Security Guard, Safety

University of Ottawa; Ottawa; On-site; CAD 66,000 - 85,000; Full time

Job summary

The University of Ottawa is seeking a Security Guard for the Safety role, responsible for ensuring safety on campus and providing exceptional customer service. The ideal candidate will hold an Ontario Security Guard License, be bilingual in French and English, and possess strong interpersonal skills. This full-time position requires a commitment to maintaining a safe and welcoming environment for all campus community members.

Qualifications

• Must hold an Ontario Security Guard License.
• Bilingual in French and English at intermediate or advanced level.
• Experience in customer service and conflict situations.

Responsibilities

• Patrol grounds and buildings to ensure safety.
• Provide support to persons experiencing mental health crises.
• Liaise with community and law enforcement.

Skills

Customer Service

Communication

Problem-Solving

Interpersonal Skills

Education

Ontario Security Guard License

First Aid, CPR, and Oxygen Administration

Bilingualism in French and English

Job description

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Job Type: Employee

Duration in Months (for fixed-term jobs): 9

Job Family: Security, Protection and Transportation

# of Open Positions: 1

Faculty/Service - Department: Team Coordinator, Security Division

Campus: Main Campus

Union Affiliation: OPSEU

Date Posted: May 15, 2025

Applications must be received BEFORE: [Insert deadline if available]

Hours per week: 40

Salary Grade: OPSEU Grade 7 Security Agent

Salary Range: $66,498.00 - $84,660.00

About the Protection Service: Our mission is to enhance security, develop alternative modes of transportation, ensure respect for the rights of the university community, and protect the assets of the University and its community.

Position Purpose: Reporting to the Team Coordinator, Security Division, you will deliver a consistent and superior level of customer service to students, faculty, and staff by actively seeking out opportunities to provide assistance and support. To ensure that campus rules and standards are observed by maintaining a highly visible and reassuring presence through your assigned patrol and post duties. To act as a community liaison and help to maintain a visibly safe and welcoming Campus environment. The successful candidate must be able to work nights and evenings, including weekends.

This competition will be used to fill two full-time contract positions (one 10-month and one 12-month term), as well as any possible upcoming contractual vacancies.

As a Security Guard, Campus Community Protection, you will:

• Ensure the safety and protection of individuals and University property by patrolling grounds and buildings.
• Interact with and provide initial support to persons experiencing mental health crises.
• Liaise with community and law enforcement partners to solve recurring issues.
• Build strong relationships with students, teachers, and support staff.
• Prevent and detect security hazards and enforce both criminal and provincial statutes, as well as city bylaws and University regulations.
• Perform preliminary and follow-up investigations, draft notes, and complete reports detailing observations and information received.
• At the request of the on-duty Team Coordinator, help train and evaluate new employees.

What you will bring:

• Exceptional customer service skills
• Great communication skills in both official languages (will be tested).
• Experience working with the general public.
• Experience working with the public in conflict situations.
• Sound knowledge and experience using computer systems and software such as Windows, word processing, databases, email, and Internet.
• Keen ability to work in a team.
• Effective interpersonal communication skills and a commitment to working in a team-based environment with a focus on continuous improvement and quality customer service.

You must have:

• Ontario Security Guard License
• First Aid, CPR, and Oxygen administration
• A valid Ontario driver’s license with Abstract and Police check clearance.
• Bilingualism – French and English (spoken and written); to be considered for this position, candidates must be rated at the intermediate or advanced proficiency level for both oral comprehension and reading comprehension in their second official language. The rating is determined by a proficiency test designed by the Official Languages and Bilingualism Institute.

Considered an asset:

• Holding both Security Guard License and Private Investigator License.
• Knowledge of the Use of Force Continuum and Non-Violent Crisis Intervention Training.
• Smart Serve Certification
• Knowledge of security practices, terminology, and understanding of relevant regulations.
• Strong problem-solving skills and the ability to multi-task and work with multiple individuals simultaneously.

Key Competencies at uOttawa:

Here are the required competencies for all our employees at uOttawa:

• Planning: Organize in time a series of actions or events to realize an objective or a project. Plan and organize own work and priorities in regular daily activities.
• Initiative: Demonstrate creativity and initiative to suggest improvements and encourage positive results. Be proactive and self-starting. Show availability and willingness to go above and beyond whenever possible.
• Client Service Orientation: Help or serve others to meet their needs. This implies anticipating and identifying the needs of internal and external clients and finding solutions to meet them.
• Teamwork and Cooperation: Cooperate and work well with other team members to reach common goals. Accept and give constructive feedback. Adjust own behavior to reach team goals.

The University of Ottawa embraces diversity and inclusion in the workplace. We are passionate about our people and committed to employment equity. We foster a culture of respect, teamwork, and inclusion, where collaboration, innovation, and creativity fuel our research and teaching excellence. All qualified persons are encouraged to apply, with a special welcome to Indigenous persons, racialized persons, persons with disabilities, women, and LGBTQIA2S+ persons. The University is committed to creating an accessible, barrier-free work environment and accommodating applicants with disabilities upon request.