Security Officer

Prairie Mountain Health; Brandon; On-site; CAD 36,000 - 48,000; Full time

Job summary

Prairie Mountain Health seeks a licensed Security Officer to protect life and property within its health facilities. The role requires radio proficiency, a Manitoba Class 5 license, and the ability to work independently in a high-stress environment.

Candidates should demonstrate knowledge of issues affecting vulnerable populations, healthcare resources, and strong communication. The position involves de-escalation, crisis intervention, and collaboration with interdisciplinary teams.

Qualifications

• Grade 12 education (MB Standards).
• Eligible for and maintains licensure to practice as a Security Officer (Guard) in Manitoba.
• Proficiency with hand held radios or radio communications devices.
• Manitoba Class 5 Driver's Licence and access to a personal vehicle for service within PMH.
• Proficiency with Microsoft programs (Outlook, Word, Excel, Access and PowerPoint) and IT applications.
• Ability to work independently in high-stress environments with sound judgment.
• Knowledge of issues affecting vulnerable populations (homelessness, addictions, harm reduction, crime prevention).
• Ability to support clients through knowledge of healthcare and community resources.
• Maintains physical abilities to perform duties including walking, standing, running, or restraint as required.
• Demonstrated organizational, problem solving, and decision-making skills.
• Flexibility to adapt techniques in a changing environment.
• Knowledge and competence of skills related to the position.
• Strong communication skills and confidentiality respect.
• Ability to work with culturally diverse populations and teams.

Responsibilities

• Maintains a physical presence within the health facility to protect life and property.
• Coordinate with law enforcement for law and order at PMH sites as needed.
• Cooperate with staff to maintain harmonious working relationships across Prairie Mountain Health.
• Respond to situations that threaten safety or security at PMH sites.
• De-escalate hostile or aggressive situations in line with training and crisis intervention.
• Provide training and orientation to security personnel as directed.
• Respond to emergencies and support incident command or act as Site Incident Command when required.
• Evict unauthorized persons professionally, coordinating with clinical staff and authorities when needed.
• Report unsafe equipment or infrastructure to management; address parking and signage when necessary.
• Monitor CCTV and access control systems and support security plans.
• Conduct interior and exterior patrols and report deficiencies or damages.
• Perform other duties as assigned.

Skills

Radio proficiency

Security licensure

Driver's license

Microsoft Office

Work independently

Vulnerable populations knowledge

Healthcare resources knowledge

Public safety knowledge

Conflict de-escalation

Communication skills

Confidentiality

Cultural sensitivity

Team collaboration

Physical fitness

Education

Grade 12 education (MB Standards)

Tools

Outlook

Word

Excel

Access

PowerPoint

Job description

• Eligible for and maintains licensure to practice as a Security Officer (Guard) in the province of Manitoba
• Proficiency with hand held radios or radio communications devices
• Province of Manitoba Class 5 Drivers Licence and access to a personal vehicle to provide service within Prairie Mountain Health
• Proficiency with Microsoft programs (Outlook, Word, Excel, Access and PowerPoint), as well as Internet applications and other Information Technology
• Ability to display professional and sound judgment and decision-making skills, including the ability to work alone or without direct supervision in a high stress environment
• Maintain working knowledge of issues in supporting vulnerable populations, such as but not limited to, homelessness, vulnerable persons, addictions, HARM Reduction, crime prevention and public safety
• Ability to support clients through knowledge and communication of healthcare and community resources
• Maintains physical abilities necessary to carry out duties of the position which may include but is not limited to walking, standing, running or support physical intervention to restrain and or evict aggressive individuals as required
• Demonstrated organizational skills, and the ability to work independently
• Demonstrated problem solving and decision making skills
• Demonstrated flexibility to facilitate changes in techniques and procedures in a changing environment
• Demonstrated knowledge and competence of skills and concepts related to the position
• Demonstrated communication skills
• Ability to respect and promote confidentiality
• Ability to perform the duties of the position on a regular basis
• Ability to respect and promote a culturally diverse population
• Ability to work effectively and maintain positive working relationships with co-workers, clients and within interdisciplinary team

Qualifications

• Grade 12 education (MB Standards)
• Eligible for and maintains licensure to practice as a Security Officer (Guard) in the province of Manitoba
• Proficiency with hand held radios or radio communications devices
• Province of Manitoba Class 5 Drivers Licence and access to a personal vehicle to provide service within Prairie Mountain Health
• Proficiency with Microsoft programs (Outlook, Word, Excel, Access and PowerPoint), as well as Internet applications and other Information Technology
• Ability to display professional and sound judgment and decision-making skills, including the ability to work alone or without direct supervision in a high stress environment
• Maintain working knowledge of issues in supporting vulnerable populations, such as but not limited to, homelessness, vulnerable persons, addictions, HARM Reduction, crime prevention and public safety
• Ability to support clients through knowledge and communication of healthcare and community resources
• Maintains physical abilities necessary to carry out duties of the position which may include but is not limited to walking, standing, running or support physical intervention to restrain and or evict aggressive individuals as required
• Demonstrated organizational skills, and the ability to work independently
• Demonstrated problem solving and decision making skills
• Demonstrated flexibility to facilitate changes in techniques and procedures in a changing environment
• Demonstrated knowledge and competence of skills and concepts related to the position
• Demonstrated communication skills
• Ability to respect and promote confidentiality
• Ability to perform the duties of the position on a regular basis
• Ability to respect and promote a culturally diverse population
• Ability to work effectively and maintain positive working relationships with co-workers, clients and within interdisciplinary team

Position Summary

The Security Officers are healthcare employees who are licensed Security Guards as per the Private Investigators and Security Guards Act. Security Officers provide a safe, comfortable and supportive environment for all clients, staff and visitors by encouraging reliability, effectiveness and efficiency in the operation of the Security Services department.

Responsibilities

Overview

• Maintains a physical presence within the health facility to provide for the protection of life and property.
• Maintenance of law and order in coordination with law enforcement or other agencies as necessary at PMH owned or operated sites.
• Cooperates with all other staff to produce a harmonious working relationship throughout Prairie Mountain Health.
• Provides response to situations that may pose a threat to the safety or security of persons in or around PMH designated sites or properties.
• De-escalates or attempts resolution of direct hostile/aggressive situaitons in conformance with training designation, and required knowledge of crisis intervention/conflict resolution or other personal and public safety techniques, or as stipulated in regional policy and procedures.
• Supports and provides training and orientation to security personnel as directed.
• Responds to all emergency situations and supports the direction of the incident commander to assist in response or event management; or may as required act as the Site Incident Command until relieved in an emergency situation. Provides direct support for response to fire safety, evacuation or any other emergency codes as required.
• Evicts non-authorized person in a professional and sensitive manner. Coordinating with clinical providers as necessary and contacts police should situations dictate.
• Completes necessary notification to manager or supervisor when identifies defective or broken, unsafe equipment or infrastructure while performing the duties of the protection officer. This may include damage to parking lot resources, signage, grounds, CCTV equipment failure, door failure or unsafe surfaces.
• As required, ensures visitor and staff parking infrastructure are maintained and operable as per operational need. Completes parking enforcement as per policy and municipal bylaws.
• Monitors and works with CCTV, Card Access or other related security systems and controls or support plans as required.
• Provides for interior and exterior grounds patrols and responses. Reports deficiencies or damages to property, signage, lighting, vehicles or equipment.
• Other duties as assigned