Security Operations Support Officer

Source Security & Investigations, Inc; Mississauga; On-site; CAD 29,000 - 30,000; Full time

Benefits offered by this job

Health and dental benefits

Paid training and development programs

Career growth opportunities

Job summary

Allied Universal is seeking a Security Operations Support Officer (OSO) in Mississauga, ON. The role focuses on administering security badge requests, provisioning access, and maintaining service levels across multiple sites.

The OSO will ensure timely badge provisioning within 48 hours, manage inventory, and uphold professional communications with Business Units, Contractors and Vendors across Canada. A high school diploma is required and a full-time schedule is offered.

Qualifications

• Proficient with access control systems and related software.
• Accurate data handling and documentation skills.
• Strong communication and time-management abilities.
• Flexible, proactive, and able to adapt to shifting priorities.
• Eligible to work in Canada for full-time shifts.

Responsibilities

• Administer high volume physical security access badge requests for multiple sites.
• Provision and manage access badges, inventory and related documentation.
• Maintain customer service standards and resolve issues promptly.
• Collaborate with internal/external partners and respond to inquiries.
• Assist in HR Delta reports, cancellations and ACMS updates.
• Track supplies and support team with badge printing needs.

Skills

PSAS access control systems

Computer skills

Customer Service

Time Management

Effective Communication

Education

High School Diploma or equivalent

Tools

CCURE 9000

Honeywell System

Job description

Company Overview:

We are North America's leading security and facility services provider with approximately 300,000 service personnel. At Allied Universal(R), we pride ourselves on fostering a promote from within culture. There are countless examples of individuals who began their career as Security Professionals and today hold positions on our senior leadership team. We offer medical, dental and vision coverage, life insurance, employee assistance programs, company discounts, perks and more for most full-time positions!

Start your phenomenal career with Allied Universal today!

Allied Universal is seeking Security Operations Support Officer (OSO) in Mississauga, ON.

Job Title:

Security Operations Support Officer (OSO)

Type:

Full Time

Location:

Mississauga, ON

Payrate:

$21.00/hour to $22.01/hour

Schedule:

Sunday 2100-0900, Monday 2200-1000, Friday 1000-1800, Saturday 0800-2000
-and-
Sunday 0800-2000, Tuesday & Wednesday 2200-0900, Thursday 2300-0900

Overview:

Allied Universal is currently seeking a skilled and detail-oriented Security Operations Support Officer (OSO) Security Professional to join our team. The ideal candidate will be responsible for administering a high volume of physical security access badge requests and ensuring timely, accurate, and professional service. The OSO will manage badge provisioning, inventory, and access-related concerns across multiple sites, all while maintaining a high level of customer service and operational efficiency. If you are organized, proactive, and thrive in a multi-tasking environment, we would love to hear from you.

Key Responsibilities:

• The Operations Support Officer (OSO) will be responsible for administering high volume of physical security access badge requests (ex: provisions new, replacement badges and other types of access requests) from Business Units, Contractors and Vendors from various sites across Canada.
• Provisions access badges within 48 hours of the initial request.
• Manage efficiently in a multi-tasked environment and ensure deadlines are met.
• Apply appropriate due diligence ensuring accuracy in preparing and promptly completing all required documentations.
• Assists in Photo Lab with lunch/break coverages and other areas in which they need further support
• Ensures the optimal level of customer service and professionalism is always provided.
• Maintains strong relationships with internal and external partners and peers as necessary, including responding to questions or concerns.
• Inventory management and procurement of all new access badges and printer supplies.
• Investigates, resolves access issues/concerns and manages escalations in a timely and professional manner.
• Tracks and orders supplies for PSAS team (e.g. card printer supplies, etc.)
• Provisions HR Delta reports on a daily basis (contains lists of individuals who have left the client's site); cancelling employees/contractors physical access from the access control systems and communicates with all corporate base building locations to confirm cancellations on their own ACMS.

Requirements:

• Maintain proficiency with software applications/programs and/or department specific systems as required (e.g. Honeywell System, CCURE 9000, etc).
• Provide accurate, organized and efficient administrative support; collect and track data, research information, create and maintain files, and perform other administrative assignments as required.
• Prioritize and manage own workflow to ensure quality and efficiency (i.e. meet deadlines; be flexible in adjusting to changing work priorities).
• Efficiently manage expectations/concerns through strong communication skills, both verbal and written.
• Ensure accuracy and attention to detail.
• Take initiative to identify and recommend improvements in own job function, investigate issues requiring resolution.
• Meet changing business needs with flexibility.
• Identify, suggest and actively participate in process improvements.
• Be highly organized, able to manage multiple tasks under tight timeframes, and a self-starter who is able to work both independently and function well within a team.
• Participate fully as a member of the team and contribute to a positive work environment.
• Be an effective team player and flexible in adjusting to changing work priorities.
• Support the team by continuously developing knowledge in own area.
• Support a positive work environment that promotes customer service.
• Participate in knowledge transfer within the team.
• High school diploma or equivalent/GED or equivalent work experience.
• Eligible to work in Canada for 40 hours a week, due to shift requirements.

Qualification/Skills/Experience:

• Knowledge of PSAS access control systems (CCURE 9000, Honeywell System) considered an asset, but not essential
• Computer skills
• Customer Service
• Time Management
• Effective Communication

Benefits:

• Opportunities for career growth and advancement.
• Comprehensive health and dental benefits
• Paid training and development programs.

Disclaimer:

As part of our standard hiring process, all candidates being considered for employment with Allied Universal are required to undergo a background check. This background check may include, but is not limited to, criminal history, employment verification, education verification, and professional references.

Allied Universal® is an inclusive and equitable employer, encouraging applications from qualified women and men including persons with disabilities, members of visible minorities, and Aboriginal persons.