Security Guard - Retail - Full time

Triton Environmental Consultants, Ltd.; Hamilton; On-site; CAD 36,000 - 48,000; Full time

Job summary

Triton Environmental Consultants, Ltd. is seeking a Retail Security & Loss Prevention professional to patrol store areas, deter theft, monitor activities, and report incidents. This role emphasizes strong customer service, clear documentation, and calm response to emergencies.

Responsibilities include incident response, safety procedures, CCTV monitoring, and collaboration with management and law enforcement. Flexibility for varied shifts and outdoor patrols is required.

Qualifications

• Valid Ontario Security Guard Licence.
• Valid First Aid & CPR Certification (or willingness to obtain before employment).
• Excellent verbal and written English communication skills.
• Strong customer service and interpersonal skills.
• Ability to remain calm and make sound decisions in high-pressure situations.
• Ability to maintain professionalism when interacting with customers, employees, and members of the public.
• Comfortable working independently and as part of a team.
• Basic computer and smartphone skills for report writing and communication.
• Ability to stand, walk, and patrol for extended periods (8–12-hour shifts).
• Flexible availability, including days, evenings, nights, weekends, and holidays.

Responsibilities

• Conduct regular foot patrols throughout store, entrances, exits, parking lot, and surrounding areas to maintain safety.
• Maintain a highly visible security presence to deter theft, shoplifting, vandalism, and unauthorized activity.
• Monitor high-risk areas, merchandise, and customer activity while identifying potential security concerns.
• Observe, document, and report suspicious behavior in accordance with company policies and legal requirements.
• Support store management in maintaining a safe shopping environment for customers and associates.
• Respond promptly to security incidents, disturbances, medical emergencies, and customer or employee concerns.
• Assess situations calmly and contact emergency services when required.
• Provide First Aid, CPR, or AED assistance until emergency responders arrive where applicable.
• Assist with evacuations, emergency procedures, and incident investigations while following company protocols.
• Use conflict resolution and de-escalation techniques to manage challenging situations safely and professionally.
• Complete accurate daily activity logs, incident reports, and occurrence reports in a timely manner.
• Document observations, theft-related incidents, safety concerns, and actions taken with professionalism and attention to detail.
• Preserve evidence and communicate relevant information to supervisors and store management.
• Participate in shift handovers to ensure continuity of operations.
• Provide exceptional customer service while maintaining a professional and approachable security presence.
• Assist customers with general inquiries and provide directions when needed.
• Support store associates and management by responding to security concerns and maintaining a safe work environment.
• Enforce store policies professionally while treating all customers and employees with respect.
• Work collaboratively with store management, law enforcement, and emergency responders when required.
• Monitor CCTV systems and report suspicious activity or security concerns.
• Conduct routine inspections of entrances, exits, emergency exits, and high-risk areas.
• Maintain accountability for company-issued equipment, radios, keys, and other security assets.
• Report safety hazards, damaged equipment, and maintenance concerns promptly.
• Follow all company policies, site procedures, and health and safety standards.

Skills

Security Guard Licence

First Aid CPR

English communication

Customer service

Decision making

Professionalism

Team player

Report writing

Stamina

Adaptability

Job description

Responsibilities

Retail Security & Loss Prevention

• Conduct regular foot patrols throughout the store, entrances, exits, parking lot, and surrounding property to maintain a safe and secure environment.
• Maintain a highly visible security presence to deter theft, shoplifting, vandalism, and unauthorized activity.
• Monitor high-risk areas, merchandise, and customer activity while identifying potential security concerns.
• Observe, document, and report suspicious behavior in accordance with company policies and legal requirements.
• Support store management in maintaining a safe shopping environment for customers and associates.

Incident Response & Emergency Management

• Respond promptly to security incidents, disturbances, medical emergencies, and customer or employee concerns.
• Assess situations calmly and contact emergency services when required.
• Provide First Aid, CPR, or AED assistance until emergency responders arrive (where applicable).
• Assist with evacuations, emergency procedures, and incident investigations while following company protocols.
• Use conflict resolution and de-escalation techniques to manage challenging situations safely and professionally.

Reporting & Documentation

• Complete accurate daily activity logs, incident reports, and occurrence reports in a timely manner.
• Document observations, theft-related incidents, safety concerns, and actions taken with professionalism and attention to detail.
• Preserve evidence and communicate relevant information to supervisors and store management.
• Participate in shift handovers to ensure continuity of operations.

Customer Service & Store Support

• Provide exceptional customer service while maintaining a professional and approachable security presence.
• Assist customers with general inquiries and provide directions when needed.
• Support store associates and management by responding to security concerns and maintaining a safe work environment.
• Enforce store policies professionally while treating all customers and employees with respect.
• Work collaboratively with store management, law enforcement, and emergency responders when required.

Safety, Surveillance & Asset Protection

• Monitor CCTV systems and report suspicious activity or security concerns.
• Conduct routine inspections of entrances, exits, emergency exits, and high-risk areas.
• Maintain accountability for company-issued equipment, radios, keys, and other security assets.
• Report safety hazards, damaged equipment, and maintenance concerns promptly.
• Follow all company policies, site procedures, and health and safety standards.

Required Qualifications

• Valid Ontario Security Guard Licence.
• Valid First Aid & CPR Certification (or willingness to obtain before employment).
• Excellent verbal and written English communication skills.
• Strong customer service and interpersonal skills.
• Ability to remain calm and make sound decisions in high-pressure situations.
• Ability to maintain professionalism when interacting with customers, employees, and members of the public.
• Comfortable working independently and as part of a team.
• Basic computer and smartphone skills for report writing and communication.
• Ability to stand, walk, and patrol for extended periods (8–12-hour shifts).
• Flexible availability, including days, evenings, nights, weekends, and holidays.

Preferred Qualifications

• Previous experience in retail security, loss prevention, customer service, hospitality, or a similar customer-facing role is an asset.
• Experience with CCTV monitoring, incident reporting, or retail investigations is an asset.
• Experience working in high-volume retail environments is considered an asset.
• Knowledge of theft prevention and conflict de-escalation techniques is an asset.

Physical & Working Conditions

• Ability to stand and walk for extended periods throughout the shift.
• Comfortable working in a busy retail environment with continuous customer interaction.
• Ability to patrol both indoors and outdoors, including parking lots and exterior areas.
• Ability to respond quickly and professionally to emergencies and unexpected situations.
• Shifts may include days, evenings, nights, weekends, statutory holidays, and peak retail seasons.

Performance Expectations

• Maintain a professional, highly visible security presence throughout the store.
• Complete patrols and assigned duties accurately and consistently.
• Respond promptly and professionally to incidents, emergencies, and customer concerns.
• Produce clear, accurate, and timely reports.
• Demonstrate excellent customer service while supporting loss prevention and maintaining a safe shopping environment.
• Follow company policies, site procedures, and health and safety standards at all times.