Security Team Lead (Full-Time)

Guardteck Security Corp.; Calgary; On-site; CAD 52,000 - 70,000; Full time

Benefits offered by this job

Growth potential

Learn & Develop

Strong team environment

Purpose driven work

Recognition & Appreciation

Job summary

Guardteck Security Corp. in Calgary is seeking a Security Supervisor to manage day-to-day security operations, supervise guards, and ensure client standards are met.

You will lead training, scheduling, incident reporting, and culture development, while maintaining safety and compliance. The role emphasizes leadership, high-quality service, and proactive problem-solving in a fast-paced environment.

Qualifications

• Security experience or education combined.
• Security licence and First Aid/ CPR certification are required.
• Leadership training is an asset.
• Strong written and verbal communication skills.
• Ability to work independently and as a team.

Responsibilities

• Follow client standards, rules, and policies.
• Attend trainings and meetings.
• Report incidents with detailed documentation and follow-up actions.
• Promote professional and efficient guard performance.
• Provide orientation and training to new employees.
• Manage scheduling, time and attendance, and hours reporting.
• Understand site layout and operations.
• Support fire life safety and First Aid compliance.
• Coach and motivate staff to maintain high-quality service.
• Ensure safety, security, and client needs are met.

Skills

Leadership

Customer service

Communication

Time management

Conflict resolution

Teamwork

Problem-solving

Attention to detail

Interpersonal skills

Risk awareness

Empathy

Education

Security licence

First Aid/CPR certification

Basic security training

Leadership training (asset)

Tools

Security system databases

Job description

Who We Are
Guardteck Security is a trusted Canadian-owned and operated provider of security services, proudly operating under Kandor Management Corp., a facility services provider alongside Everclean Facility Services and Kendrix Technologies. We support clients across a diverse range of industries. We believe that exceptional service begins with the right people. That’s why we invest heavily in our team through thorough training, ongoing support, and genuine opportunities for growth. When our people are empowered and set up for success, it reflects in every interaction and at every site we support.
Security is more than a service, it’s a responsibility. Our teams are committed to creating safe, reliable environments while building strong relationships with the clients and communities we support. Every site is approached with professionalism, consistency, and a commitment to doing things the right way.
Our strength lies in our people. Every role contributes to the outstanding level of service we are known for, and each individual brings unique value to our team. We are proud to be an equal opportunity employer, dedicated to creating a workplace where individuals can develop meaningful, long-term careers.
This is an exciting opportunity to join Guardteck’s security team and be part of the impactful work we do.

Key Responsibilities

Operational Management (60% Time Spent)

• Follow Security and client’s standards, rules, and policies.
• Attend training, orientation sessions, and staff meetings as required by Guardteck Security.
• If an incident occurs, report, and document in a detailed and accurate manner as well as follow emergency procedures. Report to the client and senior management along with a resolution and following actions to reduce hazards.
• Ensure that guards are promoting an efficient, professional, and agile approach when dealing with difficult situations.
• Assist and coach all employees to guarantee high-quality performance
• along with compliance related to rules, expectations, and standards.
• Provide orientation and training to new employees.
• Manage scheduling, time and attendance and own schedules in an effective and efficient manner.
• Report to management any changes or discrepancies to employees’ hours.
• Fully understand and be aware of the site layout.

Culture Champion (20% Time Spent)

• Understand and meet the requirements of Fire and Life Safety for the property
• First Aid Compliance – Naloxone, AED checks and maintenance of First Aid Kits onsite
• Fire Extinguisher Checks and keeping documentation up to date including sign offs
• Provide constant constructive feedback, coaching, and training to enhance motivation and performance
• Promote a collaborative culture in where all employees can rely on each other and improve motivation
• Constantly interact with all employees to determine any issues and understand their needs
• Enforce above and beyond customer service, performance, and high-quality deliverables
• Preserve clients’ interests, needs, and wants at all times
• Ensure that employees provide safety and security services to the property, customer and third parties
• Ensure that incidents are being resolved efficiently and address the client’s needs.
• Encourage service interactions and exchanges of information between employees and customers
• Constantly communicate with clients to understand their needs, desires, and worries in order to act accordingly.

Ad Hoc Responsibilities (20% Time Spent)

• Escalate compliance with Occupation Health and Safety regulations
• Assist in the implementation of new technology or software systems to improve operational efficiency
• Report any accidents or injuries, ensuring timely completion of reports
• Maintain a safe, clean work environment
• Support the planning and execution of company-wide initiatives or special events
• Uphold and embody Kandor Managements core values, ensuring they are understood by all employees
• Maintain strong professional relationships with co-workers, executives and Management
• All other duties as assigned

Knowledge, Skills, Experience and Education

• 1 to 2 years security experience or combination of education and experience.
• Valid Security Licence and First AID CPR Certification
• Completed basic security training – Conflict Management, Use of Force and other relevant training is an asset
• Leadership training is an asset.
• Ability to work independently and as a team player.
• Outstanding customer service.
• Honesty, discipline, commitment, accountability, and trustworthiness.
• Outstanding written and verbal communication skills.
• Outstanding leadership skills that promote a strong culture and motivates employees.
• Knowledge of security system databases.
• Outstanding problem-solving skills, attention to detail, and awareness of discrepancies in the environment and relationships.
• Ability to resolve conflict in an efficient and agile manner while promoting nonaggressive behaviours such as a conflict solution.
• Ability to make difficult decisions.
• Strong interpersonal skills.
• Ability to assist, help, coach, mentor, and discipline employees.
• Excellent multitasking skills that guarantee quality and efficiency.
• Ability to research and understand possible outcomes and risks.
• Ability to be empathic and to understand people’s needs.
• Excellent time management, organizational, and planning skills.
• Ability to perform accurate investigations of incidents.
• Willingness to go above and beyond and always try to find ways to be more efficient.

#GTHP

Why Join Guardteck

• Growth Potential
  We’re expanding quickly and promote from within. Those who step up and deliver have real opportunities to advance.
• Learn & Develop
  Gain hands on exposure across operations, including client relations, leadership, recruitment, compliance, and service delivery. Build practical skills that support long term growth.
• Strong Team Environment
  Be part of a team that communicates clearly, supports one another, and shows up ready to perform.
• Purpose Driven Work
  Our people keep communities safe and facilities running smoothly. In this role, you directly support the teams delivering essential services every day.
• Recognition & Appreciation
  We recognize initiative, reliability, and results. Hard work doesn’t go unnoticed, and wins are celebrated across the team.

Guardteck is an equal opportunity employer. We value diversity and are committed to an inclusive workplace for all.