Sales Co-worker (Textiles)

Inter IKEA Systems B.V.; Richmond; On-site; CAD 22,000 - 30,000; Full time

Benefits offered by this job

Wellness days

Extended health, dental, and vision

RRSP with IKEA matching

Annual bonus incentive plan

Flexible spending account

Life insurance

Merchandise and restaurant discounts

Bereavement leave

Employee assistance program

Job summary

IKEA in Richmond, BC is seeking a Sales Co-worker to engage customers, understand their needs, and provide solutions that enhance their shopping experience. You will maintain store standards, learn product features, and promote IKEA services while contributing to department goals.

This role is well-suited for someone who thrives in a fast-paced retail environment. The position requires a customer-focused mindset, enthusiasm for home furnishings and sustainability, and the ability to work

Qualifications

• Attention to detail with ability to juggle multiple priorities.
• Excellent customer service skills and ability to assess needs and suggest solutions.
• People-oriented with a knack for conversation.
• Passion for IKEA products and sustainability commitments.
• Approximately 6 months of experience in high-volume sales or customer service.
• Comfort with physically demanding, fast-paced environment, including ladders/heights.
• Ability to prioritize and organize work effectively.

Responsibilities

• Actively approach customers who may need assistance and identify their needs.
• Utilize IKEA sales and communication channels appropriate for each customer.
• Keep area clean, neatly priced, stocked, and merchandised per IKEA standards.
• Share knowledge of products and features with customers and colleagues.
• Understand store and department action plans and contribute to department goals.
• Offer all IKEA services to help customers make informed choices; support planned commercial activities.
• Lead or support execution of planned promotions across the store.
• Maximize sales while maintaining profitability by focusing on top-selling items.

Skills

Attention to detail

Customer service

People skills

Sustainability passion

Sales experience

Work at heights

Time management

Job description

"You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you."

A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself."

Candidate profile (title) What you'll need to have

• You have amazing attention for details and can effortlessly juggle multiple competing priorities while keeping a smile on your face.
• Your customer service skills are top notch – you can assess a customer’s needs quickly and sell them a solution, providing all sorts of support to aid them in their buying decision.
• You are a total people-person and can strike up a conversation easily
• You have an obvious passion for IKEA products and design, as well as our Sustainability commitment.
• You have about 6-month work experience in a high-volume sales or customer service environment.
• You enjoy working in a physically demanding, fast-paced, work environment and are comfortable with working on ladders and with heights.
• Ability to prioritize and organize your own work to make efficient use of the time available.

Key responsibilities (title) A day in your life with us

• You actively approach customers who you see require additional help. You identify their needs by asking the right questions and advise them on the best solutions for their homes in order to exceed their expectations.
• You understand how to use the different IKEA sales and communication channels and know-how for the different customers you meet.
• You keep your area of responsibility clean, tidy, priced and fully stocked, and ensure that the IKEA basic merchandising standards are in place at all times to give customers a positive shopping experience.
• You convey passion about IKEA products and actively learn about their features and benefits, and you share this knowledge with customers and colleagues.
• You understand the store and department action plans. You take responsibility for your department goals and know how you contribute.
• You actively offer all the services available in the IKEA store to help customers make informed choices, which results in a better shopping experience for them.
• You lead and/or support the implementation of planned commercial activities involving your department throughout the store.
• You ensure you maximize sales whilst maintaining profitability by knowing and actively steering towards the top selling and prioritized products (e.g. overstock/övertag).

Team vision ( title) About this work area

From the deep forests in Sweden, we have spread our culture and values around the world. At the heart of our offer are our beautiful home-furnishing products and solutions, made with care for our planet, reaching millions of customers. At the heart of our business, are our wonderful co-workers representing diversity in all dimen¬sions and passionate for life at home. We all contribute with our uniqueness and we want to grow and develop together. Our vision, “to create a better everyday life for the many people” inspires and guides us in everything we do. This is IKEA.

Local section (title) Why you will love us

• Wellness days (in addition to your vacation days!)
• Extended health, dental, and vision coverage (for you and your family)
• RRSP with IKEA contribution matching options
• Eligibility for our annual IKEA bonus incentive plan
• Flexible spending account
• Life insurance
• Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available)
• Bereavement leave
• Employee assistance program (that helps you support your mental, physical, and financial wellbeing)

In the IKEA world, this position is officially referred to as Sales Co-worker.

The starting rate/ salary for this position is 19.28 CAD

Why you will love us

From the deep forests in Sweden, we have spread our culture and values around the world. At the heart of our offer are our beautiful home-furnishing products and solutions, made with care for our planet, reaching millions of customers.

At the heart of our business, are our wonderful co-workers representing diversity in all dimensions and passionate for life at home. We all contribute with our uniqueness and we want to grow and develop together.

Our vision, “to create a better everyday life for the many people” inspires and guides us in everything we do. This is IKEA.

What we all have in common

• Living our values
• Being your unique self, while respecting and including others
• A passion for home furnishing
• Performing & delivering while learning & developing
• Having fun!

We believe everyone has the right to be treated fairly and be given equal opportunities, regardless of their age, gender identity, sexual orientation, physical ability, ethnicity, race, nationality, religion or any other dimension of their identity.

We are committed to providing accommodations for people with disabilities throughout the recruitment process and, upon request, will work with qualified job applicants to provide appropriate accommodation which considers the applicant’s accessibility needs due to disability. If you require accommodation, please contact [e-mail]

Note: A qualified job applicant with a disability is one who possesses the required skills, education, experience and training and who can, with reasonable accommodation, perform the essential functions of the position applied for.