Security Controller (Full-Time)

Socket.dev; Calgary; On-site; CAD 52,000 - 68,000; Full time

Job summary

Guardteck Security is hiring a Full Time Security Controller for the Calgary site. Successful candidates will demonstrate exceptional customer service, problem-solving, and sound decision-making abilities.

Reporting to the Security Manager/Supervisor, you will monitor access control, CCTV, and fire systems; relay incident notifications, coordinate with contractors, and ensure quick emergency responses. A Alberta security license and strong communication skills are essential.

Qualifications

• Valid Alberta Security License.
• Experience as SOC operator or security desk monitoring officer in executive or high-profile corporate buildings.
• Excellent verbal and written communication.
• Able to multitask and stay calm under pressure.
• Excellent customer service skills.
• Team-oriented and able to work in a collaborative environment.
• Proficient with Windows-based systems and MS Office.

Responsibilities

• Monitor security and fire systems, including access control, CCTV, and fire panels.
• Receive and relay notifications of security incidents from all departments.
• Notify emergency services to ensure access to location.
• Monitor system performance and report deficiencies to the Security Supervisor.
• Track the location and activities of security officers on shift.
• Interact with the public, tenants and contractors regarding inquiries.
• Coordinate activities of third-party contractors, including ID badges and safety monitoring.
• Share concerns and improvement ideas with the supervisory team.

Skills

Alberta Security License

Security monitoring

Customer service

Communication skills

Multitasking

Calm under pressure

Team player

Computer literacy

Tools

Windows OS

MS Office (Outlook, Word, Excel, Teams)

Job description

Who We Are

Guardteck Security is a trusted Canadian-owned and operated provider of security services, proudlyoperatingunder Kandor Management Corp., a facility services provider alongside EvercleanFacility Servicesand KendrixTechnologies. We support clients across a diverse range of industries. We believe that exceptional service begins with the right people.That’swhy we invest heavily in our team through thorough training, ongoing support, and genuine opportunities for growth. When our people are empowered and set up for success, itreflects inevery interaction and at every site we support.

Security is more than aservice,it’sa responsibility. Our teams are committed to creating safe, reliable environments while building strong relationships with the clients and communities we support. Every site is approached with professionalism, consistency, and a commitment to doing things the right way.

Our strength lies in our people. Every role contributes to the outstanding level of service we are known for, andeach individualbrings unique value to our team. We are proud to be an equal opportunity employer, dedicated to creating a workplace where individuals can develop meaningful, long-term careers.

This is an exciting opportunity to joinGuardteck’ssecurity team and be part of the impactful work we do.

Position Summary

Guardteck Security is hiring Full TimeSecurity Controller for one of the Calgary Site. Successful candidates will demonstrate exceptional skills in customer service, effective problem-solving, and making sound decisions.

Position Requirement

Reporting directly to the Security Manager/Supervisor, the Security Controller will:

• Monitor security and fire systems; including but not limited to the access control and CCTV Systems and fire panel/Fireworks systems
• Receive notifications of security incidents and issues from all departments
• Relay notifications of incidents, issues etc. to the appropriate departments
• Notify emergency services to ensure services have immediate access to location
• Monitor the performance of security system elements and report deficiencies to Security Supervisor
• Track the location and activities of all security officers assigned to their shift
• Regular dealings with the public, tenants and contractors regarding Lost and Found, Access Control and other security/operations-related inquiries.
• Coordinate the activities of third-party contractors, from initial issue of ID badges to the monitoring of work practices to ensure optimum life safety.
• Communicates with Supervisory team any concerns and process improvement ideas or other opportunities for improvement to the team.

What you should have

• Valid Alberta Security License.
• Security Monitoring experience:Minimum of 1 year experienceas security operations center operator or security desk monitoring officer in executive or high-profile corporate buildings.
• Communication Skills: Exceptional verbal and written communication capabilities and capable of accurately capturing and relaying information
• Communication Skills: Able to critically think and multitask at a high level.
• Able to keep a calm, cool and professional demeanour at all times especially during emergency situations.
• Excellent Customer service skills
• Comfortable working in a team environment
• Computer literacy: Minimum of intermediate level competency with Windows-based computer systems and Microsoft Office (Outlook, Word, Excel, Teams) software

(#GTHP)

Why Join Guardteck

Growth Potential

We’reexpanding quicklyandpromotefrom within. Those who step up and deliver have real opportunities to advance.

Learn & Develop

Gain hands on exposure across operations, including client relations, leadership, recruitment, compliance, and service delivery. Build practical skills that supportlong termgrowth.

Strong Team Environment

Be part of a team that communicates clearly, supports one another, and shows up ready to perform.

Purpose Driven Work

Our people keep communities safe and facilities running smoothly.In this role, you directly support the teams delivering essential services every day.

Recognition & Appreciation

We recognize initiative, reliability, and results.Hard workdoesn’tgo unnoticed, and wins are celebrated across the team.

Guardteck is an equal opportunity employer. We value diversity and are committed to an inclusive workplace for all.