Senior Account Manager

Who we are:

Founded in 1982, WPO is the largest independent provider of holistic wellbeing solutions. Through our customized programs, and comprehensive global network of credentialed providers and professionals, we support individuals to become healthier, happier and more productive both personally and professionally. Trusted by 51% of Fortune 500 companies, we deliver high quality care digitally and in person to over 75 million individuals across 116,000 organizations in more than 200 countries and territories. At WPO, you will be joining a team that is committed to improving employee wellbeing around the world.

Current opportunity: Senior Account Manager

Location: British Columbia, Vancouver
Onsite/Hybrid/Remote: Remote
Salary: $80,000 CAD annually plus competitive bonus, commission and benefits package.

What you will do:

The primary role of the Senior Account Manager is to account manage a portfolio of clients, including business-to-business, third party and global clients. The position requires proactive account management, the ability to build strong business relationships and to professionally represent Workplace Options. The job holder is expected to retain existing business and generate additional revenue through upsells and expansion of Workplace Options’ products and services. The role will involve regular travel throughout a designated territory and potential global travel.

Responsibilities:

1. Providing account management for Canadian and Global clients.
2. Providing sales support and upsells.
3. Close liaison with operations colleagues located in our global service centers.
4. Working effectively with WPO account managers in Canada, US, Europe, and Asia as part of our Global Account management team generally and in the management of specific global accounts. Working across global time zones when required.
5. Development and implementation of account management plans, including portfolio analysis, client contact, activity cycles, client retention and expansion activity.
6. Developing strong pro-active client relationships, understanding customer business requirements, and exceeding customer expectations.
7. Generating growth within the assigned client portfolio by value-added solution sales of additional products and services to achieve set annual targets.
8. Undertaking planning and launch activity for new clients and supporting existing clients with ongoing initiatives and contact activity. Providing clients with utilization reporting, trend analysis and consultation to maximize the value of our services for the client.
9. Taking a lead role in responding to requests from clients for contract renewals and tenders relating to the assigned client portfolio.
10. Developing strong relationships within Workplace Options colleagues in all our territories. Active participation in supporting Workplace Options’ business objectives, projects, and initiatives.

Qualifications/Skills:

1. Minimum 5 years account management experience
2. Strong understanding of core requirements for an account management role and the ability to implement these.
3. Excellent communication, interpersonal and professional presentation skills, (both written & verbal). Frequent online and in-person presentations are required as part of the role.
4. Ability to present and collaborate with executive level client contacts
5. Excellent time management skills and ability to prioritize and organize tasks to meet multiple deadlines. Basic project management skills and the ability to deal with change. Strong attention to detail.
6. Flexibility; creative problem-solving with ability to think “outside the box” to assist the client.
7. Proficiency in web technology applications and competent in working with Microsoft Office Suite products.

What we offer:

At Workplace Options, we don’t just deliver wellbeing services to our clients, we champion wellbeing for our own employees as well. Examples of our benefits and commitment to employee wellbeing include:

• Paid Time Off
• Life Insurance
• Employer Pension Contribution
• Travel Reimbursement
• Extended healthcare, dental and vision benefits
• Life insurance, AD&D and Long-term disability insurance
• Training/tuition reimbursement
• Gym Reimbursement
• Wellness rewards
• Access to EAP benefits and all WPO services
• Mentorship Program
• Employee exchange programme
• Comprehensive training provided for this position.

At Workplace Options, we are committed to and are accountable for building a workplace where individuals feel empowered to bring their whole selves to work, free from judgment or fear of discrimination. We understand that having a diverse organization is only the beginning and it will require nurturing and care to thrive. We will continue to take action to ensure we achieve equitable and measurable outcomes.

We strive to cultivate a space where diverse voices are not only heard but actively sought out and valued for the unique insights they bring. By embracing and promoting authenticity, we aim to build a vibrant and inclusive community that fosters collaboration, innovation, belonging and personal growth.

For further details about WPO please check out our website www.workplaceoptions.com and these short videos give a great overview of what we do Human-Powered Care and The WPO Global Experience.

Workplace Options collects and processes personal data in accordance with applicable data protection laws. If you are a European job applicant, refer to our Privacy Notice for further details (https://www.workplaceoptions.com/privacy-notice-for-recruitment/).