Self-Serve Sales Co-worker

Inter IKEA Systems B.V.; Burlington; On-site; CAD 42,000 - 45,000; Full time

Benefits offered by this job

Wellness days

Extended health coverage

RRSP with IKEA matching

Annual bonus incentive plan

Flexible spending account

Life insurance

Merchandise and restaurant discounts

Parental leave

Bereavement leave

Employee assistance program

Job summary

Inter IKEA Systems B.V. in Canada welcomes a Sales Co-worker II to join our team in Burlington. You will help customers with home furnishing solutions, guide them through the store, and ensure shelves are stocked and attractive.

You will listen to needs, explain features, and promote available delivery options and in-store specials. The role requires about 6 months in a fast-paced sales or customer service setting, and you must be comfortable lifting up to 50 lbs as needed.

Qualifications

• You have about 6-month work experience in a high-volume sales or customer service environment.
• You can lift heavy items up to 50 lbs as part of a fast-paced environment.
• You are a people-person who can engage customers and identify needs quickly.

Responsibilities

• Be an IKEA Ambassador by understanding that you impact the customer experience by offering home furnishing solutions and answering questions related to customers' needs.
• Help customers find their way around the store so they can get what they need.
• Ensure recovered product is put away properly and that your area is stocked and visually presentable.
• Identify customer needs by asking insightful questions and advise on best solutions for homes.
• Stay current on in-store specials, delivery options, product features and benefits.
• Support your team with additional duties as required.

Skills

Attention to detail

Multitasking

Customer service

People skills

Sustainability passion

Experience in high-volume sales

Job description

"You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.

A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself."

• You have amazing attention for details and can effortlessly juggle multiple competing priorities while keeping a smile on your face.
• Your customer service skills are top notch - you can assess a customer's needs quickly and sell them a solution, providing all sorts of support to aid them in their buying decision.
• You are a total people-person and can strike up a conversation easily.
• You have an obvious passion for IKEA products and design, as well as our Sustainability commitment.
• You have about 6-month work experience in a high-volume sales or customer service environment.
• You are totally cool with working in a physically demanding, fast-paced, environment (where you may have to lift heavy items that weigh up to 50 lbs. at any given time).

A day in your life with us

• Be an IKEA Ambassador by understanding that you impact the customer experience by offering home furnishing solutions and answering questions relates to customers home furnishing needs.
• Generally, help our customers find their way around the store, so they can get what they need.
• Responsible for ensuring recovered product is put away properly, that your area is stocked and presentable visually, and that all shelf labels are clear and accurate.
• Identify customer needs by asking insightful questions and advise them on the best solutions for their homes.
• Stay current and knowledgeable about in-store specials, delivery options, product features and benefits.
• Support your team with additional duties, as required.

About this work area

From the deep forests in Sweden, we have spread our culture and values around the world. At the heart of our offer are our beautiful home-furnishing products and solutions, made with care for our planet, reaching millions of customers. At the heart of our business, are our wonderful co-workers representing diversity in all dimensions and passionate for life at home. We all contribute with our uniqueness and we want to grow and develop together. Our vision, "to create a better everyday life for the many people" inspires and guides us in everything we do. This is IKEA.

Why you will love us

• Wellness days (in addition to your vacation days!)
• Extended health, dental, and vision coverage (for you and your family)
• RRSP with IKEA contribution matching options
• Eligibility for our annual IKEA bonus incentive plan
• Flexible spending account
• Life insurance
• Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available)
• Parental leave
• Bereavement leave
• Employee assistance program (that helps you support your mental, physical, and financial wellbeing)

In the IKEA world, this position is officially referred to as Sales Co-worker II.

The starting rate/ salary for this position is 20.15 CAD