Security Officer (Part Time)

Park Hyatt; Toronto; On-site; CAD 36,000 - 43,000; Full time

Benefits offered by this job

Complimentary meals during shift

Complimentary hotel nights/discounts

Tuition reimbursement

Great Place to Work Certification

Job summary

Park Hyatt Toronto is seeking a Security Officer to help maintain a safe, secure, and welcoming environment for guests and colleagues. You will enforce safety protocols, respond to emergencies, and uphold Forbes 5-Star service standards across the property.

You will rotate between Writers’ Room security and lobby security duties, with a focus on discretion, professionalism, and guest satisfaction in a luxury setting.

Qualifications

• Excellent verbal and written communication skills.
• Ability to remain calm, composed, and effective in high-pressure situations.
• Proficiency in basic computer applications and incident reporting systems.
• Previous experience in hospitality security or a similar customer-facing role is preferred.
• Valid Ontario Security Guard License is required.

Responsibilities

• Respond promptly and professionally to guest and colleague emergencies and incidents.
• Complete thorough and accurate incident reports and assist with follow-up investigations.
• Provide basic first aid and coordinate emergency response as required.
• Monitor all areas of the property through regular patrols and surveillance systems.
• Manage security arrangements for VIP guests and high-profile arrivals.
• Develop and maintain safety and security procedures in line with hotel standards.
• Support the training and communication of emergency procedures to all departments.
• Participate in risk and safety audits and follow up on required improvements.
• Act as an ambassador of Forbes 5-Star service in all guest and colleague interactions.
• Collaborate with various departments to enhance the overall guest experience.
• Maintain the highest levels of confidentiality, discretion, and professionalism.
• Perform Writers’ Room security duties as assigned.
• Perform lobby security duties as assigned.

Skills

Communication

Customer service

Crisis management

Education

Ontario Security Guard License

First Aid/CPR certification

Job description

Summary

Do you want to make a difference in the lives of those around you, be part of something bigger, and love where you work?

Organization- Park Hyatt Toronto

Do you want to make a difference in the lives of those around you, be part of something bigger, and love where you work? Join a community that values respect, integrity, inclusion, empathy, experimentation, and well-being. At Hyatt, diversity, equity, and inclusion are at the core of our purpose: to care for people so they can be their best. Located in the heart of Yorkville, Park Hyatt Toronto offers sophisticated luxury, exceptional culinary experiences, and intuitive service in one of the city's most iconic destinations. With striking architecture, thoughtfully designed spaces, and a commitment to personalized hospitality, we create memorable experiences for our guests while providing meaningful opportunities for our colleagues to grow and thrive.

Why should you work at the Park Hyatt Toronto?

• Complimentary meal during shift
• Complimentary hotel nights and discounts at Hyatt properties around the world
• Tuition reimbursement program
• 2023, 2024 and 2025 Great Place to Work Certified

Summary

About the Role – Security Officer

Hourly Rate: $27.58

As a Security Officer at Park Hyatt Toronto, you will play a key role in maintaining a safe, secure, and welcoming environment for our guests and colleagues. You will be responsible for executing the hotel’s safety protocols, responding to emergencies, and upholding the highest standards of service in alignment with our commitment to Forbes 5-Star excellence.

This role requires a proactive approach, exceptional attention to detail, and the ability to provide discreet and professional service at all times. You will serve as a visible and reassuring presence throughout the property, ensuring a secure atmosphere while delivering the warm, thoughtful hospitality that defines Park Hyatt Toronto.

The position will generally include three days assigned to Writers’ Room security duties and two days assigned to lobby security duties, based on operational requirements.

Some of the responsibilities include:

• Respond promptly and professionally to guest and colleague emergencies and incidents.
• Complete thorough and accurate incident reports and assist with follow-up investigations.
• Provide basic first aid and coordinate emergency response as required.
• Monitor all areas of the property through regular patrols and surveillance systems.
• Manage security arrangements for VIP guests and high-profile arrivals.
• Develop and maintain safety and security procedures in line with hotel standards.
• Support the training and communication of emergency procedures to all departments.
• Participate in risk and safety audits and follow up on required improvements.
• Act as an ambassador of Forbes 5-Star service in all guest and colleague interactions.
• Collaborate with various departments to enhance the overall guest experience.
• Maintain the highest levels of confidentiality, discretion, and professionalism.
• Perform Writers’ Room security duties as assigned.
• Perform lobby security duties as assigned.

Qualifications

• A genuine desire to care for others and support a luxury service environment.
• Excellent verbal and written communication skills.
• Ability to remain calm, composed, and effective in high-pressure situations.
• Physically able to stand and walk for extended periods.
• Ability to work a flexible schedule, including weekends and holidays.
• Proficiency in basic computer applications and incident reporting systems.
• Previous experience in hospitality security or a similar customer-facing role is preferred.
• Valid Ontario Security Guard License is required.
• First Aid/CPR certification is considered an asset.

All Candidates must be in possession of identification proving authorization to work in Canada. This Position does not offer sponsorship of Work Visas. Resumes submitted that cannot fulfill these requirements will not be considered.

Park Hyatt Toronto is dedicated to offering employment accommodation in compliance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for a job opportunity, please inform the Human Resources department if you require accommodations.