Security Supervisor

Gateway Casinos & Entertainment; Edmonton; On-site; CAD 33,169 - 55,281; Full time

Benefits offered by this job

Full benefits package

Retirement savings plan

Supportive and fun work environment

Discounts for family and friends

Development and training opportunities

Job summary

Gateway Casinos & Entertainment is seeking a Security Supervisor to join our security team in Edmonton. You will protect staff, guests and assets, deliver high levels of service, and generate accurate reports while patrolling the floor and handling access control.

In this role you will oversee team performance, provide training and coaching, conduct investigations, document incidents, and ensure compliance with laws and company policies.

Qualifications

• Previous security experience and security training required.
• Strong customer service attitude and problem-solving.
• Ability to obtain a Registered Gaming Worker License with AGLC.
• ProServe, ProTect and Deal Us In Phase I/II certifications.

Responsibilities

• Supervise security team and monitor activity on the floor.
• Conduct door duty, crowd control, and escorts as needed.
• Respond to incidents, write reports, and maintain logs.
• Provide first aid and coordinate with staff when required.

Skills

Customer service

Communication skills

Analytical skills

Interpersonal skills

Tools

ProServe

ProTect

Deal Us In Phase I/II

AGLC License

Job description

Job Type: Full-Time
Salary: $55,281.00

The Gateway to Your Future

In this key role, you will be an integral part of the security team, ensuring Gateway’s staff, property, company assets and valued guests are secure and protected at all times. You will also deliver a high level of customer service, support to staff, and provide accurate reports. The Security Supervisor maintains a presence, patrols gaming and guest activity; conducts door duty and crowd control, and escorts guests and employees as required.

You will perform a number of varying duties throughout your shift, including controlling access to the facility and sensitive areas, escorting visitors, assisting departments, lost and found, monitoring alarm panels, controlling and issuing keys, writing reports, maintaining a daily log and conducting investigations. You may also be required to provide first aid and medical attention.

We Provide

• Full benefits package for full-time employees
• Retirement savings plan
• Exciting, supportive and fun work environment
• Family and friends discounts on travel, tech, food, beverage, and fitness
• Development and training opportunities

Key Responsibilities

• Supervises and manages team performance while participating in security activities
• Oversees training, coaching, human resources, safety and recruitment needs of the team
• Monitors floor traffic: watches for suspicious activity, communicates with management and surveillance
• Provides excellent customer service by greeting customers, answering questions, and providing solutions
• Escorts individuals within the facility and parking lot(s); may provide first aid; conducts interviews and investigations; writes reports
• Comply with all applicable laws, policies and procedures
• Keep work areas clean and free of safety hazards, debris and litter.
• Perform all job duties in a safe and responsible manner.
• Adhere to departmental quality standards.
• Perform other related and compatible duties as assigned.

What You Bring

• Previous Security experience and Security training is a strong asset.
• Proven high level of Customer Service.
• Organizational, interpersonal, analytical and communication skills.
• Ability to obtain Registered Gaming Worker License with AGLC
• ProServe, ProTect, and Deal Us In Phase I and II

Why Work for Us?

Gateway celebrates and empowers our team members, who make it all possible. A career at Gateway means working with great people, being recognized for your unique contribution and career advancement opportunities across our 27 locations. Our employees thrive with ongoing training and leadership programs while working in a dynamic and fun environment. See for yourself what it’s like to be on a team that values your vision, skill and energy.

Get to Know Gateway

Gateway Casinos & Entertainment Limited (“Gateway”) is one of the largest and most diversified gaming and entertainment companies in Canada. Across its 27 gaming properties in British Columbia, Ontario and Edmonton, Alberta, Gateway currently employs approximately 8,648 people and boasts approximately 448 table games (including 49 poker tables), 13,887 slots, 85 restaurants and bars and 561 hotel rooms. Gateway is the service provider for the Central, Southwest and North gaming Bundles in Ontario, which includes 11 properties in their portfolio. A multi-pronged growth strategy has seen Gateway diversify and expand its product offering, including developing proprietary casino and restaurant brands, dramatically improving the gaming customer experience while attracting new customers. Some of Gateway's proprietary brands include Match Eatery & Public House, Atlas Steak + Fish and the new Halley's Club. In 2017, Gateway celebrated 25 years in the business of gaming and entertainment in Canada. Further information is available at www.gatewaycasinos.com.

Gateway is a proud equal opportunity employer and dedicates itself to Respect, Integrity, Team-Work and Exceptional Customer Service. We are committed to providing an inclusive and barrier free candidate experience and work environment. If you require accommodation at any point during the recruitment and selection process, please let us know.

This job posting is for an existing vacancy.

Gateway does not utilize any form of artificial intelligence (AI) in the screening, assessment, or selection of applicants.