Self-Storage Customer Service & Sales Pro

Mini Mall Storage; North Vancouver; On-site; CAD 26,000 - 30,000; Part time

Benefits offered by this job

Competitive hourly pay

Performance-based bonus

Career growth opportunities

Safety-first culture

Job summary

Mini Mall Storage Properties is hiring a Customer Service Representative (Self Storage) to blend customer service, sales, and property operations. You will help customers find storage solutions, convert leads, and ensure our facilities are safe, clean, and welcoming.

The role involves assisting customers in person, by phone, and online, handling rental agreements, payments, and documentation, and supporting collections and maintenance tasks.

Qualifications

• High school diploma or equivalent.
• Experience in customer service, sales, retail, hospitality, or property management is an asset.
• Strong communication and organizational skills.
• Comfortable working independently and managing multiple priorities.
• Background check required.
• Basic computer skills, including Microsoft Office.

Responsibilities

• Assist customers in person, by phone, and online.
• Convert leads into rentals through consultative selling and relationship building.
• Complete rental agreements, payments, and customer documentation accurately.
• Support collections, delinquency management, and auction processes.
• Conduct property inspections and maintain unit inventory.
• Ensure the facility meets cleanliness, safety, security, and brand standards.
• Process payments and complete daily business reconciliation.
• Support maintenance and property improvement initiatives.
• Safely lift, carry, and transport materials weighing up to 50 lbs on an occasional basis.

Skills

Customer service

Sales

Communication

Organizational skills

Independent work

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Mini Mall Storage Properties is hiring a Customer Service Representative (Self Storage) to blend customer service, sales, and property operations. You will help customers find storage solutions, convert leads, and ensure our facilities are safe, clean, and welcoming.

The role involves assisting customers in person, by phone, and online, handling rental agreements, payments, and documentation, and supporting collections and maintenance tasks.