Security Guard - Corporate office - Casual

Triton Environmental Consultants, Ltd.; Calgary; On-site; CAD 26,000 - 28,000; Full time

Benefits offered by this job

Flexible shifts

Training and development

Career growth opportunities

Supportive team environment

Job summary

Triton Environmental Consultants, Ltd. is seeking mall security professionals in Calgary, Alberta. The role emphasizes maintaining a safe, visible presence, responding to incidents, and delivering courteous customer service to shoppers, tenants, and visitors.

Shifts run 8–12 hours with flexible days, evenings, nights, weekends, and holidays. Ongoing training and opportunities for advancement are provided, along with a collaborative team environment and a strong commitment to safety.

Qualifications

• Minimum 1 year of security experience is required.
• Alberta Security Guard License is required.
• First Aid & CPR/AED certification is required.
• Experience in mall security, retail security, concierge security, access control, CCTV monitoring, or loss prevention is considered an asset.
• Excellent verbal and written English communication skills.
• Ability to write clear and accurate reports.
• Strong customer service, interpersonal, and conflict resolution skills.
• Professional, reliable, dependable, and presentable with a high level of integrity.
• Strong attention to detail and observational skills.
• Ability to remain calm and make sound decisions during emergencies.
• Comfortable working independently and as part of a team.
• Ability to stand, walk, and patrol for extended periods during 8–12-hour shifts.
• Ability to walk approximately 8,000 to 10,000 steps per shift.
• Flexible availability for days, evenings, nights, weekends, and holidays.

Responsibilities

• Conduct regular foot patrols throughout the mall, common areas, parking lots, and surrounding property.
• Complete approximately 8,000 to 10,000 steps per shift while performing patrol duties.
• Maintain a visible and professional security presence to deter theft, vandalism, trespassing, and unauthorized activity.
• Enforce property rules, policies, and regulations in a professional and respectful manner.
• Perform access control duties, including monitoring authorized entry, verifying access permissions, and controlling access to restricted areas.
• Deal with trespassers and unauthorized individuals safely, professionally, and in accordance with site procedures.
• Maintain a clean, neat, and presentable appearance at all times, as appearance and professionalism are important in this role.
• Respond promptly to security incidents, disturbances, medical emergencies, alarms, and customer concerns.
• Apply conflict resolution and de-escalation techniques to resolve situations safely.
• Provide First Aid, CPR, or AED assistance until emergency medical personnel arrive.
• Assist with emergency evacuations and follow established emergency response procedures.
• Support emergency responders and law enforcement personnel during incidents.
• Greet and assist shoppers, tenants, and visitors in a courteous and professional manner.
• Provide directions, answer inquiries, and help create a welcoming shopping environment.
• Work closely with mall management, tenants, and fellow security staff to maintain a safe and enjoyable experience.
• Manage customer queues, special events, and crowd control when required.
• Complete accurate incident reports, occurrence reports, daily activity logs, and patrol reports.
• Write clear, detailed, and professional reports regarding security incidents, accidents, safety concerns, and unusual occurrences.
• Maintain detailed notes and communicate important information during shift handovers.
• Investigate and document incidents in accordance with company and site procedures.
• Monitor CCTV systems and report suspicious, unsafe, or unusual activity.
• Conduct routine inspections of emergency exits, entrances, common areas, parking lots, and restricted areas.
• Identify and report safety hazards, damaged equipment, maintenance issues, or security concerns.
• Follow all company policies, site procedures, and emergency response protocols.

Skills

Security experience

Alberta Security Guard License

First Aid CPR/AED

Report writing

Customer service

Observation skills

Conflict resolution

English communication

Security awareness

Tools

CCTV monitoring

Access control

Job description

What We Offer

• Competitive pay: $19 to $20.00 per hour
• Opportunities for career growth and advancement
• Ongoing training and professional development
• Supportive and collaborative team environment
• Flexible shifts, including days, afternoons, nights, weekends, and holidays

What You’ll Do

Maintain a Safe & Secure Environment

• Conduct regular foot patrols throughout the mall, common areas, parking lots, and surrounding property.
• Complete approximately 8,000 to 10,000 steps per shift while performing patrol duties.
• Maintain a visible and professional security presence to deter theft, vandalism, trespassing, and unauthorized activity.
• Enforce property rules, policies, and regulations in a professional and respectful manner.
• Perform access control duties, including monitoring authorized entry, verifying access permissions, and controlling access to restricted areas.
• Deal with trespassers and unauthorized individuals safely, professionally, and in accordance with site procedures.
• Maintain a clean, neat, and presentable appearance at all times, as appearance and professionalism are important in this role.

Respond to Incidents & Emergencies

• Respond promptly to security incidents, disturbances, medical emergencies, alarms, and customer concerns.
• Apply conflict resolution and de-escalation techniques to resolve situations safely.
• Provide First Aid, CPR, or AED assistance until emergency medical personnel arrive.
• Assist with emergency evacuations and follow established emergency response procedures.
• Support emergency responders and law enforcement personnel during incidents.

Deliver Exceptional Customer Service

• Greet and assist shoppers, tenants, and visitors in a courteous and professional manner.
• Provide directions, answer inquiries, and help create a welcoming shopping environment.
• Work closely with mall management, tenants, and fellow security staff to maintain a safe and enjoyable experience.
• Manage customer queues, special events, and crowd control when required.

Reporting & Documentation

• Complete accurate incident reports, occurrence reports, daily activity logs, and patrol reports.
• Write clear, detailed, and professional reports regarding security incidents, accidents, safety concerns, and unusual occurrences.
• Maintain detailed notes and communicate important information during shift handovers.
• Investigate and document incidents in accordance with company and site procedures.

Safety & Surveillance

• Monitor CCTV systems and report suspicious, unsafe, or unusual activity.
• Conduct routine inspections of emergency exits, entrances, common areas, parking lots, and restricted areas.
• Identify and report safety hazards, damaged equipment, maintenance issues, or security concerns.
• Follow all company policies, site procedures, and emergency response protocols.

What We’re Looking For

Required Qualifications

• Minimum 1 year of security experience is required.
• Valid Alberta Security Guard License.
• Valid First Aid & CPR/AED Certification.
• Experience in mall security, retail security, concierge security, access control, CCTV monitoring, or loss prevention is considered an asset.
• Excellent verbal and written English communication skills.
• Ability to write clear and accurate reports.
• Strong customer service, interpersonal, and conflict resolution skills.
• Professional, reliable, dependable, and presentable, with a high level of integrity.
• Strong attention to detail and observational skills.
• Ability to remain calm and make sound decisions during emergencies.
• Comfortable working independently and as part of a team.
• Ability to stand, walk, and patrol for extended periods during 8–12-hour shifts.
• Ability to walk approximately 8,000 to 10,000 steps per shift.
• Comfortable working in a busy, fast-paced public environment.
• Flexible availability for days, evenings, nights, weekends, and holidays.