Security Site Supervisor – Retail Facility

Allied Universal; Toronto; On-site; CAD 37,000 - 38,000; Full time

Benefits offered by this job

Competitive compensation

Training & development

Career advancement

Collaborative leadership

Premier retail environment

Job summary

Allied Universal is seeking a Security Site Supervisor to lead a security team at a premier commercial retail mall in Toronto West. This full-time role (Continental Days) requires flexibility for a 24/7 operation and offers competitive pay and comprehensive benefits.

The ideal candidate will have 3+ years of supervisory experience in security, strong scheduling skills, and a focus on delivering exceptional customer service while maintaining a safe environment for tenants and visitors.

Qualifications

• Minimum of 3 years of supervisory experience in security, preferably retail/centre environment.
• Experience in employee scheduling and workforce management.
• Strong background in employee relations, coaching, mentoring, and performance management.
• Exceptional customer service and client relationship management skills.
• Excellent verbal and written communication abilities.
• Proven ability to lead by example while motivating a high-performing team.
• Proficiency with Microsoft Office and scheduling or workforce management software.

Responsibilities

• Provide day-to-day leadership and supervision of the security team.
• Develop, manage, and maintain employee schedules to ensure appropriate staffing levels.
• Foster positive employee relations through effective communication, conflict resolution, and performance management.
• Coach, mentor, and develop team members to promote continuous improvement and growth.
• Conduct site inspections, audits, and quality assurance reviews to ensure policy compliance.
• Build and maintain relationships with the client, retailers, contractors, and stakeholders.
• Deliver outstanding customer service and ensure professionalism across the team.
• Respond to incidents and emergencies with proper documentation and follow-up.
• Assist with recruitment, onboarding, orientation, and ongoing training of security personnel.
• Complete incident reports and operational reports accurately and timely.
• Ensure compliance with health and safety policies and applicable legislation.

Skills

Supervisory experience

Scheduling

Customer service

Leadership

Communication

Time management

MS Office

Tools

Scheduling software

Job description

Overview

Company Overview:

We are North America's leading security and facility services provider with approximately 300,000 service personnel. At Allied Universal(R), we pride ourselves on fostering a promote from within culture. There are countless examples of individuals who began their career as Security Professionals and today hold positions on our senior leadership team. We offer medical, dental and vision coverage, life insurance, employee assistance programs, company discounts, perks and more for most full-time positions!

Job Description

Allied Universal is currently seeking for a Security Site Supervisor.

Security Supervisor – Commercial/Retail Facility

Location: Toronto West

Position: Full-Time (Continental Days-flexibility required)

Pay Rate: $26.50-$27.00/hour

We are seeking a highly motivated and customer-focused Security Supervisor to join our team at a prestigious commercial retail mall. This leadership role is ideal for an experienced security supervisor who thrives in a fast-paced, customer-centric environment and has a proven ability to lead, develop, and support a diverse team.

The successful candidate will be an effective leader with strong operational experience, exceptional communication skills, and a commitment to delivering outstanding customer service while maintaining a safe and welcoming environment for tenants, retailers, and visitors.

Key Responsibilities:

• Provide day-to-day leadership and supervision of the security team.
• Develop, manage, and maintain employee schedules to ensure appropriate staffing levels while meeting operational requirements.
• Foster positive employee relations through effective communication, conflict resolution, and performance management.
• Coach, mentor, and develop team members to promote continuous improvement, accountability, and professional growth.
• Conduct site inspections, audits, and quality assurance reviews to ensure compliance with company policies and client expectations.
• Build and maintain strong working relationships with the client, retailers, contractors, and other stakeholders.
• Deliver exceptional customer service and ensure all security personnel consistently represent the highest standards of professionalism.
• Respond to incidents, emergencies, and customer concerns while ensuring appropriate documentation and follow-up.
• Assist with recruitment, onboarding, orientation, and ongoing training of security personnel.
• Complete incident reports, performance documentation, and operational reports accurately and in a timely manner.
• Ensure compliance with all health and safety policies, company procedures, and applicable legislation.

Qualifications:

• Minimum of 3 years of supervisory experience in the security industry, preferably in a commercial retail, shopping centre, or high-profile property environment.
• Demonstrated experience in employee scheduling and workforce management.
• Strong background in employee relations, coaching, mentoring, and performance management.
• Exceptional customer service and client relationship management skills.
• Excellent verbal and written communication abilities.
• Proven ability to lead by example while motivating and developing a high-performing team.
• Strong organizational and time management skills with the ability to prioritize multiple tasks.
• Proficiency with Microsoft Office and scheduling or workforce management software.
• Valid Ontario Security Guard License.
• Valid First Aid/CPR.

Schedule Requirements:

This position requires flexibility to support a 24/7 operation. Candidates must be available to work:

• Days
• Evenings
• Weekends
• Continental Rotation
• Additional hours as required to support operational needs and emergency situations

What We Offer:

• Competitive compensation
• Comprehensive training and ongoing professional development
• Opportunities for career advancement
• A collaborative and supportive leadership team
• The opportunity to work in a premier commercial retail environment where customer service and professionalism are paramount

Closing

Allied Universal® is an inclusive and equitable employer, encouraging applications from qualified women and men including persons with disabilities, members of visible minorities, and Aboriginal persons.