Self Storage Customer Success & Rentals Specialist

Mini Mall Storage Properties; North Vancouver; On-site; CAD 26,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Bonus program

Career growth opportunities

Safety-first, team-oriented culture

Job summary

Mini Mall Storage Properties is seeking a Customer Service Representative (Self Storage) in North Vancouver. You will blend customer service, sales, and property operations to help customers find storage solutions while keeping the facility safe, clean, and welcoming.

The role involves assisting customers in person, by phone, and online, converting leads to rentals through consultative selling, handling rental agreements and payments, and supporting collections and maintenance tasks.

Qualifications

• High school diploma or equivalent.
• Experience in customer service, sales, retail, hospitality, or property management is an asset.
• Strong communication and organizational skills.
• Comfortable working independently and managing multiple priorities.
• A background check is required.
• Basic computer skills, including Microsoft Office.

Responsibilities

• Assist customers in person, by phone, and online.
• Convert leads into rentals through consultative selling and relationship building.
• Complete rental agreements, payments, and customer documentation accurately.
• Support collections, delinquency management, and auction processes.
• Conduct property inspections and maintain unit inventory.
• Ensure the facility meets cleanliness, safety, security, and brand standards.
• Process payments and complete daily business reconciliation.
• Support maintenance and property improvement initiatives.
• Safely lift, carry, and transport materials weighing up to 50 lbs on an occasional basis.

Skills

Customer service

Sales

Communication

Organizational skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Mini Mall Storage Properties is seeking a Customer Service Representative (Self Storage) in North Vancouver. You will blend customer service, sales, and property operations to help customers find storage solutions while keeping the facility safe, clean, and welcoming.

The role involves assisting customers in person, by phone, and online, converting leads to rentals through consultative selling, handling rental agreements and payments, and supporting collections and maintenance tasks.