Security Communications & Dispatch Specialist

OEG Sports & Entertainment; Edmonton; On-site; CAD 42,000 - 56,000; Full time

Benefits offered by this job

Employer-paid benefits

RSP Matching Program

Event tickets (Oilers, Oil Kings)

Healthcare Spending Account

On-Site Parking

On-Site Gym

Downtown Edmonton Office

Transit allowance

Job summary

OEG Sports & Entertainment is seeking a Security Communications Agent (Full-time) to monitor CCTV and safety systems, coordinate incident responses, and support event operations at Rogers Place and Ice District in Edmonton.

The role requires 1 year in a security control room/dispatch environment, strong communication skills, and the ability to prioritize during emergencies. Evening, weekend, and holiday shifts are expected in a 4x4 rotation.

Qualifications

• 1 year of experience in a security control room/dispatch environment.
• Intermediate level computer application knowledge.
• Current First Aid and CPR certification will be considered an asset.
• Ability to manage critical events and prioritize in an emergency, providing clear direction in operational, safety, and environmental tasks.
• Punctuality, discipline, and sound judgement are critical in this environment.

Responsibilities

• Monitor, operate, and control computerized safety systems, including CCTV, on a continuous basis during normal and event operations.
• Coordinate response to incidents by taking appropriate corrective actions and communicating status of safety systems to various personnel to ensure that they conclude the incidents in a manner that meets operational, environmental, and safety commitments.
• Liaise with Emergency Responders, 911 Dispatch, and 24/7 Crisis Diversion (211) to request and direct resources in a concise and efficient manner.
• Maintain constant watch over all operating equipment through monitoring control room instrumentation, computer screens and alarms, ensuring that the equipment is performing according to prescribed characteristics for a safe and efficient operation.
• Utilize the various department-approved reporting methods to accurately record and log all appropriate incidents and logs as required for normal operations, incident response, and property tracking.
• Work in collaboration with the Shipping & Receiving Administrator to assist guests, visitors, contractors, and internal departments with access control.
• Support Event Command as an Event Dispatcher or Event CCTV Operator in a proficient manner.
• Assist guests, visitors, contractors, and internal departments with access through electronic and key-based access control systems
• Enforce policies and regulations while applying knowledge of specific acts, laws, and statutes

Job description

OEG Sports & Entertainment is seeking a Security Communications Agent (Full-time) to monitor CCTV and safety systems, coordinate incident responses, and support event operations at Rogers Place and Ice District in Edmonton.

The role requires 1 year in a security control room/dispatch environment, strong communication skills, and the ability to prioritize during emergencies. Evening, weekend, and holiday shifts are expected in a 4x4 rotation.