Dispatcher - New

Backwoods Security; Nisku; On-site; CAD 24,000 - 34,000; Full time

Job summary

Backwoods Security Services in Western Canada seeks a reliable Dispatcher to join our Security Operations team in Nisku. You will coordinate daily security operations, communicate with clients and guards, and arrange schedules to ensure coverage.

This role requires 2–3 years in dispatch or security operations, strong tech skills, and the ability to multitask in a fast-paced environment. Alberta Security License is an asset.

Qualifications

• 2–3 years of dispatch, scheduling or security operations experience.
• Strong English communication, both written and verbal.
• Excellent typing and data-entry accuracy.
• Ability to multitask in a busy operational environment.
• Ability to stay calm under pressure and solve problems.

Responsibilities

• Coordinate daily security operations and ensure staffing coverage.
• Review and verify schedules to identify coverage gaps.
• Communicate with security guards in the field and provide operational support.
• Receive client requests and arrange appropriate security coverage.
• Prepare and distribute accurate weekly schedules.
• Respond to and dispatch emergency alarm calls.
• Monitor attendance and elevate recurring concerns.
• Monitor access control, CCTV, and other systems.
• Manage employee accommodation bookings and scheduling costs.
• Maintain and update schedules using scheduling software.
• Ensure scheduling practices meet Hours of Work requirements.
• Communicate professionally with clients, guards, and internal teams.
• Troubleshoot operational issues and provide solutions.
• Track and manage company assets assigned to employees.
• Maintain records, reports, and system updates.

Skills

Dispatch operations

Scheduling software

English communication

Typing / data-entry

Multitasking

Problem solving

Calm under pressure

Team oriented

Education

Alberta Security License

Tools

Scheduling software

Job description

Backwoods Security Services is a leading supplier of security services in Western Canada. We have been able to attract best-in-class management, staff, and operators from across the industry, allowing us to successfully complete some of the largest midstream and utility projects in Alberta. Moreover, we have become the largest employer of Alexis band members, the largest independent source of income in the community.

Each day, our team strives to live our mission of driving economic opportunity by empowering Indigenous people and communities.The work we do at Backwoods is meaningful, as it helps build and grow the Alexis community. Experiencing the impact that our work has on building a sustainable future for Alexis is something we are passionate about.

Backwoods Security Services is 100% owned by the Alexis Nakota Sioux Nation and one of the largest Indigenous owned companies in Canada.

Dispatcher – Security Operations

Join Our Security Operations Team

We are looking for a reliable, organized, and quick-thinking Dispatcher to join our security operations team in Nisku.

As a Dispatcher, you will play an important role in keeping our security operations running smoothly. You will be the central communication point between our clients, security personnel, and operations team—coordinating schedules, responding to requests, monitoring systems, and helping resolve issues as they arise.

This is an excellent opportunity for someone who enjoys a fast-paced environment, working with people, using technology, and managing multiple priorities at once.

If you're someone who stays calm under pressure, communicates clearly, and takes pride in being organized and dependable, we'd like to hear from you.

What You'll Do

• Coordinate daily security operations and ensure staffing coverage is maintained.
• Review and verify schedules to identify coverage gaps or potential issues.
• Communicate with security guards in the field and provide timely operational support.
• Receive client requests and arrange appropriate security coverage.
• Prepare and distribute accurate weekly schedules to security personnel.
• Respond to and dispatch emergency alarm calls.
• Monitor attendance and absenteeism and elevate recurring concerns when required.
• Monitor access control, CCTV, and other operational systems.
• Manage employee accommodation bookings while keeping scheduling and costs in mind.
• Maintain and update schedules using scheduling software.
• Ensure scheduling practices align with applicable Hours of Work requirements.
• Communicate professionally and effectively with clients, guards, and internal teams.
• Troubleshoot operational issues and provide practical solutions.
• Track and manage company equipment and assets assigned to employees.
• Maintain accurate records, reports, schedules, and system updates.
• Use a variety of company software and technology to support daily operations.
• Assist with additional operational duties as required.

What You Bring

• 2–3 years of experience in dispatch, scheduling, security operations, logistics, or a related position.
• Valid Alberta Security License or previous experience holding an Alberta Security License is an asset.
• Strong computer and technology skills with the ability to learn new software quickly.
• Experience with scheduling software is an asset.
• Excellent typing and data-entry accuracy.
• Strong written and verbal English communication skills.
• Excellent organizational and time-management abilities.
• Strong attention to detail and follow-through.
• Ability to multitask and prioritize in a busy operational environment.
• Strong problem-solving, critical-thinking, and decision-making skills.
• Ability to remain calm and professional when dealing with urgent or unexpected situations.A dependable and team-oriented approach to work.

Schedule & Availability

This position follows a 4-week rotating schedule and requires flexibility to work:

• Day shifts
• Evening shifts
• Night shifts
• Varying days off

Hours may vary between 28 and 40 hours per week , depending on operational requirements.

Employees who hold a valid Alberta Security License may also have opportunities to pick up additional casual security shifts when available.

Why Join Us?

• Competitive hourly wage of $21.12/hour
• Consistent employment with a structured rotating schedule
• Opportunity to gain valuable experience in security operations, dispatch, scheduling, and coordination
• Opportunities for additional hours through casual security shifts for licensed employees
• Work in a role where your organization, communication, and decision-making skills make a direct impact
• Join a team where reliability, professionalism, and teamwork are valued

Ready to Join the Team?