenge the status quo. And we’redriven by people who have challenged theirs. We believe that your workplace should empower you to be the best version of yourself. That’s why we provide aplace where you can be inspired, challenged, and rewarded.

Where your growth means our growth.

Where your voice is heard and valued.

Where your work has purpose. And purpose matters.

We believe our people arecritical to our overall success. Inclusivity makes us a stronger, smarter andmore informed organization. Being intentionally inclusive of diversebackgrounds, perspectives and experiences will enhance our company culture topositively impact how we support our communities. A career at GreenShield isn’t just about personalachievements, it's about making adifference together.

Here’s to Better Health for All!

AFEW MORE DETAILS

Proficiency in English is requiredfor this position. As part of this role, you will be required to communicatewith colleagues or customers who use English as their primary language. By requiring English proficiency for thisposition, we aim to ensure that our employees can excel in their roles,collaborate, and communicate effectively, and contribute to the success of ourorganization.

GS supports diversity, equity andinclusion in our teams and communities, and we value the unique contributionsmade by all. Even if your experience doesn’t align perfectly to everyrequirement, we invite you to apply. We encourage applications fromall candidates and will accommodate needs under human rights legislationthroughout all stages of the recruitment and selection process. Please let usknow of any accommodation through [e-mail]. Information received relating toaccommodation will be addressed confidentially.

Providing this information givesGS consent to use your personal information to assess your suitability forspecific positions, future opportunities or for your personnel file. Yourrésumé will be held in strict confidence and will be viewed only by theOrganization. Information may be stored outside of Canada and could be used foraggregate statistical purposes (which uses no personal identification).

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