Fire Service Technician III

Alloy Enterprises; Ottawa; On-site; CAD 60,000 - 85,000; Full time

Benefits offered by this job

Competitive Pay

Signing Bonus up to $2,500

Relocation Assistance

Benefits Package

Job summary

Johnson Controls is seeking skilled Installation and Service Technicians to help keep fire alarm and security systems reliable for customers across Canada. The role involves troubleshooting, programming, and servicing installed panels and components with a strong emphasis on safety and customer service.

You will join a team that values collaboration, safety, and ongoing training to stay at the forefront of building protection technologies.

Qualifications

• High school diploma or equivalent.
• Valid CFAA Certification.
• Tech Savvy with computer basics.
• Strong written and verbal communication skills.
• Experience with fire alarm systems and vendors is a plus.

Responsibilities

• Troubleshoot and repair installed systems including panel programming and device replacement.
• Organize and apply technical resources and information to tasks.
• Maintain documentation of activity and productivity.
• On-call and after-hours work may be required.
• Collaborate with customers to provide excellent service.

Skills

Tech Savy

Written and verbal communication

Customer service

Education

High school diploma or equivalent

CFAA Certification

Tools

Microsoft Word

Excel

Outlook

Job description

Be part of the future! Let’s Build a better Tomorrow Together!

We are one team, dedicated to working together to create the purposeful solutions that propel the world forward. We hope you will join our diverse team of top people – you bring your talent, and we’ll give you the space and opportunities to grow and succeed. We are passionate about making a difference!

What we offer

• Competitive Pay
• Signing Bonus up to $2,500
• Extensive Training with Best-in-Industry Resources

• Career Advancement Opportunities across Business and Geographies
• Comprehensive Benefits Package including Retirement Savings Plan, Pension, Extended Health Care, Dental
• Relocation Assistance
• Refer-A-Friend Bonuses

• Encouraging, supportive, and collaborative team environment
• Dedication to safety through our Zero Harm policy

What you will do:

As the leader in the fire protection and security industry, we've been keeping buildings safe for decades. But we're always looking for ways to do more. And as we look to make our systems and technologies more connected, it's vital that we have dedicated Installation and Service Technicians on hand to make sure our solutions are always at their best.

This is your opportunity to make a contribution to the world around you, to add real value to our customers, and to help us deliver solutions that will have a lasting impact.

Our extensive training program includes on the job training online courses and instructor led certification courses by manufacturer.

How you will do it:

• This skilled position involves troubling shooting and repairing installed systems. Including panel repair/reprogram, device replacement/repair, resolving low voltage circuit troubles and system testing.
• Organize and effectively apply technical resources, information, material, and support to assure efficient execution of all assigned tasks.
• Candidate must possess excellent written/verbal communication and outstanding customer service skills.
• Position involves the programming of fire alarm, security, and access control system panels.
• Complete and submit all required task-related, activity, productivity, and other documentation in a timely manner.
• On call and after-hours work required on occasion at customer need.

What we look for: Required

• High school diploma or equivalent required.
• Possess valid CFAA Certification.
• Tech Savy
• Minimum of 2 years’ experience with fire alarm, with various vendors (ex. Notifier, Chubbs Edwards, Siemens, Mircom, Simplex)
• A good working knowledge of computers is necessary. Microsoft office Word, Excel and Outlook.
• Ability to follow verbal and written instructions as well as completing reports.
• Capable of performing physical labor to include carrying and moving equipment and tools up to 25 lbs. Able to work in unusual and sometimes difficult position such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc
• Ability to work flexible hours including weekends to meet customer requirements.
• Overnight travel may be required. Demonstrate a high level of customer service.
• Maintain truck inventory to ensure timely response to customer needs.
• Ability to adhere to, implement, and follow safety guide‑ lines and procedures at all times.
• Strong organizational skills, positive attitude, and an ability to learn quickly.
• Possess a valid driver’s license and driving record that meets company requirements.
• Retain any licenses that are required by National, City and Local codes.
• Ability to work individually and also in a group setting.

Preferred

• Ability to interpret blueprints, diagrams and specifications.
• Bilingual French and English

We believe in doing well by doing good and hold ourselves accountable to make the world a better place through the solutions we provide, our engagement in society, and the way we do business. We believe that diversity and inclusion matter and make a difference. By embracing its true value and appreciating various perspectives, we strive to be one of the most desirable places to work. Johnson Controls listed in Forbes Best Employers for Diversity

Johnson Controls and each of its Canadian subsidiaries are committed to providing reasonable accommodations to applicants, candidates and employees with disabilities, in accordance with applicable human rights legislation and, in Ontario, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). When requested, accommodations will be provided throughout all stages of the recruitment and selection process. To request an accommodation please contact us. Information you provide relating to accommodation measures will be handled confidentially. A copy of Johnson Controls’ applicable AODA policies are available on our website www.johnsoncontrols.com for your reference, and can be made available in accessible formats upon request