Security Services Agent

Calgary Convention; Calgary; On-site; CAD 45,000 - 60,000; Full time

Job summary

The Calgary TELUS Convention Centre is seeking full-time Security Services Agents to safeguard people and property across CTCC venues and events, monitor access, and support life-safety operations. You will coordinate incident responses, perform investigations, and maintain licenses and training while delivering professional, customer-focused security services.

Reporting to the Manager of Security Services and Team Lead, you will work rotational shifts, liaise with law enforcement and vendors,

Qualifications

• Be legally eligible to work in Canada.
• Be flexible to work a rotational shift including nights, weekends, and holidays.
• Possess a High School Diploma or equivalent.
• Possess a valid Government of Alberta Security Services license with no restrictions.
• Have a minimum of two years in security/incident-response.
• Maintain required training (First Aid Level C with AED; Alberta Basic Security Training).
• Maintain integrity, confidentiality, and a strong work ethic.
• Work well under pressure and multi-task.
• Knowledge of Windows 10 and Microsoft Office.
• Demonstrate excellence in customer service and communication.
• Ability to think critically, be resourceful, and troubleshoot.
• Ability to work in a team or independently.

Responsibilities

• Perform security operations for CTCC professionally and efficiently.
• Monitor, patrol, investigate, and protect people and property to deter or detect loss.
• Conduct investigations related to loss, damage, or security incidents.
• Conduct searches and apply appropriate security measures and control techniques.
• Apply authorized force and restraint within legal authority and policy.
• Comply with Security Services Acts, regulations, licensing, and reporting requirements.
• Provide outstanding customer service aligned with company standards.
• Complete duties per internal policies and procedures.
• Coordinate emergency response and incident command as needed.
• Liaise with external agencies, law enforcement, contractors, and staff.
• Maintain access control systems and issue/track access instruments.
• Coordinate event-related security requests and third-party services.
• Monitor alarms, access control, and surveillance systems.
• Maintain records, logs, and reports per regulatory and CTCC policies.
• Acquire and maintain required certifications and training; adhere to OH&S standards.
• Engage with clients and staff to ensure safety and security across venues.

Job description

The Calgary TELUS Convention Centre (CTCC)hosts conventions, tradeshows, and meetings for national, international, and local groups. We are currently looking to hire full-time Security Services Agents in our Security Services Department.

The mandate of Security Services is to deliver professional and results-oriented security services to the CTCC business units, visitors, and clients, including, but not limited to, life safety and emergency response.

Reporting to the Manager, Security Services and Team Lead, the Security Services Agent is responsible for maintaining the security and safety of people and property within and surrounding the CTCC, +15 connections, and for providing ancillary business and customer services to other staff members, clients, and the public.

Due to the dynamic nature of this position, a high level of critical-thinking skills is required to meet the standards of this position and adequately perform situational risk and event-related assessments, interact with a variety of clientele, and implement sound judgment in situations requiring the use of discretion.

Duties and Responsibilities

• Under guidance and direction from the Manager, Security Services and Team Lead, Security Services, perform security operations for the CTCC while functioning ethically, efficiently, effectively, and with the utmost professionalism.
• Monitor, investigate, patrol, and protect persons and/or property to deter or detect loss for persons, property, or premises under the care and control of the CTCC.
• Perform investigations pertaining to, but not limited to, loss of or damage to property, premises, and/or persons under the care and control of the CTCC.
• While operating within the legal authority and the policies/procedures of the CTCC, conduct searches of the person(s), personal property, or premises for the purpose of protection or loss prevention.
• While operating within the legal authority and the policies/procedures of the CTCC, utilize authorized methods of physical subject control, arrest, and defensive tactics to remove or restrain individuals demonstrating criminal conduct or active damage to property, premises, and/or persons under the care and control of the CTCC.
• Comply with legislation governing security and investigative services as defined in the Security Services and Investigators Act, the Security Services and Investigators Regulations, and the Security Services and Investigators Act Ministerial Regulations, including but not limited to maintaining license status, training qualifications, authorized equipment, reporting requirements, complaint processes and Code of Conduct.
• Demonstrate an understanding of customer requirements and provide outstanding quality of service in accordance with company and industry standards.
• Complete assigned duties in accordance with internal policies and procedures.
• Facilitate response to emergency operations and incident response, including assuming the role of Incident Commander in a traditional Incident Command System setting.
• Establish and maintain relations with external agencies, including neighbouring properties, local law enforcement, and municipal agencies.
• Maintain access control by managing access control systems, including but not limited to creating, issuing, and tracking instruments of access control (cards, locks, keys).
• Coordinate and complete event-related security requests and work orders as required.
• Facilitate and coordinate third-party contracted security services, medical services and pay duty officer requirements as required.
• Monitor alarm systems, access control, and surveillance system.
• Complete and maintain records, logs, reports, inventories, and other documentation in compliance with regulatory authorities and CTCC policies and procedures.
• Acquire and maintain adequate certification or training as required.
• Adhere to CTCC and Occupational Health & Safety regulations and performance standards.
• Liaise with clients, contractors, service providers, employees, and other stakeholders.
• Undertake other duties and projects as required.

