Senior Account Manager

Centene Corporation; Canada; Remote; CAD 68,000 - 124,000; Full time

Job summary

A leading company in healthcare is seeking a dedicated Account Manager to support clients and ensure satisfaction. The role involves managing client relationships, resolving issues, and assisting with strategic planning. Candidates should have relevant experience in pharmacy benefit management and client management. This position offers competitive pay and a comprehensive benefits package, along with flexible work options.

Benefits

Health Insurance

401K

Stock Purchase Plans

Tuition Reimbursement

Paid Time Off

Flexible Work Schedules

Qualifications

• 2+ years of Pharmacy Benefit Management experience.
• 2+ years of sales or client/account management experience in healthcare.

Responsibilities

• Serve as the day-to-day contact for assigned accounts.
• Develop a clear understanding of client needs, goals and objectives.
• Assist with account renewals and benefit enrollment meetings.

Skills

Client Management

Problem Resolution

Strategic Planning

Process Improvement

Education

Bachelor’s degree in Business Administration

Bachelor’s degree in Healthcare Administration

Tools

Salesforce.com

Job description

You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility.

Position Purpose: Support assigned clients, manage contractual compliance and overall business strategy of the assigned clients. Responsible for resolving day to day issues for the assigned clients and assist with strategic planning. Accountable for overall client management and satisfaction.

• Serve as the day-to-day contact for assigned accounts, interacting with client contacts to facilitate problem resolution and promote high client satisfaction
• Work cross functionally with internal departments regarding client needs and requests, contractual obligations, work procedures, benefit change requests, and other elements of supporting assigned clients
• Develop a clear understanding of client needs, goals and objectives.
• Prepare, review reports and assist with the development of pharmacy benefit recommendations with clients quarterly and annually
• Document and keep all client and account information in database current
• Identify, recommend and implement process improvements, service model changes and client satisfaction tools to ensure a positive account relationship.
• Assists with account renewals, benefit enrollment meetings, and overall compliance with client contracts
• Develop and implement contract amendments under the direction of the Director of Account Management
• Document appropriate client specific information in Salesforce.com
• Assist with the development of job aids, training materials, etc
• Assist in the development and implementation of client service programs.
• Ability to travel.

Education/Experience: Bachelor’s degree in Business Administration, Healthcare Administration, related field or equivalent experience. 2+ years of Pharmacy Benefit Management experience. 2+ years of sales or client/account management experience in healthcare, preferably in pharmacy benefit management.Pay Range: $68,700.00 - $123,700.00 per year

Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law. Total compensation may also include additional forms of incentives.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act