Senior Account Director

Dynata; Montreal; On-site; CAD 100,000 - 150,000; Full time

Job summary

Dynata seeks a Senior Director to spearhead business growth and client relationships in its Canadian operations. The role demands strong strategic thinking and relationship management skills, as well as significant experience in sales and market research. The successful candidate will manage accounts and drive performance through expert knowledge of Dynata's offerings, ensuring client satisfaction and retention.

Qualifications

• Proven track record of exceeding sales quotas year over year.
• Experience in account management with a revenue objective.
• Ability to forecast revenue within a 3% margin.

Responsibilities

• Lead Dynata’s Canadian region with account growth objectives.
• Manage client accounts, applying knowledge of Dynata products.
• Conduct discovery calls with decision-makers.

Skills

Prospecting

Closing

Client Relationship Building

Market Research Knowledge

Strategic Thinking

Communication

Education

5+ years of closing/account management experience

3+ years of market research experience

Tools

Salesforce

GoToMeeting

WebEx

Job description

The Dynata Senior Director role exists to drive profitable and sustainable business growth for our most important clients so that the clients would not consider taking their business elsewhere. We adopt a strategic and disciplined approach to managing accounts and set and follow a fruitful long-term account strategy that is measurable and can be used to track the success of the portfolio. We are the expert on the client and know what they need before they do.

RESPONSIBILITIES

Lead Dynata’s Canadian region and manage the Account to 3% growth YoY

Master Dynata products, services, pricing, and how to apply these to satisfy client needs and fulfill project requirements

Prospect and discover new key Individuals in the account and build new relationships in your book of business

Be in person with the customer 5 a week / 20 meetings per month on average

Manage assigned accounts, utilizes knowledge to support the customer with Dynata products

Seek competitive insights and intelligence to inform the company of challenges and opportunities in the marketplace

Conducts discovery calls with decision makers and influencers

Partners with internal stakeholders to achieve successful client interactions and project outcomes

Work closely with Sales leadership to ensure account strategy is aligned with company goals and objectives

Be willing to travel 50%-70% of the time

SKILLS AND ATTRIBUTES

Strong Prospecting and Closing skills

Strong Client Relationship building skills

Strong Market Research Industry Knowledge

Ability to forecast within a 3% margin of committed revenue

Ability to quickly build and manage a pipeline

Excellent communication skills (both verbal and written)

Expert at discovery and understands the client’s needs beyond the details of a quote and leverages knowledge to uncover additional needs we can meet.

Strong Strategic Thinking Skills

Expert Proficiency in Microsoft Office Word, Excel, and PowerPoint

EDUCATION AND EXPERIENCE

5+ years of closing experience and / or Account Management experience with a Revenue Objective

3+ years of Market Research experience in Sales or at a Market Research Agency

Demonstrated experience of exceeding quota year over year

Experience working with a CRM (e.g., salesforce or BOS), and web conferencing software (GoToMeeting or WebEx)

Dynata is the leading digital data collection provider, and it powers market research insights; we enable companies to listen to and interact with the world’s consumers and business professionals through online panels as well as mobile, digital, and social media technologies. It’s an exciting time to come aboard Dynata!

At Dynata, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. Dynata welcomes and encourages applications from people with disabilities. We are committed to an inclusive work culture for all our employees. Accommodations by request can be made for all aspects of the selection process.

Dynata is also an affirmative action employer OE / Minority / Female / Veteran / Disabled / Sexual Orientation / Gender Identity