Requirements

To be considered for the listed position of Security Services Agent, all applicants must:

• Be legally eligible to work in Canada
• Be flexible to work a rotational shift under an Averaging Arrangement - including nights, weekends, and holidays as required.
• Possess a High School Diploma or equivalent.
• Possess and maintain a valid Government of Alberta Security Services license with no restrictions defined by the Security Services and Investigators Act & Regulations.
• Possess a minimum of two (2) years of experience in a security and incident-response-related field.
• Possess and maintain training requirements including, but not limited to, the following:
  • First Aid (Standard Level C with AED or equivalent).
  • Alberta Basic Security Training or equivalent.
• Maintain a strong sense of personal integrity, confidentiality, and a consistent work ethic.
• Work well under pressure with the ability to multi-task and manage time effectively.
• Possess average technological skills and knowledge including, but not limited to, the following:
  • Windows 10 OS
  • Microsoft Office Suite (Word, Excel, Outlook)
• Display an exceptional level of excellence, professionalism, and pride in customer service.
• Maintain strong interpersonal, conflict resolution, and verbal/written communication skills
• Possess an aptitude for critical thinking, resourcefulness, and troubleshooting.
• Be able to work in a team environment and/or independently as required.

Assets

• Post-secondary (degree, diploma, or certificate) in a related field.
• Solicitor General certified use-of-force training (HFRG or equivalent);
• Incident Command System (ICS) training (100 or 200)
• Verbal de-escalation and/or tactical communications training.
• Working knowledge of OH&S regulations and risk assessment analysis.
• Experience in a hospitality and/or high-level customer service environment.
• Previous experience or knowledge of access control, CCTV, and report writing systems.
• Previous experience with building life safety systems.

Physical Requirements

• Standing on feet for long periods of time.
• Physically fit to have the ability to lift heavy weight, walk in excess of 10 KM per shift, execute subject control, and execute defensive tactics.
• Comfortable working at heights.
• To be able to monitor video monitors and perform computer-related tasks.
• To be able to discern colours.

Core Company Success Traits

The Calgary TELUS Convention Centre:

• Is Calgary’s meeting place, bringing the community together in a central hub to connect, learn, innovate, celebrate, support and grow.
• Connects Calgary with the global community, leveraging our assets to create opportunities that impact the lives of Calgarians and Canadians.
• Takes pride in our city and in delivering Calgary’s message of hospitality, prosperity and enlightened growth to countless visitors.
• Is honoured to promote Calgary to the world and to host hundreds of events each year.
• Is responsible for promoting Calgary by working with partners to build Calgary’s reputation as the destination of choice.
• Is committed to providing a productive, comfortable, sustainable environment to our guests and employees.

The Convention Centre offers a comprehensive salary and benefits program that includes life and dependent life insurance, short and long-term disability, health, and dental benefits, travel medical emergency insurance, flexible spending account, employee assistance program, pension plan, flex and bonus hours, wellness programs, educational opportunities, and access to a fitness center.