Security Guard - Mall - Casual

Triton Environmental Consultants, Ltd.; Hamilton; On-site; CAD 23,000 - 32,000; Full time

Benefits offered by this job

Flexible shifts

Career growth and advancement

Ongoing training

Job summary

Triton Environmental Consultants, Ltd. is seeking a vigilant security professional to join our mall security team in Hamilton, Ontario. The role emphasizes visible presence, incident response, and exceptional customer service.

You will conduct patrols, enforce rules, assist with emergencies, document incidents, and support crowd management during busy periods. The position requires a valid Ontario Security Guard License, First Aid/CPR, and the ability to work 8–12 hour shifts including nights

Qualifications

• Minimum 1 year of security experience required.
• Valid Ontario Security Guard License.
• Valid First Aid & CPR/AED Certification.
• Experience in mall/retail security is a plus.
• Strong English communication and interpersonal skills.

Responsibilities

• Conduct regular foot patrols of mall, parking lots and surrounding property.
• Maintain visible security presence to deter theft and disturbances.
• Enforce rules professionally and handle trespass situations.
• Control access to restricted areas and monitor entry as needed.
• Complete incident reports and shift handovers accurately.

Skills

Security experience

English communication

Customer service

Decision making under pressure

Education

Ontario Security Guard License

First Aid & CPR/AED

Job description

What We Offer

• Competitive pay - $20
• Opportunities for career growth and advancement
• Ongoing training and professional development
• Supportive and collaborative team environment
• Flexible shifts, including days, afternoons, nights, weekends, and holidays

What You'll Do

Maintain a Safe & Secure Environment

• Conduct regular foot patrols throughout the mall, common areas, parking lots, and surrounding property.
• Maintain a visible security presence to deter theft, vandalism, and unauthorized activity.
• Enforce property rules, policies, and regulations in a professional and respectful manner.
• Control access to restricted areas and monitor authorized entry where required.
• Deal with trespassers and unauthorized individuals safely and professionally.

Respond to Incidents & Emergencies

• Respond promptly to security incidents, disturbances, medical emergencies, alarms, and customer concerns.
• Apply conflict resolution and de-escalation techniques to resolve situations safely.
• Provide First Aid, CPR, or AED assistance until emergency medical personnel arrive.
• Assist with emergency evacuations and follow established emergency response procedures.
• Support emergency responders and law enforcement personnel during incidents.

Deliver Exceptional Customer Service

• Greet and assist shoppers, tenants, and visitors in a courteous and professional manner.
• Provide directions, answer inquiries, and help create a welcoming shopping environment.
• Work closely with mall management, tenants, and fellow security staff to maintain a safe and enjoyable experience.
• Manage customer queues, special events, and crowd control when required.

Reporting & Documentation

• Complete accurate incident reports, occurrence reports, and daily activity logs.
• Investigate and document security incidents, accidents, and unusual occurrences.
• Maintain detailed notes and communicate important information during shift handovers.

Safety & Surveillance

• Monitor CCTV systems and report suspicious or unusual activity.
• Conduct routine inspections of emergency exits, entrances, and common areas.
• Identify and report safety hazards, damaged equipment, or maintenance concerns.
• Follow all company policies, site procedures, and emergency response protocols.

What We're Looking For

Required Qualifications

• Minimum 1 year of security experience is required.
• Valid Ontario Security Guard License.
• Valid First Aid & CPR/AED Certification.
• Experience in mall security, retail security, concierge security, or loss prevention is considered an asset.
• Excellent verbal and written English communication skills.
• Strong customer service, interpersonal, and conflict resolution skills.
• Professional, reliable, and dependable with a high level of integrity.
• Ability to remain calm and make sound decisions during emergencies.
• Strong attention to detail and observational skills.
• Comfortable working independently and as part of a team.
• Ability to stand, walk, and patrol for extended periods during 8–12-hour shifts.
• Comfortable working in a busy, fast-paced public environment.
• Flexible availability for days, evenings, nights, weekends, and holidays.