Security Shift Manager

Gateway-Casinos-; Penticton; On-site; CAD 47,000 - 64,000; Full time

Benefits offered by this job

Benefits package

Retirement savings plan

Training opportunities

Discounts for family and friends

Development opportunities

Job summary

Gateway Casinos & Entertainment Limited is seeking a Security Shift Manager to support the Security Compliance Manager in overseeing the department and personnel, ensuring compliance with provincial regulations and company policies. The role includes staff orientation, internal controls, and day-to-day management of security supervisors.

The position requires a college diploma in security-related fields, a management training background, and 3+ years of managerial experience in gaming.

Qualifications

• College diploma or equivalent with focus in Law and Security, Law and Justice, Criminology or a related field.
• Completion of a management-training program is required.
• Managerial experience in gaming or related field of three (3) or more years.
• First Aid and CPR certification.

Responsibilities

• Protect the assets of the corporation by monitoring all operations and gaming activities throughout the facility.
• Oversee investigations of major occurrences such as minors gaining entry, criminal acts on company property, breaches of integrity and high-risk events.
• Respond to escalated patron complaints and major occurrences following established procedures.
• Maintain files and records (e.g., key logs, visitor passes) per Security policies.
• Oversee training for supervisors and staff including internal customer service and succession planning.
• Manage department scheduling, time-off requests, payroll reconciliation and attendance; assist in budgeting and cost control.
• Maintain a clean, safe work environment and enforce safety procedures and proper equipment use.

Skills

Security management

Staff coordination

Investigation

Emergency response

Budget administration

Payroll reconciliation

Education

College diploma in Law and Security

Job description

Job Type: Full-Time

Wage: $26.58/hour

The Gateway to Your Future

To assist the Security Compliance Manager in the management of Security department and personnel, in compliance with the Provincial Gaming Commission, and other applicable municipal, provincial and federal laws and regulations. Assist in maintaining good public relations with patrons and employees. Comply with safety and security standards of the corporation while orientating staff to operations and complying with pre-determined internal control procedures. The Security Shift Manager is responsible for the administration and day-to-day management of security supervisors and staff and operation of the department

We Provide

• Full benefits package for full-time employees
• Retirement savings plan
• Exciting, supportive and fun work environment
• Family and friends discounts on travel, tech, food, beverage, and fitness
• Development and training opportunities

Key Responsibilities

• Protect the assets of the corporation by monitoring all operations and gaming activities throughout the facility.
• Oversee investigations of major occurrences such as minors gaining entry, criminal acts committed on company property, breaches of integrity and occurrences subject to significant risk in terms of liability.
• Respond to escalated patron complaints, and major occurrences such as: fire alarms, bomb threats, and evacuation procedures strictly adhering to the policies and procedures outlined in the Departmental or Internal Control Manual.
• Ensures files and records (ie: key logs, visitor passes) are accounted for in accordance to Security Department policies.
• Monitors training strategies for supervisors and staff, ensure technical training, internal customer service training and succession planning are provided
• Responsible for department scheduling, administration of time off requests, payroll reconciliation and attendance management. Assist the Department Manager with the administration of the departmental budget by monitoring use of overtime, tracking of scheduled hours, managing operating expenses, etc.
• Maintain a clean and safe work environment. Ensure staff comply with safety procedures including use of required safety equipment, proper lifting techniques and identify unsafe practices or conditions

What You Bring

• College diploma or equivalent with focus in Law and Security, Law and Justice, Criminology or a related field.
• Completion of a management-training program is required.
• Managerial experience in gaming or related field of three (3) or more years
• First Aid and CPR certification.
• Possess strong organizational, interpersonal, analytical, communication and managerial skills.

About Gateway Casinos & Entertainment Limited

Gateway Casinos & Entertainment Limited (“Gateway”) is one of the largest and most diversified gaming and entertainment companies in Canada with 31 gaming properties in British Columbia, Ontario and Alberta. Across its entire portfolio, Gateway currently employs approximately 7,000 people and features approximately 380 table games (including poker tables), 14,204 slots, 76 food and beverage outlets and 564 hotel rooms. A multi-pronged growth strategy has seen Gateway diversify and expand its product offering, including developing proprietary casino and restaurant brands. This has dramatically improved the gaming customer experience and also attracts new gaming and restaurant customers. Some of Gateway’s proprietary brands include Grand Villa Casino, Cascades Casino, Starlight Casino, Playtime Casino, Match Eatery & Public House, Atlas Steak + Fish and Chow Lucky Noodle Bar.

Gateway is a proud Canadian company that strives to choose Canadian products and local services. In 2022, Gateway celebrated 30 years in the business of gaming and entertainment in Canada. Additional information is available at gatewaycasinos.com.

Gateway is a proud equal opportunity employer and dedicates itself to Respect, Integrity, Team-Work and Exceptional Customer Service. We are committed to providing an inclusive and barrier free candidate experience and work environment. If you require accommodation at any point during the recruitment and selection process, please let us know.

This job posting is for an existing vacancy.

Gateway does not utilize any form of artificial intelligence (AI) in the screening, assessment, or selection of applicants.