Sales Co-worker (Textiles)

IKEA; Richmond; On-site; CAD 22,000 - 31,000; Full time

Benefits offered by this job

Wellness days

Extended health coverage

Dental and vision coverage

RRSP matching options

Bonus eligibility

Flexible spending account

Life insurance

Employee discounts

Job summary

IKEA Richmond is looking for a Sales Co-worker who loves helping customers find the right home solutions. You’ll engage shoppers, ask the right questions, and guide them through our range with enthusiasm and knowledge.

In a fast-paced, high-volume setting, you’ll keep the area tidy, restock, and participate in promotions while upholding IKEA’s sustainability and service standards. Starting rate is CAD 19.28 per hour.

Qualifications

• Attention to detail and ability to juggle priorities in a busy environment.
• Strong customer service to assess needs and guide buying decisions.
• People-oriented with ease in initiating conversations.
• Passion for IKEA products and commitment to sustainability.
• About 6 months of experience in high-volume sales or customer service.
• Comfort with physical tasks, ladders, and heights.
• Ability to prioritize and organize work efficiently.

Responsibilities

• Approach customers who need help and ask questions to identify needs.
• Guide customers to the best solutions for their homes across IKEA channels.
• Keep area clean, tidy, stocked, and price-tagged with merchandising standards.
• Share knowledge of features/benefits with customers and colleagues.
• Understand store goals and contribute to department success.
• Promote available services to improve customer shopping experience.
• Support or lead planned commercial activities across the store.

Skills

Detail orientation

Customer service

People skills

Sustainability passion

Experience in sales

Physical endurance

Time management

Job description

WHAT YOU'LL NEED TO HAVE

• You have amazing attention for details and can effortlessly juggle multiple competing priorities while keeping a smile on your face.
• Your customer service skills are top notch – you can assess a customer’s needs quickly and sell them a solution, providing all sorts of support to aid them in their buying decision.
• You are a total people-person and can strike up a conversation easily
• You have an obvious passion for IKEA products and design, as well as our Sustainability commitment.
• You have about 6-month work experience in a high-volume sales or customer service environment.
• You enjoy working in a physically demanding, fast-paced, work environment and are comfortable with working on ladders and with heights.
• Ability to prioritize and organize your own work to make efficient use of the time available.

A DAY IN YOUR LIFE WITH US

• You actively approach customers who you see require additional help. You identify their needs by asking the right questions and advise them on the best solutions for their homes in order to exceed their expectations.
• You understand how to use the different IKEA sales and communication channels and know-how for the different customers you meet.
• You keep your area of responsibility clean, tidy, priced and fully stocked, and ensure that the IKEA basic merchandising standards are in place at all times to give customers a positive shopping experience.
• You convey passion about IKEA products and actively learn about their features and benefits, and you share this knowledge with customers and colleagues.
• You understand the store and department action plans. You take responsibility for your department goals and know how you contribute.
• You actively offer all the services available in the IKEA store to help customers make informed choices, which results in a better shopping experience for them.
• You lead and/or support the implementation of planned commercial activities involving your department throughout the store.
• You ensure you maximize sales whilst maintaining profitability by knowing and actively steering towards the top selling and prioritized products (e.g. overstock/övertag).

ABOUT THIS WORK AREA

From the deep forests in Sweden, we have spread our culture and values around the world. At the heart of our offer are our beautiful home-furnishing products and solutions, made with care for our planet, reaching millions of customers. At the heart of our business, are our wonderful co-workers representing diversity in all dimensions and passionate for life at home. We all contribute with our uniqueness and we want to grow and develop together. Our vision, “to create a better everyday life for the many people” inspires and guides us in everything we do. This is IKEA.

Why you will love us

Here at IKEA, we want to ensure that we are creating a better everyday life for the many people, including our co-workers. We also believe that a job should be so much more than a job. That’s why we focus on having an inclusive work environment where we celebrate your uniqueness, live our values, and ensure that we walk the talk when it comes to co-worker development. In addition, we offer a comprehensive Total Rewards package to all co-workers including:

• Wellness days (in addition to your vacation days!)
• Extended health, dental, and vision coverage (for you and your family)
• RRSP with IKEA contribution matching options
• Eligibility for our annual IKEA bonus incentive plan
• Flexible spending account
• Life insurance
• Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available)
• Bereavement leave
• Employee assistance program (that helps you support your mental, physical, and financial wellbeing)

In the IKEA world, this position is officially referred to as Sales Co-worker.

The starting rate/ salary for this position is 19.28 CAD