Security Command Centre Operator

Paladin Security; Vernon; Hybrid; CAD 52,000 - 72,000; Full time

Benefits offered by this job

Competitive wages

Uniforms provided

Training & development

Career growth

Extended health and dental

Employee Assistance Program

Exclusive discounts

Job summary

Paladin Security is seeking experienced Operators to coordinate emergency response, monitor events, and dispatch resources to client facilities province-wide. The role supports a 24/7 command center linking field staff, management, on-call personnel, and subcontractors.

You will direct officers, provide exceptional customer service, and maintain detailed logs while using integrated security platforms. Canada work authorization is required.

Qualifications

• BC Security License or ability to obtain.
• 1 year in security industry preferred.
• Experience in control centre or dispatch operations.
• Familiar with access control software and CCTV/intrusion systems.
• Proficient with security hardware and Photo ID systems.
• Strong computer and MS Office skills; fast typing.
• Legal to work in Canada.

Responsibilities

• Monitor alarm events, live incidents, and surveillance video.
• Dispatch emergency services and security staff as needed.
• Triage after-hours service requests and tech issues.
• Maintain incident logs and evidence reports.
• Operate integrated software platforms (CCTV, Access Control, Intrusion).
• Handle high-volume communications via phone, email, and systems.
• Stay calm and professional in high-stress scenarios.
• Perform other duties to meet operational needs.

Skills

Security industry experience

Control centre experience

Access control software

CCTV & intrusion systems

Alarm systems knowledge

Photo ID systems

Integrated software monitoring

MS Office proficiency

Work authorization

BC Security License

Education

BC Security License or ability to obtain

Tools

Lenel

DSC

GE

Keyscan

Milestone

BOSCH

Job description

We are seeking experienced Operators, in this role, you will be coordinating the emergency response, monitoring, and dispatching the appropriate resources to our client facility across the province. Our Security Command Centre (SCC) ensures a 24/7 communication link between client field staff, management, on-call personnel, and various subcontractors. Our Security Command Centre provides a centralized point of contact for any security incident that occurs on or in relation to a client facility or property. Our Operators must have the ability to direct, communicate, and instruct officers in the field. This position requires that all Operators be prepared to provide an exceptional level of customer service and support to both internal and external customers, as well as other Paladin employees.

What We Offer

• Competitive wages
• Uniforms provided at no cost
• Development and training through Paladin’s Learning Management System
• Opportunities for career growth in the field or corporate
• Extended health and dental benefits
• Employee and Family Assistance Program
• Exclusive discounts for employees

Responsibilities

• Monitor alarm events, live incidents, and surveillance video
• Dispatch emergency services and security staff when needed
• Handle after-hours service requests and triage tech/system issues
• Maintain detailed incident logs and evidence reports
• Operate integrated software platforms (CCTV, Access Control, Intrusion)
• Manage high-volume communication via phone, email, and internal systems
• Remain calm, organized, and professional in high-stress scenarios
• Other duties as required to meet operational needs

Qualifications

• BC Security License or ability to obtain
• Minimum 1 year of work experience in the security industry
• Minimum 6 months of security control centre or command center work experience (please note that call centre / customer service alone is not sufficient)
• Minimum 6 months of experience administering security access software (e.g., Lenel, GE, DSC, Keyscan) with resource-dispatching / deployment experience
• Minimum 6 months using integrated security systems (CCTV, access control, intrusion detection)
• Operational knowledge of alarm receivers and servers (e.g., BOSCH, Milestone)
• Experience working with Photo ID software, hardware, and HID card systems
• Experience programming and monitoring integrated software (e.g., Lenel, Bold, DSC, GE, Europlex, Keyscan)
• Strong computer proficiency, especially in Microsoft Office; minimum typing speed of 40 wpm
• Positive customer service experience in a professional environment
• Strong time management, organizational, and prioritization skills
• Ability to work independently in high-pressure, fast-paced environments
• High level of discretion and confidentiality in handling sensitive information
• Legal authorization to work in Canada

Additional Information / Benefits

Paladin Security: Great Place To Work Certified™ 2026 – Making the World a Safer and Friendlier Place because we CARE !
The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Paladin Security has a diverse workforce and we believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

We thank all applicants for their interest; however, only those candidates that are short listed will be contacted for an interview.

Benefits: Medical Insurance, Life Insurance, Dental Insurance