Self Storage Customer Service & Rentals Specialist

Mini Mall Storage Properties; Russell; On-site; CAD 26,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Bonus program

Career growth

Safety-first culture

Job summary

Mini Mall Storage Properties is seeking a Customer Service Representative (Self Storage) to blend customer service with sales and property operations. You will help customers find storage solutions while keeping the facility safe, clean, and welcoming. A background check is required, and Microsoft Office skills are expected.

The role offers competitive hourly pay with a performance-based bonus and clear opportunities for career growth in a rapidly expanding organization.

Qualifications

• High school diploma or equivalent.
• Experience in customer service, sales, retail, hospitality, or property management is an asset.
• Strong communication and organizational skills.
• Comfortable working independently and managing multiple priorities.
• A background check is required.
• Basic computer skills, including Microsoft Office.

Responsibilities

• Assist customers in person, by phone, and online.
• Convert leads into rentals through consultative selling and relationship building.
• Complete rental agreements, payments, and customer documentation accurately.
• Support collections, delinquency management, and auction processes.
• Conduct property inspections and maintain unit inventory.
• Ensure the facility meets cleanliness, safety, security, and brand standards.
• Process payments and complete daily business reconciliation.
• Support maintenance and property improvement initiatives.
• Safely lift, carry, and transport materials up to 50 lbs on occasion.

Skills

Customer service

Sales

Retail

Hospitality

Property management

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Mini Mall Storage Properties is seeking a Customer Service Representative (Self Storage) to blend customer service with sales and property operations. You will help customers find storage solutions while keeping the facility safe, clean, and welcoming. A background check is required, and Microsoft Office skills are expected.

The role offers competitive hourly pay with a performance-based bonus and clear opportunities for career growth in a rapidly expanding organization.