Carts and Customer Experience Co-worker

Inter IKEA Systems B.V.; Burlington; On-site; CAD 25,000 - 29,000; Full time

Benefits offered by this job

Wellness days

Extended health, dental, and vision

RRSP with IKEA contribution matching

eligibility for annual IKEA bonus

Flexible spending account

Life insurance

Merchandise and restaurant discounts

Parental leave

Bereavement leave

Employee assistance program

Job summary

Inter IKEA Systems B.V. in Burlington, Canada, is seeking a Customer Experience Co-worker I to engage customers, support both assisted and self-service purchases, and help keep our store welcoming and efficient.

You will join a diverse team and grow product knowledge while contributing to KPIs in a dynamic environment. In this physically active role you can expect to collaborate with warehouse colleagues, assist with loading and returns, and support operational tasks that improve customer

Qualifications

• Enthusiastic about teamwork and helping customers.
• Ability to prioritize, stay disciplined, take initiative and be flexible.
• Familiar with material handling equipment or eager to learn.

Responsibilities

• Deliver an exceptional customer experience by engaging with customers in a friendly, confident, and helpful manner while supporting both assisted and self-service purchases.
• Maintain a safe, organized, and efficient shopping environment by managing cart and stroller flow, keeping loading zones clear, and ensuring outdoor areas are clean and fully stocked with necessary supplies.
• Assist customers with merchandise loading, returns, and transportation of products throughout the store to ensure a seamless shopping experience.
• Collaborate closely with warehouse and furniture pick-up teams to ensure accurate merchandise handling, order fulfillment, and inventory integrity.
• Support store operations by disassembling AS-IS merchandise when required and reporting equipment issues promptly to management.
• Contribute to operational goals and KPIs that drive customer satisfaction and loyalty.
• Continuously develop product knowledge, customer service skills, and operational expertise through available learning resources.
• Foster an inclusive, team-oriented environment that reflects IKEA's values, culture, and commitment to diversity.
• Take initiative and support additional tasks, projects, and operational needs as required.

Skills

Teamwork

Prioritization

Flexible attitude

Material handling equipment experience

6-month experience in high-volume env

Physically demanding environment

Job description

"You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you."

A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself.

What you'll need to have

• You are enthusiastic about work and working with others on a team.
• You can prioritize, are disciplined, show initiative and have a flexible attitude.
• You’ve worked with material handling equipment before (or are very open to learning about it!).
• You have about 6-month work experience in a high-volume Warehouse, Retail or Customer service environment (strong preferred but not necessary).
• You are totally cool working in a physically demanding, fast-paced, work environment where you will be lifting and moving items continuously.

A day in your life with us

• Deliver an exceptional customer experience by engaging with customers in a friendly, confident, and helpful manner while supporting both assisted and self-service purchases.
• Maintain a safe, organized, and efficient shopping environment by managing cart and stroller flow, keeping loading zones clear, and ensuring outdoor areas are clean and fully stocked with necessary supplies.
• Assist customers with merchandise loading, returns, and transportation of products throughout the store to ensure a seamless shopping experience.
• Collaborate closely with warehouse and furniture pick-up teams to ensure accurate merchandise handling, order fulfillment, and inventory integrity.
• Support store operations by disassembling AS-IS merchandise when required and reporting equipment issues promptly to management.
• Contribute to operational goals and key performance indicators (KPIs) that drive customer satisfaction and loyalty.
• Continuously develop product knowledge, customer service skills, and operational expertise through available learning resources.
• Foster an inclusive, team-oriented environment that reflects IKEA's values, culture, and commitment to diversity.
• Take initiative and support additional tasks, projects, and operational needs as required.

About this work area

At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!

Why you will love us

• Wellness days (in addition to your vacation days!)
• Extended health, dental, and vision coverage (for you and your family)
• RRSP with IKEA contribution matching options
• Eligibility for our annual IKEA bonus incentive plan
• Flexible spending account
• Life insurance
• Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available)
• Parental leave
• Bereavement leave
• Employee assistance program (that helps you support your mental, physical, and financial wellbeing)

The starting rate/ salary for this position is 19.1 CAD

In the IKEA world, this position is officially referred to as Customer Experience Co-worker I.

From the deep forests in Sweden, we have spread our culture and values around the world. At the heart of our offer are our beautiful home-furnishing products and solutions, made with care for our planet, reaching millions of customers.

At the heart of our business, are our wonderful co-workers representing diversity in all dimensions and passionate for life at home. We all contribute with our uniqueness and we want to grow and develop together.

Our vision, “to create a better everyday life for the many people” inspires and guides us in everything we do. This is IKEA.

What we all have in common

• Living our values
• Being your unique self, while respecting and including others
• A passion for home furnishing
• Performing & delivering while learning & developing
• Having fun!

We believe everyone has the right to be treated fairly and be given equal opportunities, regardless of their age, gender identity, sexual orientation, physical ability, ethnicity, race, nationality, religion or any other dimension of their identity.

We are committed to providing accommodations for people with disabilities throughout the recruitment process and, upon request, will work with qualified job applicants to provide appropriate accommodation which considers the applicant’s accessibility needs due to disability. If you require accommodation, please contact [e-mail]

Note: A qualified job applicant with a disability is one who possesses the required skills, education, experience and training and who can, with reasonable accommodation, perform the essential functions of the position applied for.