Security Shift Manager

Gateway Casinos and Entertainment Limited; Chatham; On-site; CAD 57,245 - 69,966; Full time

Benefits offered by this job

Full benefits package

Retirement savings plan

Training and development opportunities

Employee discounts

Dynamic work environment

Job summary

Gateway Casinos & Entertainment Limited in Ontario seeks a Security Shift Manager to assist the Security Manager in managing the security department and staff, ensuring compliance with the Provincial Gaming Commission and internal control procedures. The role includes protecting assets and overseeing investigations across the facility.

The position offers full-time hours, a competitive salary, and a full benefits package with opportunities for development and advancement within 27 locations

Qualifications

• College diploma or equivalent with focus in Law and Security, Law and Justice, Criminology or a related field.
• Completion of a management-training program is required.
• Managerial experience in gaming or related field of three (3) or more years
• First Aid and CPR certification.
• Possess strong organizational, interpersonal, analytical, communication and managerial skills.

Responsibilities

• Protect the assets of the corporation by monitoring all operations and gaming activities throughout the facility.
• Oversee investigations of major occurrences such as minors gaining entry, criminal acts committed on company property, breaches of integrity and occurrences subject to significant risk in terms of liability.
• Respond to escalated patron complaints, and major occurrences such as: fire alarms, bomb threats, and evacuation procedures strictly adhering to the policies and procedures outlined in the Departmental or Internal Control Manual.
• Ensures files and records (ie: key logs, visitor passes) are accounted for in accordance to Security Department policies.
• Monitors training strategies for supervisors and staff, ensure technical training, internal customer service training and succession planning are provided
• Responsible for department scheduling, administration of time off requests, payroll reconciliation and attendance management. Assist the Department Manager with the administration of the departmental budget by monitoring use of overtime, tracking of scheduled hours, managing operating expenses, etc.
• Maintain a clean and safe work environment. Ensure staff comply with safety procedures including use of required safety equipment, proper lifting techniques and identify unsafe practices or conditions

Skills

Leadership

Communication

Interpersonal skills

Analytical skills

Time management

Education

College diploma in Law & Security / Criminology

Management-training program

Job description

The Gateway to Your Future

To assist the Security Manager in the management of Security department and personnel, in compliance with the Provincial Gaming Commission, and other applicable municipal, provincial and federal laws and regulations. Assist in maintaining good public relations with patrons and employees. Comply with safety and security standards of the corporation while orientating staff to operations and complying with pre-determined internal control procedures. The Security Shift Manager is responsible for the administration and day-to-day management of security supervisors and staff and operation of the department

Description

Position at Cascades Casino

Job Type: Full-Time

Salary; $63,606

The Gateway to Your Future

To assist the Security Manager in the management of Security department and personnel, in compliance with the Provincial Gaming Commission, and other applicable municipal, provincial and federal laws and regulations. Assist in maintaining good public relations with patrons and employees. Comply with safety and security standards of the corporation while orientating staff to operations and complying with pre-determined internal control procedures. The Security Shift Manager is responsible for the administration and day-to-day management of security supervisors and staff and operation of the department

We Provide

• Full benefits package for full-time employees
• Retirement savings plan
• Exciting, supportive and fun work environment
• Family and friends discounts on travel, tech, food, beverage, and fitness
• Development and training opportunities

Key Responsibilities

• Protect the assets of the corporation by monitoring all operations and gaming activities throughout the facility.
• Oversee investigations of major occurrences such as minors gaining entry, criminal acts committed on company property, breaches of integrity and occurrences subject to significant risk in terms of liability.
• Respond to escalated patron complaints, and major occurrences such as: fire alarms, bomb threats, and evacuation procedures strictly adhering to the policies and procedures outlined in the Departmental or Internal Control Manual.
• Ensures files and records (ie: key logs, visitor passes) are accounted for in accordance to Security Department policies.
• Monitors training strategies for supervisors and staff, ensure technical training, internal customer service training and succession planning are provided
• Responsible for department scheduling, administration of time off requests, payroll reconciliation and attendance management. Assist the Department Manager with the administration of the departmental budget by monitoring use of overtime, tracking of scheduled hours, managing operating expenses, etc.
• Maintain a clean and safe work environment. Ensure staff comply with safety procedures including use of required safety equipment, proper lifting techniques and identify unsafe practices or conditions

What You Bring

• College diploma or equivalent with focus in Law and Security, Law and Justice, Criminology or a related field.
• Completion of a management-training program is required.
• Managerial experience in gaming or related field of three (3) or more years
• First Aid and CPR certification.
• Possess strong organizational, interpersonal, analytical, communication and managerial skills.

Why Work for Us?

Gateway celebrates and empowers our team members, who make it all possible. A career at Gateway means working with great people, being recognized for your unique contribution and career advancement opportunities across our 27 locations. Our employees thrive with ongoing training and leadership programs while working in a dynamic and fun environment. See for yourself what it’s like to be on a team that values your vision, skill and energy.

Get to Know Gateway

Gateway Casinos & Entertainment Limited (“Gateway”) is one of the largest and most diversified gaming and entertainment companies in Canada. Across its 27 gaming properties in British Columbia, Ontario and Edmonton, Alberta, Gateway currently employs approximately 8,648 people and boasts approximately 448 table games (including 49 poker tables), 13,887 slots, 85 restaurants and bars and 561 hotel rooms. Gateway is the service provider for the Central, Southwest and North gaming Bundles in Ontario, which includes 11 properties in their portfolio. A multi-pronged growth strategy has seen Gateway diversify and expand its product offering, including developing proprietary casino and restaurant brands, dramatically improving the gaming customer experience while attracting new customers. Some of Gateway's proprietary brands include Match Eatery & Public House, Atlas Steak + Fish and the new Halley’s Club. In 2017, Gateway celebrated 25 years in the business of gaming and entertainment in Canada. Further information is available at www.gatewaycasinos.com.

Gateway is a proud equal opportunity employer and dedicates itself to Respect, Integrity, Team-Work and Exceptional Customer Service. We are committed to providing an inclusive and barrier free candidate experience and work environment. If you require accommodation at any point during the recruitment and selection process, please let us know.

This job posting is for an existing vacancy.

Gateway does not utilize any form of artificial intelligence (AI) in the screening, assessment, or selection of applicants.