Recreation Facility Staff (January Start)

Banff Centre; Banff; On-site; CAD 26,000 - 37,000; Full time

Benefits offered by this job

Employee Assistance Program

Professional development

Staff cafeteria and restaurant-disount

Onsite fitness facility discount

Job summary

Banff Centre for Arts and Creativity is seeking Recreation Facility Staff to provide outstanding customer service at the reception and throughout the facility, starting January 2027. You will greet guests, process memberships and merchandise, assist with bookings, and produce member photo IDs.

You will enforce policies, oversee pool operations per AHS standards, assist with inventory and safety, and respond to emergencies to ensure a safe, welcoming environment for guests and staff.

Qualifications

• Certified Pool Operator certificate or willingness to obtain prior to starting
• Standard First Aid with CPR-C/AED and Oxygen Administration
• Post-Secondary Diploma
• 1-3 years' experience in a similar role
• Basic computer skills

Responsibilities

• Greet customers with high level of customer service
• Process and maintain accurate fitness membership records, merchandise sales as well as end-of day cash outs
• Assist with coordinating facility and program bookings and maintaining data entry records
• Produce photo ID cards for members, artists, faculty and staff
• Enforce facility policies and procedures, including cleaning and disinfecting procedures
• Perform pool operations tasks to AHS standards; water treatment, chemical balancing and related record keeping
• Respond to water contamination issues as needed
• Assist in accurate inventory of chemicals and cleaning supplies
• Administer emergency first aid, as required, to ensure the safety of all guests

Skills

Customer service

First aid knowledge

Basic computer skills

Education

Post-Secondary Diploma

Certified Pool Operator Certificate

Standard First Aid with CPR-C/AED

Job description

Recreation Facility Staff (January Start)

This position will begin in January 2027.

Banff Centre for Arts and Creativity aims to inspire everyone who attends our campus – artists, leaders, and thinkers – to unleash their creative potential.

We acknowledge, with deep respect and gratitude, our home on the side of Sacred Buffalo Guardian Mountain. In the spirit of respect and truth, we honour and acknowledge the Banff area, known as “Minhrpa” (translated in Stoney Nakoda as “the waterfalls”) and the Treaty 7 territory and oral practices of the Îyârhe Nakoda (Stoney Nakoda) – comprised of the Bearspaw, Chiniki, and Goodstoney Nations – as well as the Tsuut’ina First Nation and the Blackfoot Confederacy comprised of the Siksika, Piikani, Kainai. We acknowledge that this territory is home to the Shuswap Nations, Ktunaxa Nations, and Metis Nation of Alberta, Rockyview District 4. We acknowledge all Nations who live, work, and play here, help us steward this land, and honour and celebrate this place.

The Opportunity

TheSally Borden Fitness and Recreation Centreis looking for experiencedRecreation Facility Staff to provide exceptional customer-service at the reception desk and throughout the facility.

Specific Accountabilities

• Greet customers with high level of customer service
• Process and maintain accurate fitness membership records, merchandise sales as well as end-of day cash outs
• Assist with coordinating facility and program bookings and maintaining data entry records
• Produce photo ID cards for members, artists, faculty and staff
• Enforce facility policies and procedures, including cleaning and disinfecting procedures
• Perform pool operations tasks to AHS standards; water treatment, chemical balancing and related record keeping
• Respond to water contamination issues as needed
• Assist in accurate inventory of chemicals and cleaning supplies
• Administer emergency first aid, as required, to ensure the safety of all guests

Qualification and Educational Requirements

• Possess Certified Pool Operator Certificate or willingness to complete Certified Pool Operator course (successful candidates who do not possess certificate will need to complete Certified Pool Operator course prior to beginning employment, at Banff Centre's cost)
• Possess current Canadian qualifications for Standard First Aid with Level "C" CPR and AED, and Oxygen Administration
• Post-Secondary Diploma
• 1-3 years' experience in a similar role
• Basic computer skills

Special Requirements

• Due to the nature of the job, this position requires the candidate to be available to work a flexible, irregular schedule and weekends.
• There are specific clothing requirements for this position.
• Candidates must provide copies of all required qualifications before a final job offer can be made and must re-certify qualifications if they expire within 6 months of starting employment.
• A vulnerable sector check is required for this position

Employment Terms & Benefits

• In accordance with CUPE 4318, this is a unionized, hourly support staff position, subject to a 500 hour probationperiod.
• This position pays $23.15 per hour, working up to 37.5 hours per week on a rotating schedule. The weekly hours will vary based on business needs.
• Benefits of working at Banff Centre are:
  • Employee Assistance Program
  • Professional development
  • Staff cafeteria and restaurant discounts
  • Onsite fitness facility at a discounted rate – first month free for new staff!

Application Process

• Candidates offered a position with Banff Centre, in this capacity, will be required to obtain a criminal record check, and vulnerable sector check, verifying a clear record before a final job offer can be finalized.
• Visa Requirements: Candidates must be legally eligible to work in Canada. Banff Centre is unable to assist candidates in obtaining Canadian work authorization.