Security Agent

West Edmonton Mall Property Inc. (West Edmonton Mall and Fantasyland Hotel); Edmonton; On-site; CAD 25,000 - 36,000; Full time

Job summary

West Edmonton Mall Property Inc. is seeking Security Agents to protect the West Edmonton Mall and its guests, tenants, and assets. You will patrol both interior and exterior areas, monitor for hazards, and respond to incidents to maintain a safe environment for shoppers and staff.

The role requires strong communication, a valid license, and a security-focused mindset. Primary duties include preventing crime, coordinating with emergency services, and enforcing mall policies to ensure safety and

Qualifications

• Fitness test is required.
• Strong verbal and written communication skills.
• Post-secondary education in Police and Investigation Studies is recommended.
• Must possess a valid Class 5 driver's license.
• Current SSIA License is an asset.
• Certification in first aid and CPR or willingness to obtain.
• Possess a current ProServe and ProTect license or willingness to take training.
• Candidates with security, military, or protection-based experience encouraged to apply.

Responsibilities

• Patrol the internal and external premises for hazards and potential danger, following policies and protocols.
• Work to prevent crime and disorder within the mall boundaries.
• Must know and follow West Edmonton Mall Security Department Policies and Procedures.
• Manage traffic flow to keep levels acceptable.
• Engage guests, tenants, and employees and provide security service as required.
• Respond to alarms and dispatched calls; decide actions based on situation and facts.
• Liaise with police, ambulance and fire services to resolve issues and maintain security.

Skills

Verbal and written communication

Education

Police and Investigation Studies (recommended)

Tools

Class 5 driver's license

SSIA License (asset)

First aid & CPR certification

ProServe license

ProTect license

Job description

Security Agents are responsible for keeping the peace, and protecting the property assets of West Edmonton Mall, as well as identifying and taking action on identified risk management issues.

Primary Responsibilities

• Patrolling the internal and external premises of West Edmonton Mall for all types of hazards and/or potentially dangerous situations and follow policies, procedures and protocols that exist to address the hazards or dangerous situation.
• Working to prevent crime and disorder from occurring within the boundaries of West Edmonton Mall.
• Must have knowledge and understanding of West Edmonton Mall Security Department Policies and Procedures.
• Take appropriate action to ensure that traffic flow remains at an acceptable level considering the circumstances.
• Engage the guests, tenants and employees of West Edmonton Mall as a security service agent and provide the appropriate level of service that the circumstances dictate.
• Responds to alarms and dispatched calls; decides what actions to take based on situation, facts known and position limitations.
• Liaising with the emergency services such as police, ambulance and fire service to resolve issues and maintain security and service within West Edmonton Mall.

Desired Qualifications

• This position requires a fitness test.
• Strong verbal and written communication skills and must be able to complete a position-related written exam.
• A post-secondary education in Police and Investigation Studies is recommended.
• Must possess a valid class 5 driver's license.
• Current Security Services and Investigation Act (SSIA) License is an asset.
• Certification in first aid and CPR or be willing to obtain required certification.
• Possess a current ProServe and ProTect license or willing to take the required training.
• Candidates with previous experience in a security, military, or protection-based positions are encouraged to apply.

Terms Of Employment

• There are full-time and part-time positions available that require flexible availability including days, evenings, weekends, holidays, and night shifts.
• Must hold a valid Class 5 License and be able to provide a 3-year driver's abstract.
• Must be over 18 and able to pass a basic security clearance.