Banquet Manager

Metro Toronto Convention Centre Corporation; Toronto; On-site; CAD 60,000 - 75,000; Full time

Benefits offered by this job

Ongoing Training & Development

Employee Recognition Platform

Volunteer Opportunities

Employee Assistance Program (EAP)

Interactive Workshops

Job summary

Metro Toronto Convention Centre in Toronto seeks an experienced Banquets & Beverage Supervisor to ensure top-tier service for guests and oversee scheduling, staff supervision, and liaison between clients and departments for event execution.

The role is full-time and requires weekend and shift work with extended hours. The Centre offersLieu time for extra hours and a supportive, development-focused culture.

Qualifications

• Knowledge of Food & Beverage industry trends and practices.
• Knowledge of Health and Safety policies, C.B.A., F&B service standards, and banquet administration.
• Smart Serve certification required.
• Knowledge of food allergens and dietary restrictions.
• Strong written and verbal communication skills; ability to improvise and adapt to last-minute changes.
• Ability to manage and coach a diverse team; strong customer service and organizational skills.
• Proficiency in Microsoft Office; familiarity with event management software (Ungerboeck/Adaco an asset).
• Ability to listen, motivate staff, and multitask effectively.
• Flexibility to adjust to changing event schedules.

Responsibilities

• Supervise staff to maximize efficiency and productivity; provide coaching and discipline as needed.
• Coordinate and execute F&B events including coffee, meals, and beverage service.
• Attend daily catering meetings and adjust staffing as required.
• Plan events based on B.E.O. details, staffing, and floor plans.
• Handle administrative details for events (requisitions, postings, meal cards).
• Control banquet inventory and assist with scheduling and booking process.
• Liaise with Catering/Event Coordination Manager to ensure service expectations are met.
• Maintain contact with clients during events and ensure smooth communication.
• Ensure all documentation (BEOs, sign-in sheets) is completed.
• Ensure safety and security of rooms; adapt to last-minute client requests.

Skills

F&B industry knowledge

Health and safety policies

Smart Serve certified

Dietary/allergen knowledge

Communication skills

People management

MS Office

Ungerboeck

Adaco

Multitasking

Tools

Microsoft Office

Ungerboeck

Adaco

Job description

Located in the heart of downtown Toronto, the Metro Toronto Convention Centre (MTCC) is Canada’s most successful convention and trade show facility. The MTCC welcomes approximately 1 million visitors each year, hosting a variety of events from meetings and conventions to public shows and galas. The Centre is an economic driver, a proud supporter of our community, and a meeting place where meaningful connections are made. Beyond helping planners create successful events, we believe that “Our People are the Centre.” Our talented team is our greatest strength, and we offer a corporate culture that values work-life balance, great benefits, professional development, wellness, and fun.

Want to take a look behind the scenes? Visit our employee Instagram page: @lifeatmtcc

JOB DESCRIPTION

Reporting to the Director and Associate Director of Banquets and Beverage, you will ensure the best possible service to our guests, andthat the quality of food and beverage ismaintainedto meet client requirements formaximumclient/guest satisfaction.The successful candidate willbe responsible forthe scheduling and supervision of employees and act as a liaison between clients and various departments for function arrangements. This is a full-time salaried position which requires weekend and shift work, withlong periodsof standing,walkingand working extended hours. The company offers future Lieu time to offset hours workedin excess ofa normal work week.

• Supervises employees to maximize efficiencies and productivity; coaching, counselling, and progressive discipline as needed.
• Ensures thetimelycoordination and successful execution of various Food & Beverage events including coffee,mealand beverage service.
• Attends daily catering meetings as needed and makes proper staff adjustments based on changes.
• Plan events based on Banquet Event Order (B.E.O.) details, staffing requirements, collective bargaining agreement (C.B.A.), floor plans etc.
• Organize pertinent administrative detailsrequiredto execute assigned events i.e., requisitions, postings, mealcardsetc.
• Control banquetinventory
• Assistwith scheduling and casual booking process.
• Liaisewith respective Catering / Event Coordination Manager prior to events, to ensure service expectations are clearly defined, and all details from the Banquet Event Order are being executed.
• Establish andmaintaincontact with client/ client contact for the duration of the event.
• Ensure all departmental protocols are followed and any required documentation is completed in its entirety (e.g., B.E.O.’s, sign in /out sheets etc).
• Ensure all rooms are safe and secure prior to leaving.
• Be able to adjust to last minute client requests, staff reduction during and after an event.
• Must be effective at improving and considering alternatives to resolve guest and other issues.
• Perform all duties asdeemednecessary for the success of the department.
• Conducts briefing with all staff prior to the event to share information, and serviceexpectations
• Effective communication with other supporting departments, prior to event, to ensure all supplies and equipment areprocuredto make each event a success. These supporting departments that must be communicated with for every function are banquets, stewarding, beverage control, catering, event services and sometimes cash office.

JOB SKILLS & QUALIFICATIONS

• Working experience with knowledge of Food & Beverage industry and industry trends.
• Knowledge in Health and Safety Policies, C.B.A., Food & Beverage service standards, and banquet administration.
• Smart served certified.
• Knowledge of food allergens, dietary restrictions, and common menu ingredients
• Must be detail oriented and have excellent communication skills (verbal and written) and should have the ability to improvise and adapt to last minute changes and requests.
• Skill to manage / coach a diverse group of employees, excellent customer service, organizational and problem-solvingskills
• Demonstrated skills in Microsoft Office. Working knowledge of mobile phone applications. Knowledge ofUngerboeckandAdacois an asset.
• Demonstrate the ability to listen, communicate, motivate staff, go the extra mile and be able to multitask.
• Flexibility toadjust

Why Join us?

At Metro Toronto Convention Centre, we believe in investing in our people and creating a supportive, engaging workplace. As part of our team,you’llbe part of a collaborative, people-first culture and enjoy a variety of benefits designed to help you grow, succeed, and feel appreciated:

• Ongoing Training & Development – Grow your skills and explore new opportunities through learning and cross-training across departments
• Employee Recognition Platform – Be recognized and appreciated for your contributions by peers and management
• Volunteer Opportunities – Make an impact in the community through company-supported initiatives
• Employee Assistance Program (EAP) – Get confidential support for your personal and professional well-being
• Interactive Workshops – Connect, learn, and stay inspired with practical, engaging sessions

August 7, 2026

Please note: The Metro Toronto Convention Centre is proud to provide employment accommodation during the recruitment process. During any stage of the recruitment process, applicants have the right to request accommodation.