Security Services Agent

Banff Centre for Arts and Creativity; Banff; On-site; CAD 24,000 - 35,000; Full time

Benefits offered by this job

Employee Assistance Program

Professional development

Staff cafeteria and restaurant</li>

Onsite fitness facility discounts

Job summary

Banff Centre for Arts and Creativity seeks an experienced Security Services Agent to provide a safe, secure environment for staff, participants and visitors. Responsibilities include patrols, incident reporting, and coordinating safety measures across campus.

The role requires ABST licensing, First Aid/CPR, a valid Alberta driver’s license, and strong interpersonal and written communication skills. Flexible hours and weekend shifts are included.

Qualifications

• Completion of Alberta Basic Security Training (ABST) and licensing is required.
• Current certificates for Standard First Aid, CPR/AED Level C, and fire prevention/training are required.
• Valid Alberta driver’s license or international equivalent.
• Experience dealing with the public in a service-oriented environment.

Responsibilities

• Patrol Banff Centre campus by vehicle or on foot, interior and exterior areas.
• Respond to incidents, emergencies, and prepare required reports.
• Assist in investigations under applicable law and Banff Centre policy breaches.
• Provide Safe Walk escorts to staff, participants, and visitors.
• Operate security for special events and monitor alarm/CCTV systems.

Skills

Interpersonal skills

Communication skills

Discretion

Problem solving

Education

ABST & licensing

First Aid/CPR

Driver's license (Alberta or international)

Security experience in public service

Tools

MS Office

Job description

Banff Centre for Arts and Creativity aims to inspire everyone who attends our campus – artists, leaders, and thinkers – to unleash their creative potential.

We acknowledge, with deep respect and gratitude, our home on the side of Sacred Buffalo Guardian Mountain. In the spirit of respect and truth, we honour and acknowledge the Banff area, known as “Minhrpa” (translated in Stoney Nakoda as “the waterfalls”) and the Treaty 7 territory and oral practices of the Îyârhe Nakoda (Stoney Nakoda) – comprised of the Bearspaw, Chiniki, and Goodstoney Nation – as well as the Tsuut’ina First Nation and the Blackfoot Confederacy comprised of the Siksika, Piikani, Kainai. We acknowledge that this territory is home to the Shuswap Nations, Ktunaxa Nations, and Metis Nation of Alberta, Rockyview District 4. We acknowledge all Nations who live, work, and play here, help us steward this land, and honour and celebrate this place.

The Opportunity

Banff Centre is looking for an experienced Security Services Agent to provide a safe, secure, and hassle-free environment for all Banff Centre staff, participants, and visitors. Responsible and customer-service minded, our Security Services Agents perform patrol duties for the purpose of general law enforcement and risk management; manage parking and traffic; as well as provide physical security for all Banff Centre buildings and property.

Specific Accountabilities

• Patrol Banff Centre campus, including both exterior grounds and building interiors, either by vehicle or by foot
• Remain alert to the physical environment, arranging for the removal of any safety hazards discovered during patrol
• Respond to and deal with all reported incidents and emergency situations and prepare and submit reports on the actions required
• Assist in investigations under any Criminal Code or Provincial or Federal Statute offence
• Assist in investigating breaches of any related Banff Centre policy
• Conduct interviews to probe and obtain accurate facts
• Provide “Safe Walk” escort to staff (including cashiers and box office personnel), participants, and visitors
• Provide security services for Banff Centre special events
• Monitor alarm and closed-circuit camera systems and respond to alarms
• Provide assistance to other departments as needed to ensure a safe and hassle-free environment

Qualification and Educational Requirements

• Completion of Alberta Basic Security Training (ABST) and licensing under the Alberta Security Agent and Investigators Act, or proof of enrollment, is required
• Current certificates for Standard First Aid, CPR/AED Level C, and fire prevention/training programs
• A valid Alberta driver's license or international equivalent
• Previous security background or experience in dealing with the public in a service-oriented environment
• Knowledge of civil/criminal laws with respect to certain property offences, disorderly conduct, trespassing, etc.
• Comfortable working knowledge of MS Office software
• Physical and mental ability to conduct lengthy patrols of multi-storied buildings and extensive grounds via foot or by vehicle
• Demonstrates excellent interpersonal, organizational, and oral and written communication skills
• Responds to contentious or highly-sensitive issues with discretion and effectively deals with confidential matters
• Recognizes and demonstrates the need for initiative in dealing with and resolving problems

Special Requirements

• Due to the nature of the job, this position requires the candidate to be available to work a flexible, irregular schedule and weekends. Overnight shifts on a monthly rotation are required.

Employment Terms & Benefits

• In accordance with CUPE 4318, this is a unionized, hourly support staff position, subject to a 500-hour probationary period.
• This position pays up to to $21.51 per hour, working up to 40 hours per week on a rotating schedule.
• Benefits of working at Banff Centre are:
• Employee Assistance Program
• Professional development
• Staff cafeteria and restaurant discounts
• Onsite fitness facility at a discounted rate - first month free for new staff!

Application Process

• Candidates offered a position with Banff Centre, in this capacity, will be required to obtain a criminal record check verifying a clear record before a final job offer can be finalized.
• Visa requirements: Candidates must be legally eligible to work in Canada. Banff Centre is unable to assist candidates in obtaining Canadian work authorization.

Commitment to Diversity

Banff Centre for Arts and Creativity is committed to creating an equitable, diverse, and inclusive campus for students, faculty, staff and visitors. Guided by our values, Banff Centre is rooted in Alberta with provincial, national and global impact. Our strength arises from inclusion; the diversity of people, ideas, perspectives, and cultural backgrounds in our work and team. We encourage women; First Nations, Métis and Inuit persons; members of visible minority groups; persons with disabilities; persons of any sexual orientation or gender identity and expression to apply.

Privacy Statement

Banff Centre is a public body pursuant to the Protection of Privacy Act (Alberta) (“POPA”) and the Access to Information Act (“ATIA”). All of your personal information collected by Banff Centre, including personal information collected through third-party contractors or platforms, in relation to the creation of your candidate profile and submission of a job application, is collected pursuant to section 4(c) of POPA for the purpose of administering your candidate profile, evaluating your eligibility for a position(s) at Banff Centre, and communicating with you about your application. Your personal information may be disclosed, as required, pursuant to ATIA or other applicable law, to satisfy reporting requirements, or for statistical, funding, planning or research purposes. If you have any questions about the collection, use or protection of this information, please contact the Privacy Coordinator at [e-mail], 107 Tunnel Mountain Drive, Box 1200, Banff Alberta, T1L 1H5, 403.762.6100.