Security Supervisor

Metro Toronto Convention Centre Corporation; Toronto; On-site; CAD 65,000 - 90,000; Full time

Job summary

Metro Toronto Convention Centre in downtown Toronto is seeking a dedicated Security Supervisor to lead a team of security personnel responsible for monitoring the facility, including the interior, parking garage, and loading docks.

This hands-on leadership role supports the security management team, enforces policies, and ensures the integrity of CCure9000, Avigilon, Key Watch, and PPM systems while contributing to successful world-class events.

Qualifications

• Post-secondary education in a related field (College diploma or higher).
• 2-4 years of progressive security experience with knowledge of security laws and life safety systems.
• Proficiency with Microsoft Office and EBMS software.

Responsibilities

• Coaches, mentors and provides training for all security guards and Lead Hands.
• Preparing working schedules, process payroll and approve overtime, shift changes, time off etc.
• Administers progressive disciplinary action when necessary.
• Coordinates security services with other departments and clients.
• Maintains effective working relationships with internal and external customers.
• Assists the Security Management team in achieving goals and objectives.

Skills

Leadership

Communication

Customer service

Team building

Crisis management

Report writing

Education

College diploma

Police Foundations / Law Enforcement / Community Justice Services (asset)

Tools

CCure9000

Avigilon

PPM

Key Watch

EBMS

Intercoms

Fire panel operations

Job description

Located in the heart of downtown Toronto, the Metro Toronto Convention Centre (MTCC) is Canada’s most successful convention and trade show facility. The MTCC welcomes approximately 1 million visitors each year, hosting a variety of events from meetings and conventions to public shows and galas. The Centre is an economic driver, a proud supporter of our community, and a meeting place where meaningful connections are made. Beyond helping planners create successful events, we believe that "Our People are the Centre." Our talented team is our greatest strength, and we offer a corporate culture that values work-life balance, great benefits, professional development, wellness, and fun.

JOB DESCRIPTION

We are seeking a dedicated and experienced professional to join our team as a full-time Security Supervisor at the Metro Toronto Convention Centre. In this key leadership role, you will oversee a team of security personnel responsible for monitoring our facility, including the building interior, parking garage, and loading docks.

Working closely with employees, contractors, clients, and guests, the Supervisor helps ensure safe and efficient building operations at all times. Supporting the security management team, you'll assist in enforcing company policies and procedures, while also helping to maintain the integrity of our advanced security systems, including CCure9000, Avigilon, Key Watch, and PPM. This is a hands-on opportunity to contribute to the safety and success of world-class events in a high-profile venue.

JOB RESPONSIBILTIES

Employee Relations:

• Coaches, mentors and provides training for all security guards and Lead Hands
• Preparing working schedules, process payroll and approve overtime, shift changes, time off etc.
• Administers progressive disciplinary action when necessary
• Coordinates security services with other departments and clients
• Maintains effective working relationships with all internal and external customers
• Assists the Security Management team in the achievement of goals and objectives directly or through the security team

Policies and Procedures:

• Assists the management team with the development of policies and interprets and ensures consistent application of security policies and procedures
• Documents and implements work methods, policies and procedures
• Assists the management team in the enforcement of company policies
• Must be able to balance security need and client expectations

JOB SKILLS & QUALIFICATIONS

• Post-secondary education in a related field (College diploma or higher required).
• 2-4 years of progressive experience in security, with working knowledge of Arrest Authorities, Trespass to Property Act, Ontario Fire Code and Life Safety Systems, Access Control and CCTV Systems.
• Proficiency with Microsoft Office (Word, Excel, Outlook) and EBMS software.
• Strong leadership and interpersonal skills with the ability to coach, motivate, and lead a team.
• Proven experience in crowd management and event security within fast-paced environments.
• Effective communicator with exceptional organizational, team-building, and customer service skills.
• Demonstrated ability to manage emergencies calmly and efficiently using sound judgment.
• Reliable, self-motivated, and able to work both independently and collaboratively.
• Comfortable working under pressure while managing multiple priorities.
• Familiarity with integrated systems such as CCure9000, Avigilon, PPM, Key Watch, intercoms, and fire panel operations.
• Capable of conducting on-the-job coaching and providing progress updates to management on new trainees.
• Strong written communication skills, with the ability to compile clear, detailed reports using incident management software.
• Previous security experience in a hospitality or large event venue environment is considered an asset.
• Completion of a Police Foundations, Law Enforcement, or Community Justice Services program is an asset.
• Valid Private Security and Investigative Services license.
• Valid Smart Serve certification.

Why Join us?

At Metro Toronto Convention Centre, we believe in investing in our people and creating a supportive, engaging workplace. As part of our team, you'll be part of a collaborative, people-first culture and enjoy a variety of benefits designed to help you grow, succeed, and feel appreciated:

• Ongoing Training & Development - Grow your skills and explore new opportunities through learning and cross-training across departments
• Employee Recognition Platform - Be recognized and appreciated for your contributions by peers and management
• Volunteer Opportunities - Make an impact in the community through company-supported initiatives
• Employee Assistance Program (EAP) - Get confidential support for your personal and professional well-being
• Interactive Workshops - Connect, learn, and stay inspired with practical, engaging sessions

Please note: The Metro Toronto Convention Centre is proud to provide employment accommodation during the recruitment process. During any stage of the recruitment process, applicants have the right to request accommodation.